IT Asset & Help Desk management - ITIL
- 1. COMPUTER PORT ITSOLUTIONS – Solution Catalogue Most of the Organizations will be maintaining their Fixed Asset list like Chairs, Tables, Fans, Lights etc., and also the automobile list. As the Organization grows bigger, the list also becomes quite big. But if you ask the same Organizations about the IT Asset List – most of the times, you will get an answer that we are maintaining in a spreadsheet. Needless to say that – the list is not automatically updated. Some of the Organizations which are following ITIL framework also – don’t have this information. Similarly most of the Organizations want to run their IT department as a service and would like to know the effectiveness of their IT department also. But without the use of IT helpdesk, the top management will not know the metrics of the IT department like how many calls have been raised by the internal staff, how many calls have been resolved within a stipulated time, which calls have taken more time etc., Also the CIO, CTO or IT heads may be having less number of people to take care of the IT problems and the top management may be under the impression that the IT staff is sufficient. In this case the CTO, CIO or the IT head should be able to show to the higher management that the IT staff is not sufficient. How they can show the same to the top management with correct information that IT department is understaffed. With the help of Help Desk software and running their department as a service to the internal staff – the concerned persons will be able to show to their higher management with the metrics also. So, how to solve this problem? (Pity is that – the IT asset list is not updated using the latest IT equipment.) Most of the IT people including the CIOs, CTOs, IT Managers don’t give the required time to solve this problem. We cannot blame them also as the prices of IT equipments are coming down (used to be but we feel that it is not the case any more – thanks to the Rupee’s free fall) There are many solutions – paid, free and also on the Cloud (Hosted model). One of the product (in fact there are two products but they integrate so well that – it gives a feeling that it is only one product) which is very good in solving this is: GLPI : GLPI, an initialism for Gestionnaire libre de parc informatique (Free Management of Computer Equipment), was designed by Indepnet Association (a nonprofit organization) in 2003. GLPI is a free asset and IT management software package, it also offers functionalities like service desk ITIL or license tracking and software auditing. Know more about GLPI : http://en.wikipedia.org/wiki/GLPI
- 2. COMPUTER PORT ITSOLUTIONS – Solution Catalogue This excellent package coupled with another excellent software known as OCS Inventory will be doing a very good of IT asset Management and Help desk. OCS Inventory : http://en.wikipedia.org/wiki/OCS_Inventory OCS Inventory can be used to feed the manager of GLPI and thus offers part of an IT asset management solution. GLPI has been developed by French people and OCS Inventory has been developed by German nationals. A combination of French & German will give rock solid solution and the best part is that both are free. For a better understanding of these two packages, read the following pages Visualize the Inventory through a web interface – IT Asset & Help Desk Management Service Inventory of computers, peripherals, network printers and associated components through an interface with inventory.
- 3. COMPUTER PORT ITSOLUTIONS – Solution Catalogue This service can be integrated into Active Directory Service/LDAP Management of issues on many environments through creation of tickets, management of tickets, assignment, tickets scheduling, etc.
- 4. COMPUTER PORT ITSOLUTIONS – Solution Catalogue Licenses management (ITIL compliant) Assignment of equipment by geographical area to users and groups
- 5. COMPUTER PORT ITSOLUTIONS – Solution Catalogue Management of business and financial information (purchase, guarantee and extension, damping) Equipment status management Management of applications for assistance of all types of equipment inventory Interface to allow the user to file a support ticket – Help Desk System Business management, contracts, documents related to inventory items Report generator: hardware, network or interventions (support). Agent-side IpDiscover makes it possible to know the entirety of networked computers and devices
- 6. COMPUTER PORT ITSOLUTIONS – Solution Catalogue We have deployed this on our servers so you can test this within 30 minutes to know your IT assets and also how a Helpdesk System works in your environment. For more information or to test run this software – please send us a mail or talk to us and we will be more than happy to assist you to showcase this software. Computer Port IT Solutions Email :sales@computerport.in Website :www.computerport.in Mobile:+91-9701161982 / +91-9030173733