Full Buyers Guide on Customer Service In The Cloud.Com - http://www.customerserviceinthecloud.com.

1. Social Service & Monitoring
Industry Price Per User Per
WebSelf Service Product &
Mobile Web Rendering for
Knowledge Base Offering
Inbound Email Response
Management for Service
Live Chat
Month
KMS
CRM Sales, Marketing, & Service Vendors
Netsuite $79 a a Not available Not available Not available
SalesBoom $75 Not available Not available Not available Not available Not available
Oracle /Siebel $70 Not available Not available a Not available Not available
Sage $69 Not available Not available Not available Not available Not available
Microsoft $59 Not available a Not available Not available Not available
SugarCRM $40 Not available Not available Not available Not available Not available
Web Self Service Only Vendors
Just acquired
Technology.
Salesforce $125 a a a 3rd Party apps a
RightNow $100 a a a a a
eGain TBD a a a a a
Inquira TBD a Not available Not available Not available Not available
Parature TBD a Not available Not available a a
nGenera TBD a Not available a a Not available
Intelleresponse TBD a Not available Not available Not available a
Kana TBD a Not available a a Not available
Zoho $12 a a a a Not available

2. Sales & Marketing automation
CTI Integration & IVR Capabity
Mobile app for application for
Outbound Email Response for
Contact Center Incident
Online Community for
Sales/Marketing
Management
accessibility
Idea Portal
Support
les, Marketing, & Service Vendors
Not available a a Not available a a a
Not available Not available Not available Not available a Not available a
Not available a a Not available a a a
Not available Not available a Not available a a a
Not available a Not available Not available a a a
Not available Not available Not available Not available a a a
eb Self Service Only Vendors
a a a a a a a
a a a a a Not available a
a Not available Not available a Not available Not available Not available
Not available Not available Not available Not available Not available Not available Not available
a a Not available Not available Not available Not available Not available
a Not available Not available Not available Not available Not available Not available
Not available Not available Not available Not available Not available a Not available
a Not available Not available Not available Not available Not available Not available
Not available a a Not available a a a