Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Upcoming SlideShare
What to Upload to SlideShare
What to Upload to SlideShare
Loading in …3
×
1 of 7

5 Facts about Customer Satisfaction

5

Share

Download to read offline

Related Books

Free with a 30 day trial from Scribd

See all

Related Audiobooks

Free with a 30 day trial from Scribd

See all

5 Facts about Customer Satisfaction

  1. 1. 5 Facts about Customer Satisfaction
  2. 2. A good customer A bad customer experience is told experience is told to 8 other people to 22 other people
  3. 3. For every customer who bothers to complain, there are 26 others who remain silent. ¥√µç*!
  4. 4. It takes 10 good experiences to make up for one bad one
  5. 5. Around 90% of unhappy customers will not buy again from a company that disappointed them EXIT
  6. 6. But there is hope! 70% of complaining customers will do business with you again if you resolve the complaint in their favour. EXIT
  7. 7. www.konzeptwerkstatt.ch be nice to your customers Statistics from: The White House Office of Consumer Affairs Eastbridge Consulting Group

×