1. Central Distance Mentoring
Center
Enhancing Performance
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2. Performance Last Month
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Country Completed Uncompleted Percentage
Cote d’Ivoire
Benin
Ghana
Liberia
Nigeria
Sierra Leon
Togo
Total

3. Call-Things To Do Before
Items to be Addressed
Late New Participants
Payment Increasing
Renewal, Renew Hope in progress etc.
Activity History
Previous Conversation
Monthly Summary
Payment history and amount
Notes
Additional Information
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4. Professional Conversation
• Phone Numbers
• Participant
• Mentor
• Bishop
• Stake President
• Other Contact
• Relatives
• Mother,
• Spouse
• Brother
• Notes
• Activity History
• Note
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5. Queue Items To Be Addressed
• Initial Mentor Interview
• Graduation
• Renewal
• Late New participant
• Eligible for Renew Hope
• Renew Hope in Process
• At Risk
• Mentor Support
• Payment Increasing
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6. Emails-Things to Consider.
• Items to be Addressed.
• Content of the email.
• Spellings.
• Write words in full.
• Example you and not u.
• Punctuations.
• Grammatical Errors.
• Copy Email to notes Section.
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7. Example
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8. Follow Up
• Calls
• Participants
• Mentors
• Leaders
• Relatives
• Emails
• Participants
• Leaders
• Reports
• Supervisor
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9. PEF Organogram
Frederick
Dei-Oppong
Marc Gohi
Volunteers
All Areas
Regina
Prempeh
Charles
Akorligleh
Christian
Onovuhge
Constance Matthew
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10. PEF Social Media Presence
• Facebook
• Pef Africa West
• WhatsApp
• English
• +233244338898
• French
• +233544340450
• Telegram
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11. Call Center Activities
• Allowing Others in
• Micro-Waive Usage
• Keep food out of Sight
• Eating Within The Center
• Music/Sounds
• Computer Desk and Chairs
• Absenteeism
• Visiting Other Sites During Working hours
• Email, Facebook, YouTube, etc
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