1. IDology 2014 Fraud Report
© IDology Inc.

2. IDology 2014 Fraud Report
Survey Result Highlights
• Increase in suspected fraud attempts from 2013 to 2014
• Website applications continue to bear the brunt of
attempted fraud
• Credit, debit and prepaid card fraud remains a major
concern
• Organizations are most prepared to detect & prevent
credit, debit and prepaid card fraud, however confidence in
preventing other types of fraud declines
• Customer awareness of fraud increases while fraudsters
continue to shift tactics
• Small dollar fraud prevails
• South Florida, Georgia & NY/NJ regions see incidences of
suspected fraud
• Ease of implementation, ability to meet compliance
requirements, reduction of manual review, higher locate rates
and increased customer acquisition top IDology customer
benefits, among others
IDology Research
Fraud Trend:
“Reuse of compromised accounts
from merchant breaches for money
laundering. Attempted use of
credentials acquired from a merchant
or website breaches. Increased
phishing.”
~ Chief Compliance Officer, Financial
Services Organization
About the Research
The IDology 2014 Fraud Survey polled senior executives from IDology’s customer base. IDology customers
come from a variety of industries – from banking and other financial services, to healthcare, retail,
telecommunications, energy & utilities as well as other consumer and business services. Sizes of the companies
range from large enterprise organizations to small business as well as non-profit and educational institutions.
Of those who responded, 20% are senior C-level contacts, 23% are VP/Director level contacts and 52% are
managers whose daily experiences revolve around ensuring a positive customer experience while still mitigating
fraud. Additionally, 5% of respondents were Analyst-level contacts.
This report brings together these survey results with the experience and expertise of IDology, a leading provider
of real-time and integrated technology and fraud prevention solutions that verify an individual’s identity and
age for organizations doing business in a customer-not-present environment.
© 2014 IDology Inc. www.IDology.com

3. IDology 2014 Fraud Report IDology Research
Introduction
We are very excited to be releasing our 2nd annual
fraud report. We hope you find this information
valuable and thank you for your interest in our research.
In this ever-evolving fraud landscape, how do
organizations control the increasing levels of fraud while
still growing their business? That is a question that
businesses and teams of all sizes must ask themselves
every day. In our 2013 fraud report, 66% of surveyed
organizations responded that they had experienced
suspected fraud attempts in the last 12 months. This
year, that number increased significantly to 87%. There
is no question. Fraud continues to expand and when
it comes to verifying your customers - a sophisticated
compliance and fraud platform is required.
Fraudsters are constantly finding new ways to access products and services using stolen identities. However,
the tighter the fraud prevention is to protect your business– the more difficult it can be for consumers –
the majority of which are legitimate. Therefore, organizations must balance security with convenience.
Ensuring that the good customers gain access and deterring the fraud.
This report presents the collective input of some of the world’s most talented and diligent anti-fraud
practitioners who have direct experience with this delicate security vs. convenience balance. I hope this
research provides some useful insights and helps you identify emerging threats and opportunities for your
business.
John Dancu
CEO, IDology, Inc.
About IDology: At IDology, we maintain a results-driven, entrepreneurial approach to identity verification
and fraud prevention. With our solution, you gain multiple opportunities to approve a customer which
increases approval rates and allows the legitimate customers easy access to your products or services. Good
customers are passed and move forward without any friction - while those that require increased verification
are escalated and approved...or not. Our solutions are built to help you to effectively acquire new customers
and build your business.
© 2014 IDology Inc.
www.IDology.com