Guidelines for new student worker hires

1. WELCOME
STUDENT EMPLOYEE
ORIENTATION
INFORMATION SERVICES
PURDUE UNIVERSITY NORTHWEST

2. •
PART I
• GENERAL REQUIREMENTS
• EXPECTATIONS
• ONECAMPUS PORTAL
ARRIVING ON TIME Dress Code
Email Call Offs
Timekeeping Pay day

3. PART II
• COMPLETE EMPLOYEE CERTIFICATIONS
• PERFORMANCE EVALUATION PROCESS

4. PART III
• MEET THE IS STAFF
• IS DEPARTMENT TOUR
• HAMMOND CAMPUS
 STUDENT UNION LIBRARY (SULB)
 GYTE
 POWERS (PWRS)
• WESTVILLE CAMPUS
 TECHNOLOGY BUILDING (TECH)
 LIBRARY STUDENT FACULTY (LSF)

5. PART I

6. GENERAL POSITION REQUIREMENTS
Must be a current Undergrad at Purdue University Northwest
Minimum student enrollment status of 6 credit hours
Maintain a GPA of 2.5 or higher
Working knowledge of computing systems
Exhibit best practices in the workplace

7. POSITION REQUIREMENTS cont’d.
Good communication skills
Good judgment ability
Attention to detail
Have a positive demeanor
Be a team player

8. EXPECTATIONS
• Arrive to work on time
 Must be at your stations by start time
• Perform Assigned Tasks
• Complete work shift
 Cannot decide to leave shift early or come in late

9. EXPECTATIONS
In Person Etiquette
 Introduces his/herself upon entering an office.
 Greet customer within seconds when approached for assistance.
Phone Etiquette
 Each department will provide you with the script for answering phone
calls. Below is an example of a script:
[“Thank you for calling Purdue University Northwest (department
name here), this is (your name) how can I assist you?”]
Email Etiquette
 Don't Write in All CAPITALS
 BCC Recipients or Use a Mail Merge
 Don't Use Email to Discuss Confidential Information
 Take Care with Abbreviation and Emoticons
 Don't Request Delivery and Read Receipts

10. EXPECTATIONS
Breaks/Lunch
 You will be allowed either a lunch or break according to the
number of hours worked
If a student works 8 hour shift they must:
 Take two 15 minute breaks and 30 minute to 1 hour unpaid
lunch
If a student works 4 hours:
 They are allowed one 15 minute break.

11. E-MAIL
Distribution List
Must be checked at the beginning,
during and at the end of your shift.
Responsible for responding in a timely
manner and meeting DEADLINES

12. CALL OFFS
When running late or calling off:
 Notify your supervisor as soon as possible.
 Please make sure to obtain your department’s proper phone numbers for
calling in late or off.

13. PAY DAY

14. WORK SCHEDULE
• You will be given a work schedule according to the
department you work in.
• It is your responsibility to keep track of the time
you are expected at work.
• Avoid making appointments which conflict with
your work schedule.

15. TIMEKEEPING
Kronos Student Approval Timecards

16. DRESS CODE
Uniforms must be worn at all times
during working hours and must be
kept clean and may not be in any
way altered.
Lanyards must be worn front facing
at all times during working hours.
Capris/jeans/pants without holes
and tears are allowed.
Shorts mid-thigh length or longer
are allowed.
Clothing bearing offensive or
inappropriate statements or pictures
are not allowed.
Hoodies are allowed, however you
may not wear the hood up.
No hats or large headpieces of any
sort are allowed. (religious
accommodations are acceptable)
No thin sole beach flip flops are
allowed and footwear is required at
all times.

17. EQUIPMENT USAGE
Cell phones may be kept in your
possession, but MUST be silenced
or on vibrate
Absolutely NO talking on a cell
phone during the hours you are
working
Texting should be limited to
emergency situations during
working hours
Portable units for playing any type
of recording or live transmission
(iPods, MP3 Players, etc.) are not to
be worn or used
Use of any computer for personal
reasons during work time is
prohibited.
If the cell phone policy is abused,
you will lose the privilege of
keeping it with you.

18. HOMEWORK RULES
Homework tasks or utilizing a personal laptop/tablet
during your scheduled shift is NOT allowed.
 Departments are NOT required to allow you to study while at work.
All homework should be done prior to shift, on breaks or
at the end of your shift.

19. ONE CAMPUS PORTAL
• Paystubs
 Employee self-service
• Email
 When accessing from home via PNW web page

20. PART II

21. Employee Certifications
• COMPLETE EMPLOYEE CERTIFICATIONS
 HIPPA
 GLBA
 DATA HANDLING
 DIVERSITY AND INCLUSIVITY TRAINING (BLACKBOARD)
 FERPA
 PROTECTING SSN
 HARASSMENT CERTIFICATION
Web Address: www.purdue.edu/webcert

22. PERFORMANCE EVALUATION
PROCESS
Formal performance reviews will be conducted at the
end of each spring and fall semester.
Merit increases will be determined based on the
rating obtained from the student performance
evaluation.
 Minimum rating of 16 is expected to maintain position.

23. PERFORMANCE EVALUATION PROCESS
http://www.pnw.edu/career-center/wp-content/uploads/sites/9/SE-PERFORMANCE-EVAL.pdf

24. PART III

25. Let’smeettheISStaff…

26. INFORMATION SERVICES
Tim Winders
Vice Chancellor
Heather Zamojski
Assistant Vice Chancellor Learning Technologies

27. DIRECTORS
Paul Johansen
Director of Decision Support
Systems
Jason Inman
Director of Customer
Service Center
Tammy Guerrero
Director of University
Libraries
Jerrold Martin
Director of Technological
Infrastructure Services

28. ASSISTANT/ASSOCIATE DIRECTORS
LaShawn Jones
Associate Director of
University Libraries-
Hammond
Katie Gutierrez
Assistant Director of
Information Security
Services
Greg Collins
Assistant Director of
Learning Technologies
Tricia Jauquet
Assistant Library Director;
Technical Services
Librarian- Westville

29. HIRING SUPERVISORS
Maria Fuentes
Library- Hammond
Susan Anderson
Library- Westville
Katie Gutierrez
Information Security
Services

30. HIRING SUPERVISORS
Tiffany Dombrowski
Customer Service Center (CSC)
Bronson Oshea
Desktop Support-
Westville
Sandra Canty
Desktop Support-
Hammond

31. HIRING SUPERVISORS
Megan Reinle
Learning Technologies (OIT)
Adam Stradtner
Server Admin and Operations
Javier Solis
Networking

32. QUESTIONS?

33. THANKYOU