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2. • About the Book
• Operations management is important, challenging… and everywhere
you look, this book helps the Operations Head to learn, analyze and
improve business processes in services by learning how to increase
productivity and deliver higher quality standards. You can apply these
skills to real-world business challenges to become successful. This
book is a skill set of management focused on business process flows.
It has a set of tools with which you can understand and quantify the
process from finished goods to service.

3. • About the Author
• Gajanan Shirke, a hotel consultant, has years of extensive experience in the hospitality industry. His
thirst for learning and aspiration to become a multi-faceted expert in the hotel industry helped him
rise from employment to becoming an independent professional in the hospitality sector. Since his
last assignment as General Manager at Kamat Hotels, he has become a renowned hotel consultant
with a proven track record of developing, training and growing some of the best-known hotels,
restaurants and fast-food joints in the Indian market. He was an appointed as an expert consultant for
The Eighth meeting of the Board of Studies for Hotel Management & Catering Technology. He is a
visiting faculty at various Hotel Management Colleges and has trained over a thousand hospitality
professionals. He has completed numerous pre and post opening hotel consultancies in India and
overseas.
• In order to spread his extensive knowledge to aspiring hotel professionals, Gajanan has penned a
large number of books spanning different segments of the hospitality industry. Starting from his first
book ‘Bar Management and Operations’ published in 2010, he has written 23 books including
Hospitality Management, Food and Beverage Management, Hotel Engineering Management, Front
Office Management, Hotel Housekeeping Management, The Cookery Trilogy: Advance Cookery
Theory, The Cookery Trilogy: Foundation of Cookery, The Cookery Trilogy: The Basic Cookery Book,
Hotel Sales and Marketing, Hospitality Industry Accounting & Fundamentals, Customer Interaction
Excellence in Hospitality, History of Indian Cuisine – Volume 1, History of Indian Cuisine – Volume 2,
Hotel Owner’s Manual, Hotel Security & Prevention, Training Manager’s Manual, Exceptional Service
In Hospitality Six Sigma Way, etc.

4. • Books
• Author : Gajanan Shirke
• Binding: Paperback
• Condition Type: New
• Edition: First
• Gift Wrap: No
• Leadtime to ship in days (default): Usually Ships in 1-2 Days
• Pages: 96
• Publisher: Shroff Publishers & Distributors Pvt. Ltd
• Year: 2018
• Dimensions
• Dimensions (W x H x D): 7 X 4.25 X 0.23 inch