Norman F. Mayes is a 29-year-old Filipino male who currently works as a steward at Fairmont Makati. He has over 5 years of experience as a steward, previously working at Edsa Shangri-la from 2011 to 2014. He completed his elementary education at Nemesio I. Yabut Elementary School from 1997 to 1998, secondary education at Makati High School from 2002 to 2003, and college education at La Salle Greenhills Vocational from 2013 to 2014 where he studied to become a steward. His references include Delfin Oyao as his Chief Steward and Arnel Pangan as his Steward Supervisor.