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http://www.hcltech.com/it-infrastructure-management/overview-More on Infrastructure Management
http://www.hcltech.com/ - More on HCLT
Today's IT environments are a complex landscape, nearly always encompassing multiple technologies and providers. The key to effective
IT management is to see beyond individual devices and connections to get a true picture of how each resource affects the applications and business processes it supports.
When resources go out of service and downtime
occurs, IT departments find themselves deviating from established processes as they race to restore networks, performing ad hoc fixes and expending time, energy and resources on problems that
could probably wait while leaving more pressing [read: business-impacting] issues unattended.