The document discusses strategies for encouraging Panda Express employees to drink water instead of sugary drinks during their work shifts. It outlines assumptions that providing water bottles in employee lockers would work, but a trial of this approach failed. Regulations prevent opening bottles in work areas. Employees prefer hanging out in customer areas on breaks rather than visiting lockers, and are accustomed to drinking soda from easily accessible machines throughout the day.

1. Behavior
Design for Fast
Food
Employees
Kai Kight
krkight@stanford.edu

2. MY EXPERT FOCUS:
Getting Panda Express
Employees to drink water
during each break during their
work shift

3. PRIORITY MAP

4. Very Effective
Turns up
heat in the Puts all
Soda
building sugary drinks
machines do
not work in "customer Puts only
during break Wears a camal only" area water behind
pack at work counter
Remove all Fills a water
sugary drinks bottle at work
from Puts water
cooler next to
YES we can get an employee to do this
restaurant Boss charges
No we cannot get an employee to do this
door
them for a Buys a water
soda Puts up bottle Cups filled
"employees with water
remove all
can only outside of
sugary drinks
drink water" Fills twenty water break room
from home
cups
Signs up for
Puts a Wii in
"only water"
break room
pledge
Puts water
jug in break
Reads about room
danger of
sugary
Brings healthy
drinks/ soda
snacks from home
Watches
video on
Wear a blue healthy
shirt eating
has to pay Runs errands
co-worker to during
drink soda breaks Puts flavored
raise for water in jug
employee
who drinks Buys a punching
most water bag for break Buys a case
room of water Puts up sign
saying "drink
water"
Not Effective

5. STARFISHED
BEHAVIORS

6. Mike comes
to work
Mike fills Mike goes on break
cups with
water
Mike gets
text to drink
Mike goes on
water
break
Mike goes to
Mike is thirsty
locker room
Mike sees
Mike Drinks water during water bottle
work break
Mike sees
Mike sees
water cups
water bottle
on counter
Mike pulls Mike opens
out lunch locker
Mike see
Mike goes to
"drink more
locker room
water sign
Mike goes on
Mike goes on
break
break

7. MY ASSUMPTION:
If the employees have water bottles in their
locker, they will drink them!

8. MY ASSUMPTION:
If the employees have water bottles in their
locker, they will drink them!
Let's test it!

9. I Gave the manager at Panda
Express on Campus 6 water
bottles for free

10. I Gave the manager at Panda
Express on Campus 6 water
bottles for free
She placed them in the company locker room with a
note saying to drink the water.

12. AFTER 4 HOURS...
Only ONE water
bottle had been taken...

13. CRUMMY TRIAL FINDINGS

14. CRUMMY TRIAL FINDINGS
● Due to FDA regulation, bottled drinks
cannot be opened or used in the work area
●

15. CRUMMY TRIAL FINDINGS
● Due to FDA regulation, bottled drinks
cannot be opened or used in the work area
● The only types of containers that can be
used are cups via closed top and straw

16. CRUMMY TRIAL FINDINGS
● Due to FDA regulation, bottled drinks
cannot be opened or used in the work area
● The only types of containers that can be
used are cups via closed top and straw
● During breaks, employees do not like to go
to locker room, they like to hang out in
"customer area"

17. CRUMMY TRIAL FINDINGS
● Due to FDA regulation, bottled drinks
cannot be opened or used in the work area
● The only types of containers that can be
used are cups via closed top and straw
● During breaks, employees do not like to go
to locker room, they like to hang out in
"customer area"
● Employees usually bring their own food
and water to work, but drink soda much of
the day do to the accessible location of the
soda machine