The document discusses Health Catalyst's VitalIntegrity application, which helps healthcare organizations improve charge capture and maximize revenue. It describes how organizations can lose up to 1% of revenue due to suboptimal charge capture processes. VitalIntegrity provides granular data, reporting tools, and workflows to help users quickly identify issues, understand root causes, and fix problems to prevent lost revenue. It enables more efficient management of charge capture processes.

1. ACCELERATE CHARGE
CAPTURE IMPROVEMENT
WITH HEALTH CATALYST
VITALINTEGRITY™
Tarah Neujahr Bryan

2. © 2021 Health Catalyst
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Accelerating Charge Capture Improvement
Healthcare organizations lose as much
as one percent of net charges due to
charge capture leakage, resulting in
millions of unrealized dollars and missed
revenue opportunities.
As financial leaders consider new ways
to survive on already-thin operating
margins, they still rely on manual
processes and poorly integrated
workflows resulting in substandard
revenue cycle results.

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Accelerating Charge Capture Improvement
Instead, financial leaders can now turn
to the Health Catalyst VitalIntegrity™
application to help them navigate the
complexities of the revenue cycle.
With access to granular data,
flexible reporting tools, and tailored
workflows, organizations can quickly
identify daily threats to charge
capture and remediate those issues
at their root cause.

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Suboptimal Charge Capture
Performance Erodes Revenue
Regulatory issues and shifting reimbursement
regulations threaten revenue cycle performance,
making it difficult to capture revenue.
Cumbersome manual processes, a
lack of integrated workflows, and
disparate IT systems are also
common hurdles to effective
charge capture.

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Suboptimal Charge Capture
Performance Erodes Revenue
Unfortunately, health systems often
respond to these common revenue cycle
pain points after it’s too late—the revenue
is already lost, and the health system
lacks detailed data to understand
the root cause of the problem.

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Suboptimal Charge Capture
Performance Erodes Revenue
This reactive approach and a lack of
specific data results in missed charges,
errors in coding, and under- or over-
charges, leaving a portion of net
revenue on the table.
The revenue cycle performance also
has downstream implications, negatively
impacting budgeting and utilization,
patient satisfaction, and compliance.

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Decrease Denials and Increase Earnings with the
Health Catalyst VitalIntegrity™ Application
Revenue cycle leaders can take control of
their financial future and effectively respond
to common charge capture obstacles with
VitalIntegrity.
This comprehensive charge capture solution
efficiently manages hospital charge capture
processes, detects compliance issues, and
leads to more earned revenue.

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Decrease Denials and Increase Earnings with the
Health Catalyst VitalIntegrity™ Application
With its root cause analysis feature,
VitalIntegrityTM empowers finance teams to
minimize revenue leakage from under-and
over-charging, late or missing coding,
mismatched charges and supplies, and a
wide range of chargemaster-related issues.
With granular-level information, revenue
cycle leaders can pinpoint charge capture
problem areas and adapt workflows to
immediately fix the problem and reverse
charge loss.

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Decrease Denials and Increase Earnings with the
Health Catalyst VitalIntegrity™ Application
Whether health systems choose to
use VitalIntegrity before or after they
bill payers and patients, this
advanced charge capture solution
is customizable to an organization’s
charging protocol, meeting their
specific charge capture needs.

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Decrease Denials and Increase Earnings with the
Health Catalyst VitalIntegrity™ Application
The VitalIntegrity application enables users to do the following:
 Identify more charge capture issues:
Address the widest variety of hospital-
based charge capture issues with a
customizable rules engine that experts
continuously update.

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Decrease Denials and Increase Earnings with the
Health Catalyst VitalIntegrity™ Application
The VitalIntegrity application enables users to do the following:
 Pinpoint systemic problems and resolve targeted accounts:
Quickly identify issues and
compliance opportunities with a
comprehensive set of charge
capture details in one place,
displayed in holistic or granular-
level views (Figure 1).
Figure 1: The VitalIntegrity account detail view highlights
data that triggers an account for review.

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Decrease Denials and Increase Earnings with the
Health Catalyst VitalIntegrity™ Application
The VitalIntegrity application enables users to do the following:
 Customize rules based on specific charging protocol:
Tailor the adaptable solution to identify
gaps and root causes.

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Decrease Denials and Increase Earnings with the
Health Catalyst VitalIntegrity™ Application
The VitalIntegrity application enables users to do the following:
 Increase efficiency and productivity:
Automate work assignments and
standardize processes for analysts
or teams with easy-to-use workflow
management and streamlined work
queues.

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Decrease Denials and Increase Earnings with the
Health Catalyst VitalIntegrity™ Application
The VitalIntegrity application enables users to do the following:
 Analyze daily performance:
Perform daily reviews of 100 percent
of inpatient- and outpatient-itemized
charges or claims with a full view of
soft-coded, hard-coded, diagnosis,
and root-cause information.

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Decrease Denials and Increase Earnings with the
Health Catalyst VitalIntegrity™ Application
The VitalIntegrity application enables users to do the following:
 Optimize implementation:
Partner with Health Catalyst consultants
for retrospective analysis, initial rule
refinement, and workflow routing to
ensure successful implementation.

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Increase Revenue with Optimal
Charge Capture Management
With increasing pressure to grow profit
margins amid withering resources,
health systems can’t afford to leave
unrealized dollars on the table.
To maximize payment and full
reimbursement for services rendered,
financial leaders can turn to
VitalIntegrity to understand a complete
picture of the charge capture process
and every step of a claim’s journey.

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Increase Revenue with Optimal
Charge Capture Management
With big-picture and root-cause
data, organizations can gain
insights to drive standardization,
reduce costs, elevate productivity,
and increase revenue.

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For more information:
“This book is a fantastic piece of work”
– Robert Lindeman MD, FAAP, Chief Physician Quality Officer

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More about this topic
Link to original article for a more in-depth discussion.
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A Five-Step Audit for Peak Charge Capture Performance
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Tarah Neujahr Bryan, MAJMC, joined Health Catalyst in 2013 and has served as
Editorial Director and Vice President of Marketing; she is currently the Senior Vice
President of Marketing and a member of the Health Catalyst leadership team. She brings
a breadth of marketing and communications experience to her current role. Prior to
joining Health Catalyst, Tarah served as the Marketing Communications Director and
Foundation Executive Director at a community hospital, managed at an advertising
agency, was the Editor and Operations Manager at an archaeology firm, and provided triage assistance
and patient admissions at a Level-II Trauma Center. She has a Master of Arts in Journalism and Mass
Communications from the University of Nebraska and a Bachelor of Arts from Montana State University-
Billings. Tarah volunteers with Intermountain Therapy Animals and has done pro-bono communications
work for American Cancer Society, Wings Cancer Foundation, and many other non-profit organizations.
Other Clinical Quality Improvement Resources
Click to read additional information at www.healthcatalyst.com
Tarah Neujahr Bryan

21. © 2021 Health Catalyst
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Other Clinical Quality Improvement Resources
Click to read additional information at www.healthcatalyst.com
Health Catalyst is a mission-driven data warehousing, analytics and outcomes-improvement
company that helps healthcare organizations of all sizes improve clinical, financial, and operational
outcomes needed to improve population health and accountable care. Our proven enterprise data
warehouse (EDW) and analytics platform helps improve quality, add efficiency and lower costs in
support of more than 65 million patients for organizations ranging from the largest US health system
to forward-thinking physician practices.
Health Catalyst was recently named as the leader in the enterprise healthcare BI market in
improvement by KLAS and has received numerous best-place-to work awards including Modern
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Millenials, and a “Best Perks for Women.”