Does your company need translation management? Here are seven common problems you may encounter when interacting with vendors and some thoughts on how to improve your chances of making a good "buy" decision.

1. 7 Things “They” Never Tell You TMS Inspiration Days April 7-8, 2011

2. Who are You? Which of the following concerns do you have about software implementation? I will have to change existing processes The system will cause me extra work The system will not perform as expected It will take too long to deploy the system It will end up costing more than I expect Other?

3. Presentation Overview The Inspiration for TMS What is a TMS? What is the inspiration? What do we expect? The Reality of TMS Implementation Seven things “They” never tell you Suggestions for filling in the gaps

4. Whatis a TMS? Vendor DB Job DB Sales Staff Project/Vendor Management Staff Vendor Management Workflow Management & Project Reporting Customer Relationship Management Quote System Job Submission Subsystem Collaborative Translation Environment Web Portal Customers Vendors TM Management Customer DB Financial System

5. TMS Inspiration? HR Fin R&D Translator Edit & QA PM/VM Prod Mktg

6. TMS/VMS/TEnT Opportunities Translation Management Streamline workflow Work-in-progress status reporting Coordinate with client systems Client invoicing Translation Environment Tool TM consistency and maintenance MT where needed/appropriate Collaboration Client review Vendor Management Streamline assignments (reduce turn time) Monitor vendor quality & reliability Streamline invoice processing

7. TMS Expectations HR Fin R&D Translator Edit & QA PM/VM Customer Portal Integrated TMS, TEnT & VMS Vendor Portal Prod Collaboration Platform Mktg

8. How many tool vendors claim ... Improved translator efficiency Reduced costs Simplified project management Support for standards Ease of adoption Better reporting etc. etc. etc. ??

9. Yethowmanyhavehadproblems ... Choosing the right tool? Choosing the right mix of tools? Deploying a new tool? Migrating data to a new tool? Adapting processes to a new tool? Getting tools to work with each other? These are not rhetorical …

10. Who are You? What has been your software implementation experience? None Everything went as expected Significant problems, but ultimately successful Problems arose; implementation abandoned Anyone want to elaborate?

11. So … what went wrong? The “demo” problem The “standard” problem The “open” problem The process problem The planning problem The timing problem The excuse problem

12. The “demo” Problem Why it always looks so easy What “they” never tell you Mitigation ideas Force salesman to discuss overall philosophy Force salesman to demonstrate set-up Schedule a “dummy” pilot before the “live” pilot

13. The “standard” Problem Why support for standards is not standard Inter- and Intra-company implications What “they” never tell you Mitigation ideas Make sure you get detailed documentation Find reference accounts with similar needs Test interoperability during “dummy” pilot Make sure you have an “out” if tests fail

14. The “open” Problem “open” is used in at least three ways “open standards”, “open source” “open API” What “they” never tell you Mitigation ideas Synchronize your dictionaries Force salesman to answer “what if” questions Insist on full API documentation before sale Find reference accounts that have used API’s

15. The Process Problem What you ought to want Software vendor perspective Operations perspective What “they” never tell you Mitigation ideas Don’t automate obsolete processes Force salesman to answer “what if” questions

16. The Planning Problem Ready … Fire … Aim! Implementation perspective Operations perspective What “they” never tell you Mitigation ideas … Count the cost Data migration – Master data setup Process documentation – Workflow templates PM training – Vendor training

17. The Timing Problem It’s never a good time It’s always a good time What “they” never tell you Mitigation ideas Focus on long term “big picture” Where do you want your business to be? Focus on incremental process

18. The Excuse Problem Analysis paralysis? Crisis of confidence? What “they” never tell you This actually is the excuse sometimes Mitigation ideas Get over it Get help Get moving

19. Inspiration Whether you think you can or you think you can’t, you are probably right. – Neal Kocurek VP Engineering Radian Corp

20. BACK UP MATERIAL Thank You