It is very necessary to provide quality health and social care service for the better health of citizens. There is a document that helps to know about the role of hospitals and external agencies in health and social care service of society.

1. Managing Quality in
Health and Social Care

2. INTRODUCTION
• Managing quality in health and social care refers to provide
better and effective health services and facilities to persons by
health care communities and hospitals.
• Stakeholders refers to those persons are using services and
facilities.
• When families are not properly able to give full facilities and
health services to their kids so by the government those kids are
legally transfer to another family its called Foster home.
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3. Health and Social Care
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5. Prospectives that stakeholders in health and social care
regarding quality
• Stakeholders refers to who persons those take services and
facilities to resolve their health issues and problems.
• Through the nursing home should properly analysis them and
according to their requirements should provide better and
effective services so they can full fill their needs and
requirements in the systematic manner.

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• Perspective Staff divided into two parts:
• Internal Perspective
• External Perspective

7. Explain the roles of external agencies relating to health and
social care
• Externals agencies such as Care Quality Commission(COC), its refers
to should maintain health care quality in the effective manner and
provide better services to all patients according to their requirement.
• NICE(National institute of care and excellence) refers to provide new
medicines and treatments to patients. Its help to give guidelines for
appropriate treatments

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• Functional Quality
• Quality Assurance
• Quality Control
• Quality Audit
• Quality Management

9. Explain the impacts of low quality of services
• Service User: Its refers to those persons or patients are using
health care services from nursing home that's called service
users.
• Service Provider: Health and social acre organisation in
working staff or workers those are help to provide health care
services to patients to resolve problems.

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• The poor quality of services and non-effective management system
impacting on image of the nursing house and stakeholders.
• Poor quality may be occur by not effective management systems, lacking
facilities, disturbances, lack of trust and uncoordinated and so more all
these impacting on nursing home services and their facilities

11. References
• Antheunis, M.L., Tates, K. and Nieboer, T.E., 2013. Patients’ and health
professionals’ use of social media in health care: Motives, barriers and
expectations. Patient education and counseling
• Best, A., and et.al 2012. Large‐system transformation in health care: a realist
review. Milbank Quarterly
• Care Quality Commission, 2012. The state of health care and adult social
care in England in 2011/12 Vol. 763 The Stationery Office.

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13. Thank You