Map Based Interaction For Inputting In Mobile Phones

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Hi,

I am Atish and I presented this paper for HCI India 2010, IDID 2010. This is part of my Project for Ticketing for Indian Railways on Mobile phones which got appeared in Daily national news paper in India.

Atish Patel,
atishpatel06@gmail.com

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Map Based Interaction For Inputting In Mobile Phones

  1. 1. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. Map-based interaction for inputting in Mobile phones Atish Patel I Project II I Interaction Design I M. Des. 2006-08 I IDC, IIT Bombay atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved.
  2. 2. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. 1,112m people population of india
  3. 3. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. 1,112m people population of india 468m illiterate
  4. 4. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. 1,112m people population of india 303m semi-illiterate 468m illiterate
  5. 5. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. 1,112m people population of india 303m semi-illiterate 76% + below primary education 468m illiterate
  6. 6. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. 471m mobile phone
  7. 7. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. 471m mobile phone 60m internet
  8. 8. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. 18m rail travel
  9. 9. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. 18m rail travel 0.22m e/i - ticket
  10. 10. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. increase net ticketing
  11. 11. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. provide usable mobile-ticketing
  12. 12. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. focus on semi-literates and illiterates
  13. 13. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. problems ?
  14. 14. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. problems ? Inputting Source & Destination Station why?
  15. 15. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. problems ? Text input
  16. 16. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. problems ? Text input 1. ~8000 station in IR, 3467 + for booking 2. ~76% of population semi-literate + Illiterate 3. People not mobile savvy, no SMS, no Contact Book 4. ‘BAN’ gives 36 station in filtered list 5. Station name more than 10 letters; ‘Vishakapatnam Junction’ 6. ‘Anand Nagar - Gujarat’ … ‘Anand Vihar - West Bengal’
  17. 17. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. problems ? Text input Audio input
  18. 18. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. problems ? Text input Audio input 1. 22 major languages, 1600 dialects 2. Great regional influence; ‘Mumbai - Bambai’ … ‘Vadodara - Baroda’ 3. Pronunciation varies drastically from person to person 4. Audio based IVRS not liked; unavoidable options, mistakes
  19. 19. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. proposed solution
  20. 20. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. proposed solution: Map-based interaction for inputting Source & Destination
  21. 21. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. proposed solution: Map-based interaction for inputting Source & Destination Map of India divided into 3 X 3 grid, mapped onto number pad of mobile phone
  22. 22. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. working of map-based solution:
  23. 23. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. working of map-based solution:
  24. 24. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. working of map-based solution:
  25. 25. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. working of map-based solution:
  26. 26. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. working of map-based solution:
  27. 27. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. working of map-based solution: 1. Normally 4 levels of zoom 2. Total stations that can be catered > 5000 3. If density of stations high, 5 zoom & if less, 3 zoom levels
  28. 28. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. user study:
  29. 29. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. user study: Found, 1. People travel yearly to their native places 2. Singles / Workers between home & work town 3. Few travel to new tourist or unknown places
  30. 30. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. user study: Found, 1. People travel yearly to their native places 2. Singles / Workers between home & work town 3. Few travel to new tourist or unknown places Also, stated; “We try to find or ask some information if we have to go to a new place; like which state, nearest junction station, stations to have famous food, etc.” “We have rough idea of the location of our native place and if we are shown map, we will be able to figure out where exactly it is.”
  31. 31. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. user testing: with paper map: 15 people
  32. 32. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. user testing: with paper map: 15 people find native place, home, work town station
  33. 33. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. user testing: with paper map: 15 people find native place, home, work town station
  34. 34. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. user testing: with paper map: 15 people find native place, home, work town station rarely or once visited station
  35. 35. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. user testing: with paper map: 15 people find native place, home, work town station rarely or once visited station
  36. 36. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. user testing: with paper map: 15 people find native place, home, work town station rarely or once visited station never visited station, with some hints
  37. 37. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. user testing: with paper map: 15 people find native place, home, work town station rarely or once visited station never visited station, with some hints
  38. 38. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. user testing: with Nokia 6300 prototype Semi-literate people could not create or write name of their home town stations in English or native language; but, they could easily recognize their already written station name. Also, this map based navigation was little difficult to understand at first go. But, when the users reached 1st or 2nd zoom in level, then the navigation model was completely clear to them and they started using it confidently.
  39. 39. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. user testing: map-based vs textual method:
  40. 40. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. user testing: map-based vs textual method: 5 illiterates, 10 semi-literates, 5 literates
  41. 41. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. user testing: map-based vs textual method: 5 illiterates, 10 semi-literates, 5 literates first attempt
  42. 42. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. user testing: map-based vs textual method: 5 illiterates, 10 semi-literates, 5 literates first attempt
  43. 43. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. user testing: map-based vs textual method: 5 illiterates, 10 semi-literates, 5 literates first attempt second attempt
  44. 44. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. user testing: map-based vs textual method: 5 illiterates, 10 semi-literates, 5 literates first attempt second attempt
  45. 45. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. user testing: map-based vs textual method: Non-mobile phone savvy & semi-literate people, very strongly preferred map-based method over text inputting. This was because of ease in understanding map-based inputting compared to three tap textual input model.
  46. 46. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. refining design: solve confusion
  47. 47. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. refining design: solve confusion
  48. 48. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. refining design: solve confusion 20px
  49. 49. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. refining design: solve confusion, overload
  50. 50. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. refining design: solve confusion, overload Load Information on map step by step: 1st level - States demarcated , Capital cities and only Trunk routes 2nd level - Major stations and Other routes 3rd level - All stations with major stations bold 4th level - Stations present in grid in form of list
  51. 51. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. other areas
  52. 52. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. other areas Health Care Sector
  53. 53. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. other areas Health Care Sector Governance
  54. 54. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. other areas Health Care Sector Governance Farming, etc.
  55. 55. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. thank you  Prof. Anirudha Joshi for guidance Prof. Athavankar, Prof. Sreekumar, Prof. Ravi Poovaiah for inputs Friends/Batch-mates of ACE and IDC Users and Participants of User Studies Images: www.flickr.com, www.google.com , www.wikipedia.com
  56. 56. atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved. ??? atishpatel06@gmail.com I ©IDC IIT Bombay, 2008 Copyrights reserved.

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