2. Post Service Follow-up (May 7-11, 2012)
Dealer Successful Unsuccessful Others Total
CJD GH 9 3 33 45
CJD M 26 6 70 102
Total 35 9 103 147
% 23.81 % 6.12% 70.07 % 100 %
FOR POST SERVICE:
CJD=44 OTHERS= 103 TOTAL= 147
3. Unsuccessful Calls
Name Dealer Remarks
A003AR: 05/24/2012 call again
tomorrow
05/25/2012 CALL AGAIN LATER,
Celso M. de Guzman CJD-GH
number busy
05/25/2012 Not in the office, "Hindi
pumasok si Sir"
A003GB: Cellphone is out of coverage
Nicanor Reyes III CJD-GH area ( 5/28/2012), Out of the office
( 5/24 and 5/28/2012)
A008GB: DECLINED TO BE CALLED,
05/28/2012 Cellphone number
Karen C. Tan CJD-GH rejected call, sent sms, no answer.
05/25/2012 called and sms, no
answer, telephone not accesible
4. Unsuccessful Calls
Name Dealer Remarks
A003HS: 05/25/2012 OUT OF THE
OFFICE
Jun S. Sayson CJD-M A005HS:05/24-25/2012 SMS SENT BUT
NO REPLY
05/24/2012 sent an email no REPLY
A007EA: Mr. Gunnar already resigned.
No contact number or person to check
OSM Maritime Services, Inc. CJD-M
the vehicle's condition since OSM
already sold the vehicle Duango.
A007HS: It is not Mr. Wenchar's
Innovative Technology and Environment CJD-M
number
A008EA: Customer declined to be
Tomas A. Carunungan Jr. CJD-M
called, They don't talk to strangers.
A0002HS: Cellphone Number is
Incorrect
Mary Antoinette E. Rivero CJD-M
A0005HS: Telephone numbers are not
in service,they are just ringing
Mariano S. Agoncillo CJD-M A003EA: out of the country
5. Post Service Follow-up (May 7-11, 2012)
Dealer A010 A011 A012 A013 A014 A015 TOTAL
CJDGH 0 5 21 0 0 7 33
CJDM 1 11 19 15 0 24 70
Total 1 16 40 15 0 31 103
% 0.97 % 15.53 % 38.83 % 14.56 % 0% 30.10% 100%
A010 - UNIT IN SHOP A012 - INTERNAL A014 - COMMERCIAL VEHICLE
A011 - WARRANTY A013 - OTHER BRANDS A015 - FULL CHECK UP/ BULB REPLACE/ RADIO CODE/
REMOVE-INSTALL/ OWNERS PART/ LICENSE
PLATE/STENCIL/VEHICLE REGISTER/INSURANCE
SHORT TEST/PULLED OUT UNIT
6. Post Service Follow-up – Successful Calls
OK % OK w/ %w/ %
Dealer calls Undefined undefined Total
calls complaints complaints
CJD
6 67% 0 0% 3 33% 9
GH
CJD M 17 65% 1 4% 8 31% 26
Total 23 65.71% 1 2.86% 11 31.43% 35
7. Post Service Follow-up – Unsuccessful/Others
Reasons CJD
(Indicate top reasons) 1. Out/ Busy/ Meeting/ Cell: Network Busy
2. . Not in Service/ Not Acessible
3. No one by that name/ Not Connected
4. Declined to be called
5. Incorrect Numbers
8. Post Service Follow-up – per CJD SA
SA ( CJDGH) OK w/ complaint Total
Gener Ballesil 2 0 2
Archie Reyes 4 0 4
Eric Uy 0 0 0
Total 6 0 6
SA (CJDM) OK w/ complaint Total
Edwin Angeles 10 1 11
Homer Sales 7 0 7
Nelson Amonelo 0 0 0
Total 17 1 18
9. Post Service Follow-up – Parts/Service Concerns
Nature CJDGH CJDM Total
Another Problem
0 0 0
Occurred
Back Job 0 1 1
Missing items 0 0 0
others 0 0 0
Total
0 1 1
