Bringing together 100+ leaders in service, technology, and knowledge management, Knowledge Management for Service and Support is THE ONLY North American cross industry knowledge management event that explores both customer and product-based support strategies that transform data into revenue. For more information, please visit www.iqpc.com/us/knowledgemanagement
About the Event:
For service organizations in today’s economy effective knowledge management is an opportunity to differentiate from your competitors by providing best-in-class product support. This requires not only increased focus on effective troubleshooting, data mining, archiving and documentation to get the most out of your information and knowledge base to support new product lines and product upgrades, but also as utilizing knowledge management as a tool to drive workflow and process change.