This document is a project report submitted by Priya Nanwani to Rani Durgavati Vishwavidyalaya, Jabalpur(M.P) in partial fulfillment of an MBA degree. The report studies employee satisfaction regarding reward and recognition policies at Bharat Sanchar Nigam Limited (BSNL) in Jabalpur, India. The report includes an executive summary, objectives of the study, a company profile of BSNL including financial overview and SWOT analysis, an overview of reward and recognition policies and schemes, research methodology, data analysis, findings, limitations, suggestions, and conclusions. The project was conducted under the guidance of Dr. Anil Dhagat, Director

1. A Project Report On
"The study of satisfaction of employees regarding reward and recognition in
BSNL , Jabalpur"
In partial fulfillment for the award of the degree of Master Of Business Administration
Submitted To
Rani Durgavati Vishwavidyalaya, Jabalpur(M.P).
Submitted By
Priya Nanwani
Batch(2012-2014)
Gyan Ganga Institute Of Technology & Sciences' Jabalpur (M.P)

2. GYAN GANGA INSTITUTE OF TECHNOLOGY & SCIENCES'
JABALPUR (M.P)
CERTIFICATE
To Whom It May Concern
I hereby forward the project entitled a project report on " The study of satisfaction of
employees regarding reward and recognition in BSNL , Jabalpur" submitted by Ms.
Priya Nanwani , students of MBA Department, Gyan Ganga Institute Of Technology &
Sciences' Jabalpur (M.P). In partial fulfillment of the requirement for the award of the
degree of Master Business Administration of Rani Durgavati Vishwavidyalaya,
Jabalpur(M.P).
Dr. Anil Dhagat
Director, MBA

3. DECLARATION
I hereby declare that the project entitled " The study of satisfaction of employees
regarding reward and recognition in BSNL , Jabalpur". Which is being submitted in
partial fulfillment for the awards of the degree of MBA of "Rani Duragavati
Vishwavidyalaya, Jabalpur (M.P)" is an authentic record and all the information
furnished by me are true to my knowledge and information and fact furnished by me are
based on my own findings and as per the information collected through primary /
secondary research.
The matter reported in this project is neither being
used nor has being submitted earlier for the award of degree MASTERS OF BUSINESS
ADMINISTRATION.
Priya Nanwani

4. ACKNOWLEDGEMENT
This project work, which is my first step in the field of professionalization, has been
successfully accomplished only because of my timely support of well wishers. I would like to
pay my sincere regards and thanks to those, who directed me at every step in my project work.
Words are indeed inadequate to convey my deep sense of gratitude to all those who have helped
me in completing this summer project to the best of my ability. Being a part of this project has
certainly been a unique and a very productive experience on my part.
I am really thankful to Director of MBA and faculty member for making all kinds of
arrangements to carry the project successfully and for guiding and helping me to solve all kinds
of quarries regarding the project work. His systematic way of working and incomparable
guidance has inspired the pace of the project to a great extent.
Priiya Nanwanii

5. Table of Contents
S. No.
Name of Chapter
Page No.
1. Executive Summary 1
2. Objective of study 2
3. Company profile
 Financial Overview
 Objective
 Vission
 Mission
 Swot Analysis
 Conclusion
3-8
4. Overview of Topic
Meaning of reward and recognition
Objectives of reward and recognition
Policies of reward and recognition
A spate wings for r reward and recognition
Various schemes of reward and recognition
9-26
5. Research methodology 27-28
6. Data analysis and interpretation 29-43
7. Findings 44
8. Limitation of study 45
9. Suggestion 46

6. 10. Conclusions 47
11. Annexure 48-49
12. Bibliography 50
13.
14.
15.