This document provides training on handling personal customer information and data protection. It outlines that personal information like names, addresses, and account details must be kept confidential and secure. It explains employees' responsibilities to ensure data is only accessed appropriately, kept accurate, and disposed of properly. The principles of data protection law require that personal data be processed fairly and lawfully, kept securely, and only used for the intended purposes. Non-compliance could result in penalties for both employees and the company.

1. City Park TCF and DPA
Training Pack
Putting the customer at the heart of everything we do

2. Confidential Personal Information
Such as:
– Customers circumstances
– Families
– Health
– Other Private matters
Must be kept secure !

3. Information
Information held must be:
– True
– Safe
– Used Properly

4. What is Personal Information?
Some examples of this are:
– Name
– Address
– Account Details
– NI Number
– Expressions of opinions
This information can be written, stored on a
computer or SPOKEN

5. Your Responsibilities
You must ensure that all data held is:
– Handled carefully
– Only accessed by authorised personnel
– Correct and thoroughly accurate

6. Your Responsibilities
You must also ensure at all times that you:
– Don`t leave information lying carelessly
about I.E notes or unlocked computer
screen
– All unused data is disposed of properly
– Keep network and computer passwords
secure

7. Paperless Office
We are working in a paperless office
– All written work to be done in books
provided by cptc
– These books to be handed to team
managers at end of shift
– No paper to be taken from office any
failure to comply may result in
disciplinary action

8. Data Protection Principles
The DPA has certain principles to which we must adhere. Personal data shall be:
– Be processed fairly and lawfully
– Be obtained for specified and lawful purpose and shall not be further
processed in any manner incompatible with those purposes
– Be adequate, relevant and not excessive in relation to the purposes for
which they are held
– Be accurate and, where necessary, kept up to date
– Be kept for no longer than is necessary for the stated purposes
– Be processed in accordance with data subjects’ rights under the Act. In
particular data
– subjects will have the right of access to their data, the right not to receive
direct marketing
– material and the right to prevent decisions being taken solely by automatic
means
– Be protected against unlawful processing and against accidental loss,
destruction or damage
– Not be transferred to a country outside the European Economic Area unless
that country
– ensures an adequate level of protection for data subjects’ rights in relation
to their data

9. Penalties
• The company could be banned from
holding personal information
• The company could be heavily fined
• You could be dismissed for Gross
Misconduct

10. Sign Off
• This training is of great importance to not
only the company but also to you
• Therefore you will be given a sign off
sheet that states you have received the
training, understood it and are prepared to
follow it