A view on the practical use of service design methods in the context of an ux designer at a full service internet agency. Presented @ Service Design Thinks NL #7 - 30 aug 2011 19:00 - info.nl, Amsterdam. (In Dutch)
12. online presence distributed apps online ecosystem Realtime Company marketing is een service experience duurzaam onderscheid Exploding Website daar zijn waar de klant is Virtuele Warmte context relevante dialoog