5. Communications
in Oz
Written
Verbal Listening
Express
Yourself
6. Uncertainty
in Oz
• Show up?
Staff • Make $?
• Action plan
• Come in?
Customers • Make $?
• Marketing plan
7. The Balance of Oz
Life
Partners
Home
Work
Dogs Lists Lists
8. Influence in Oz
“Sales is manipulation of the customer, but we
don’t do it in a negative way.” --- Brooke ---
• Power of Suggestion works:
• Signage
• This chocolate is good with this cheese”
• Kim’s wine pick is “Ruby Sippers”
• Free samples
Product placement probably gets more credit than it deserves.
10. Technology in Oz
Facebook
Twitter
Website
LinkedIn
Yelp
Online Newsletter –
Constant Contact
11. Image in Oz
Donate proceeds from festival wine garden to area
“no kill” animal shelters
Re-post and share information from area animal
shelters
Always try to resolve customer complaints to the
customer’s satisfaction