1. B Y
E A R L O K E Z I E
M D / C E O , W O R D M A R T M E D I A S E R V I C E S L I M I T E D
E A R L . O K E Z I E @ G M A I L . C O M
20 Attributes of an Exceptional
Professional

2. What is Professionalism?
 Professionalism is "the conduct, aims, or qualities that
characterize or mark a profession or a professional
person“ - The Merriam-Webster dictionary
 Professionalism is “the combination of all
the qualities that are connected with
trained and skilled people” – Cambridge Dictionaries
Online

3. Who is a Professional?
 Related to work that needs
special training or education
 Having the qualities that you
connect with trained and skilled
people, such as effectiveness,
skill, organization, and
seriousness of manner
 Used to describe someone who
does a job that people usually do
as a hobby
 Having the type of job that is
respected because it involves a
high level of education and
training
 Someone who has worked hard in
the same type of job for a long time
and has become skilled at dealing
with any problem that might
happen.
 A person who does a job that
people usually do as a hobby
 A person who has the type of job
that needs a high level of education
and training

4. 20 Attributes of an Exceptional Professional

5. Appearance

6. Demeanor

7. Reliability

8. Competence

9. Ethics

10. Maintaining
your Poise

11. Phone
Etiquette

12. Written
Communication

13. Organisational
Skills

14. Accountability

15. Familiar Story
“There were people named EVERYBODY,
SOMEBODY, ANYBODY AND NOBODY
There was important job to be done and
EVERYBODY was asked to do it. EVERYBODY
was sure that SOMEBODY would do it.
ANYBODY could have done it, but NOBODY
did it. SOMEBODY got angry about that,
because it was EVERYBODY’S job.
EVERYBODY thought ANYBODY could do it but
NOBODY realised that EVERYBODY wouldn’t
do it. It ended up that EVERYBODY blamed
SOMEBODY when NOBODY did what
ANYBODY could have done …” Denny, 1983
Familiar Story

17. Confident

19. Adaptable

20. Emotionally
Intelligent

22. Social
Real professionals keep in touch – its called
networking and some call it Social Capital

23. Optimistic

24. Intuitive

25. Compassionate

26. Mindful

27. Kaizen
Small steps towards BIG Changes

28. Umbrella of Kaizen
Models of Continuous and Consistent Improvement

29. Your takeaways