1. LTE
Broadband outage in
residence
Go to Home Portal

2. LTE
TV
Internet
Phone
AT&T U-verse Support Manager
Go check router connections
Broadband Down
Restart router
Services Affected
LTE

3. att-uverse-broadband-down
AT&T U-Verse Broadband Down
Customer Support Manager
Broadband Down
Go check router connections
TV Internet
Phone
Services Affected
Restart router

4. Issue Priority Issue Description
Technical Support Manager
Urgent
Support Workflow
Customer Broadband
Down
Customer Details
att-uverse-technical-support-manager
AT&T U-Verse Technical Support Manager
Check Router
Connections
Send to customer
Suggested Instruction Video
Ask Customer for
permission to restart
router. Restart router
Step 1 Step 3 Step 4Step 2
Weekly - 6/15 to 6/27 DSL Details
Days  Times  Duration 
Mon. July 15, 2013 8:30 PM 2 hours
Tues. July 16, 2013 10:15 AM 32 minutes
Wed. July 17, 2013 9:05 AM 1 hours
Thurs. July 18, 2013 6:25 PM 3 hours
Fri. July 19, 2013 4:17 PM 15 minutes
Sat. July 20, 2013 7:28 PM 4 hours
Sun. July 21, 2013 8:30 PM 48 minutes
Mon. July 22, 2013 10:15 AM 25 minutes
Tues. July 23, 2013 2:32 PM 12 minutes
Outage History DSL Statistics
Modem Type: Built in modem
VDSL
VDSL Line Info Down Up
Rate: 0 kbs 0 kbs
Max Rate: 0 kbs 0 kbs
Noise Margin: 0.0 dB 0.0 dB
Attenuation: 0.0 dB 0.0 dB
Output Power: 0.0 dBm 0.0 dBm
Protocol: -- --
Channel: -- --
DSLAM Vendor Information Country: { -- } Vendor: { -- } Specific: { -- }Country: { -- } Vendor: { -- } Specific: { -- }
Rate Cap: 0 kbs 12 minutes
Attenuation @ 300kHz: 0.0 dB
Required Impulse Noise Protection: 0
VCXO Frequency Offset: 0.0 ppm Ok
Final Receive Gain: 0.0 dB Ok
Customer Name: Cindy Disman