1. Dan Edwards
Nic Modun
Katie Callahan
Richard Campo
Jeff Kiersey
Ryan Bunting
Rose Lachowski
Alex Jeli
Employee Rewards and Recognition Program

2. Introduction
• Current reward system
• Areas for improvement
• Our Plan of a reward system
• Questions about new system

3. Background
• OSU Federal Credit Union: Your Community Credit
Union!
• Credit unions vs. commercial banks
– Not for profit
– Taxation
– Ownership
– Volunteer Boards
– Membership

4. Current Implementations
• Broad organizational goals
• Individual incentives
• Branch goals
• Recognition

5. Internal Perspectives for Rewards
• Employees like the current system
• The prizes are reasonable
• Need more input and feedback
• More structured system

6. External Perspectives for Rewards
• Restricted feedback
– Creates disconnect with customer service
• Disconnection with employee and customers
• Lower customer loyalty
• Different perception of credit union

7. Industry Reward Systems
• Wells Fargo
• Bank of America
• US Bank

8. The Feedback Card
• location
• content
• Who can fill out
• How it works
OSU Federal Credit Union
Employee Evaluation Card
Would you allow us to use your Card to
be read in a meeting and/or used for an
advertisement?

9. Description of Rewards System
• Increased feedback from customers
• Rewards for excellent service
• Recognizes employees

10. Benefits Of Rewards System
• Increased performance
• Higher productivity
• Improved quality of work
• Motivation
• Team pride
Rewards
System
Benefits
Increased
performance
Higher
productivity
Improved work
quality
Motivation
Team pride

11. Theoretical Ties
• Path-Goal Theory
• Positive Reinforcement
• Two-Factor Theory
• Maslow’s Hierarchy of Needs
• The Expectancy Theory

12. Question and Answer
• The floor is open for questions.
• We will answer them as best as possible.

13. Conclusion
• Recap of main points
– Our opinion on the system
– Why our system could help
– The industry’s viewpoint
• Closing statement
Special thanks to Bill Mckinney