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The ISO knowledge management standard explained webinar, 10 January 2018

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APM Knowledge Specific Interest Group (SIG)
Wednesday 10 January 2018

presented by Judy Payne, SIG Co Chair
hosted by Martin Fisher, SIG Co Chair

Published in: Business
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The ISO knowledge management standard explained webinar, 10 January 2018

  1. 1. The ISO Knowledge management standard explained APM webinar, 10 January 2018 Judy Payne, Hemdean Consulting
  2. 2. Webinar plan 12:30 Introductions and welcome 12:35 Presentation: 1. What is the standard? 2. What is the status of the standard? 3. Why is the standard needed? 4. What are the key messages in the standard? 5. Why are the messages in the standard different from the KM entry in the APM BoK? 6. What does the standard mean for project management professionals? 12:50 Questions and answers 13:00 Close
  3. 3. 1. What is the standard? • ISO 30401 Knowledge management systems – Requirements • Designed to help organisations manage knowledge effectively • Management systems, not IT systems! • Designed so organisations can be certified (if they want to be) against requirements • Includes project work as well as business as usual • Not about KM methods – every organisation has different needs • Tells you how to approach KM and what needs attention
  4. 4. 2. What is the status of the standard? Proposal stage Preparatory stage Committee stage Enquiry stage Approval stage Publication stage
  5. 5. https://www.iso.org/committee/628737.html?view=participation
  6. 6. Commenting on the standard https://standardsdevelopment.bsigroup.com ISO 30401 Search Read draft and comment Standard contains some fixed text from the MSS template Comment by: 16th Jan
  7. 7. 3. Why is the standard needed? VALUE
  8. 8. 4. What are the key messages in the standard? Introduction Requirements Appendices Knowledge comes from people. Knowledge is intangible. You can’t manage it directly. KM focuses on managing the working environment. Culture is critical to KM. Knowledge adds value when it contributes to something that matters, such as goals or performance. KM is a means of unlocking the value of knowledge. There is no one-size-fits all KM recipe. KM should include interactions between people to develop shared understanding. Don’t try and implement KM in one giant leap. Take it slowly and learn as you go.
  9. 9. 4. What are the key messages in the standard? Introduction Requirements Appendices 1.Scope 2.Normative references 3.Terms and definitions 4.Context of the organisation 5.Leadership 6.Planning 7.Support 8.Operation 9.Performance evaluation 10.Improvement Knowledge is a human or organisational asset enabling good decisions and effective action. Be clear about what you want from KM Everything you do in KM should fit your organisation’s context Enablers of KM are responsibilities, processes, technology and governance Culture is critical!
  10. 10. 4. What are the key messages in the standard? Introduction Requirements Appendices A: The knowledge spectrum B:Boundaries between KM and other disciplines C: KM culture Knowledge can take many forms – from the seed of an idea in an individual’s mind to an orchestral score. Knowledge management is not the same as information management. IM alone will not meet the requirements of the KM standard. A KM culture is one of collaboration, sharing, reflecting and learning. Promote a KM culture!
  11. 11. 5. Why are the messages in the standard different from the KM entry in APM BoK 6? Bring on BoK 7! Knowledge management is the systematic management of information...
  12. 12. 6. What does the standard mean for project management professionals? • It’s an opportunity to find out what KM is really about. • It’s an opportunity to make projects and programmes more effective and efficient. • Certification to the standard is a way of demonstrating to clients and other stakeholders that you are competent at managing knowledge. • It’s up to YOU.
  13. 13. End of presentation Thank you for your attention Time for your questions
  14. 14. Get involved • Comment on the draft standard • Join the Knowledge SIG via the APM website: Community/Groups/SIGs • Join the KM in Projects Community on the ‘Knowledge Hub’ (Khub.net): https://khub.net/group/km-in-projects-community/group-home • Watch our 10-minute Courageous Conversation animations: https://www.youtube.com/playlist?list=PLQzq_ylfBVzJuLDrfnIhpLjEI09XHoHj8

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