Output ppt for AIESEC Global Steering Team meeting (Nov 2012). Please refer to http://bit.ly/STnov for more info.

1. +
Steering
team 5th – 9th
meeting November
Implement III.

2. +
Quality
Customer feedback – NPS!

3. +
NPS
 Strategic Questions - AI
 How to do goal setting and reporting?
 What should we do to make this happen?
 Technical implementation
 CustomerGauge relation Management
 Surveys release (“Data cleaning”)
 Bugs and requests control / IT platform education
 Network implementation: Data Usage
 4 angles: (1) Marketing, (2) Process Improvement, (3) Structures and
Behaviors and (4) Fire fighting
 Guidance to MCs: How to get relevant information? What to do next?
 Sensing, support and follow up to learn from the best practices!

4. +
EP preparation
 Specific entities: Big Cy to Cy cooperation
 BR – CO / IN – CN / IT – EG
 Connected with NPS
 EP experience models
 Strategic meeting in Turkey to address the main quality issues currently
present in GCDP programme
 Implementation!
 Network education
 Video for EPs – Security, Quality
 Webinars and Cy visits*
 GST driving education

5. +
Integrated Experience
 Connecting IXP with NPS
 Checking NPS scores of IXP people
 MyAIESEC.net conversion menu
 Network education
 Wiki release with Product packaging for different segments
 Webinars and Cy visits*