FinTech Belgium - Insurtech Belgium MeetUp on Claim Optimisation - Jef Bussens & Niels Van Weereld - Faktion - 23-05-19

1. V-Chat
Demo V-Chat
Proud Presentation of Faktion

2. presenting
Company presentation
Niels Van Weereld, VP Business Development

3. Faktion services and case overviews
WE STRATEGIZE, DESIGN,
BUILD AND OPERATE
DEEP LEARNING,
MACHINE LEARNING AND
ARTIFICIAL INTELLIGENCE
SOLUTIONS
3
FAKTION — we put thought in everything
Artificial Intelligence is confusing. We know. Truth is,
there is money to be made by selling hype. Contact us
when you need a partner that delivers results instead.
We are an end-to-end
solutions provider. We guide
and support you from
beginning to the end and
after.

4. Faktion services and case overviews 4
FAKTION — “we put thought in everything”
Faktion is an applied AI service provider.
We build custom software applications
with Machine and Deep Learning technology.
Due to the strong extent of our experience,
we share that by means of strategic consulting.

5. Faktion services and case overviews
INNOVATION
WAS THE DRIVING FORCE
BEHIND THE PROJECT.
DISRUPTING THE STATUS QUO.
5
Why we loved working with Vivium
Tight communication lines between Faktion and all different
stakeholders and departments within the Vivium organisation
Intense collaboration between
Vivium & Faktion project
teams

6. Faktion services and case overviews 6
NLP will further revolutionize the
way we do business.
NLP models capture and classify the meaning of the
transcripts. These deep learning based AI models are used
to tag, label and extract information and entities from
unstructured text.
Setting the benchmark for Natural Language Processing
FAKTION NLU
Run on premise or in a private cloud. There
is no need to send your data to external
parties in the US. Call center data is
sensitive, so inherent GDPR compliance is
necessary.
Best-in-class accuracy for Flemish, French,
English and German. Other additional
languages on request.
Accuracy is all that matters.
AverageaccuracyscorperintentbythemajorNLPengines
A team of 9 developers – of which 6
PhD’s in a relevant field – constantly
improve the NLP.
Faktion conducts continuous research
into newer and better techniques in NLP
and in this way implements proven
innovations in the framework.

7. Faktion services and case overviews 7
What we are doing on a day-to-day basis…
» Automatic routing of e-mails, possibility to
automatically answer standard questions
» Document processing and information structuring
» Digital voice assistents
» Creating and making of searchable knowledge
databases
» Smart chatbots
» Call center analytics

8. THIS IS ONLY TOP OF THE ICEBERG. ARE
YOU GETTING MORE

9. FAKTION
MAY 23, 2019
Niels Van Weereld, VP Business Development
niels@faktion.com - +32(0)474/88.51.17
FEEL FREE TO REACH OUT FOR MORE.