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LIVING HEALTHY SOCIAL MARKETING CAMPAIGN


Alberta Recreation & Parks Association (ARPA)
 Annual Conference and Energize Workshop
              October 30, 2009
2


         The Challenge – Our Answer
•   We know that:
    – Cancer is the leading cause of premature
      death for Albertans age 35-64
    – 50% of cancers can be prevented or
      identified early enough to be treated (ACB,
      2006)
    – Albertans value living healthy, but not
      translating to action
    – Cancer risk factors are also chronic disease
      risk factors


•   The Stand Up For Your Life social
    marketing campaign can help
    – Fun, non-prescriptive
    – Perceived short-term benefits
    – Cost-free, part of every-day life
    – Phases 1 and 2 (Year 1) are complete
How did we get here?
4


               Strategic Social Marketing
• A strategic social marketing process
  (Dooley, Jones, & Desmarais, 2009)

    – Market/Audience Research: Quantitative and qualitative methods

    – Strategic Direction and Planning: Audience segmentation and targeting,
      establishing a 5-year strategic plan

    – Creative Development and Implementation: Messaging, communication
      vehicles, creative design, media buys, and production

    – Campaign monitoring & evaluation: Campaign awareness and recall,
      media exposure assessment

    – International Review Panel: Guided by an internationally recognized group
      of social marketing experts
5


                        Key Findings
•   The majority are unaware of the linkage between diet, exercise or
    body weight and cancer prevention


•   The youngest Albertans have yet to embrace prevention


•   Albertans with a college education, and those aged 35 to 54
    are “in the middle” in terms of their belief in cancer prevention,
    confusion over the appropriate steps and effort towards health


•   Individuality and personal choice are valued - participants do not
    appreciate being told what to do.
6


                       Key Findings
•   “Exercise is fun” is a good message to convey

•   Reducing risk for diseases like cancer is not a top-of-mind
    reason for making healthy choices

•   Men vs. women:

    – Women are “maxed out” due to time constraints, family
      obligations, etc.

    – Men feel they can incorporate more living healthy choices so
      long that it is “fun” and with family and friends

    – Men in the rural groups were more likely to have a “if it ain’t
      broke, don’t fix it” attitude toward their health
7




                  Our Target Audience
•   Albertans most accessible and receptive to changing their
    behaviours

    – 35–45 years old: Key influencers of others, both older and younger

    – College-educated: Education the largest single determinant for movability or
      softness on values. College-educated individuals value and are interested in
      living healthy but have yet to translate this into behaviour/action.

    – Skewed to reach family men: Men feel they have capacity to live healthier
      provided that efforts undertaken are fun and can include family and friends

    – “Intenders”: Intenders are ready to move towards incorporating into their lives
8



              A “Beach Head” Approach

•   Focusing on a movable at risk target allows us to build a “beach head”
    and moves us toward the tipping point

•   The tipping point is reached once significant, influential members of
    society have “bought-in” or normalized the behaviour

•   By targeting the most receptive target audience first, we can eventually
    reach other long-term audiences
9




Stand Up For Your Life Campaign Launch
               Pulse 1 - Fall 2008

 Out-of-Home   Radio         Televisio   Online
                                n
10

                Pulse 1, Fall 2008
                             Billboard




– Outdoor billboards placed in high traffic locations in Calgary, Edmonton,
  Medicine Hat, Lethbridge, Lloydminster, Edson, and Hinton
11

               Pulse 1, Fall 2008
                              Radio

•   Two, 30-second radio spots

•   Talk show style with a host and caller

•   Aired in over 30 radio stations in Calgary, Edmonton, Fort McMurray,
    Grande Prairie, Lethbridge, Lloydminster, Medicine Hat and Red Deer


                    RADIO SPOT #1:
                    Hail Caesar… salad?

                    RADIO SPOT #2:
                    Barry’s Hiking… where?
12
Pulse 1, Fall 2008
       Television

   •   TV vignette
        –   Featuring former NHL player and Sportsnet
            Analyst, Charlie Simmer
        –   Aired on Citytv and Sportsnet West

        –   Viewers invited to visit standupforyourlife.ca
            to enter the Share Your Story contest



   •   Citytv Breakfast Television integration
        –   Simmer discussed NHL hockey events and
            the Stand Up for Your Life campaign
13

Pulse 1, Fall 2008
     Television
14


                    Pulse 1, Fall 2008
                                 Online




– Social networking website that introduces the social idea into the world and
  features user-generated content (visitors can “talk” to one another)

– Sportnet Microsite where Albertans can enter the Share Your Story contest

– Online Ad Units on Citytv website and other partner sites
15


         Share Your Story Contest
                                Results
•   October 13 – December 15, 2008

•   Albertans were invited to share their story in writing, by video, through
    pictures.

•   146 submissions received.

•   Winners awarded 1 of 3 Be Fit For Life Personal Health & Wellness
    Plan/ Sport Chek gift card packages
16




      Stand Up For Your Life
              Pulse 2 – Winter 2009
Out-of-Home       Radio     Televisio   Online
                               n
17


Pulse 2, Winter 2009
      Additions
        • Out-Of-Home
            - Calgary, Lethbridge, Medicine
              Hat, Edmonton, Grande Prairie,
              Lloydminster, Edson, Wetaskiwin,
              and Peace River




        • Rink-boards
            - 40 Markets Across Rural Alberta
18


     Pulse 2, Winter 2009
                     Additions
RADIO SPOT #3:
We Got Ice, We Got     • Radio
Skates, We Got            – Winter-themed radio spots
Shinny!



                       • Online
                          - Re-designed for enhanced functionality
                          - Addition of Share Your Story excerpts,
                            and interactive Lifestyle Quiz
19
Pulse 2, Winter 2009
      Television
       • TV vignette
          - Featuring Charlie Simmer and a
            collage of Share Your Story photo
            submissions
          - Aired on Citytv and Sportsnet West




       • Contestant stories
          – Featured on four television spots
          – Vignettes end with Simmer delivering
            a call-to-action message to visit
            standupforyourlife.ca.
20

Pulse 2, Winter 2009
      Television
21


Pulse 2, Winter 2009
      Television
Evaluation
Ongoing evaluation is essential to monitor the value and
impact of our efforts, and to provide guidance on how we
 modify future efforts to maximize impact and outcomes.
23

Campaign Awareness & Recall Survey, 2009

How effective were Pulse 2 (Feb/Mar 2009) campaign activities?

 •   When: Surveyed March - April 2009
 •   Who: 1,001 Albertans ages 18 years and older
 •   How accurate: ±3.1 percent at the 95% confidence level


 •   Target audience examined separately
         – How accurate: ±14.4 percent at the 95% confidence level.
         – Although this sub-sample is small, similar trends exist when comparing the
           target audience with the rest of the Albertan population surveyed
           (i.e., sub-sample results should be used with caution)
24



                            Key Findings

• Overall recall is fairly strong
      - One in three (33%) surveyed recall at least one Pulse 2 element
      - TV vignettes best-recalled (22% recall the TV vignettes when aided)
      - Billboards performed well in key markets

• Message recall
      - Recall of main messages is consistent with those in the materials
      - Message communication levels good for the main campaign elements

• Call-to-action
      – One in twenty (5%) surveyed report having taken some action in response to
        the campaign
      – Increasing physical activity levels or living a healthier lifestyle most often
        mentioned
25
                 Where Are We Now?




•   Along came the Alberta Health Services merger…
     – Delayed campaign activities
     – Expanded mandate to encompass chronic disease prevention,
       not just cancer
     – Opportunity to make Stand Up For Your Life the master brand
       for all Alberta Health Services living healthy and chronic disease
       prevention initiatives
         • Healthy U, Create a Movement
26
                   What’s Next?

• Develop the master brand program strategy
• Get “on-the-ground”
   – Continue to provide “air cover” but also be where our target
     audience is
   – Build partnerships
   – Build the movement - connect with Living Healthy people,
     programs and resources
• Address the complete marketing mix
   – Continue promotion but also encompass product, place and
     price matters
• Relaunch in 2010
• Issue the biggest Living Healthy Challenge that Alberta
  has ever seen
27

            One Million Acts of Health
                                (working title)


•   Serve up the biggest online “Living Healthy” challenge Alberta has ever
    seen
•   Provide the online functionality that makes it easy and fun for users to
    challenge themselves, a buddy, a family member or a colleague to achieve
    accessible, everyday health-related goals and activities
•   Inspire and motivate users by listing a variety of possible acts of health in a
    number of categories, ranging in level of commitment and effort
•   Keep our “critics” and “spectators” engaged and involved by giving them
    the opportunity to comment, rate on or even “cheer on” users’ activity
•   Collect and promote results that are quantifiable and measurable to
    showcase a healthier Alberta
•   The goal will be to provide prizing materials as an incentive for changed
    behaviours by working with established partners, supporters and our media
    partners
28



Future Partners???
 We’d like to know:
     •   Do you see opportunities to bridge your
         organization’s current programming with the Stand
         Up For Your Life movement / brand?
     •   Are you currently working with members of our
         campaign target audience?
     •   Would you be interested in exploring how we might
         be able to partner and work together?
 Receive a copy of our campaign kit via e-mail
     •   Drop off your business cards with us.
Questions?
               For more information, contact:
     Kendra Desmarais, Project Manager - Stand Up For Your Life
Knowledge Exchange Unit, Health Promotion Disease & Injury Prevention
           e. Kendra.Desmarais@albertahealthservices.ca

    Jennifer Dooley, Program Coordinator- Stand Up For Your Life
Knowledge Exchange Unit, Health Promotion Disease & Injury Prevention
             e. Jennifer.Dooley@albertahealthservices.ca

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LIVING HEALTHY CAMPAIGN

  • 1. LIVING HEALTHY SOCIAL MARKETING CAMPAIGN Alberta Recreation & Parks Association (ARPA) Annual Conference and Energize Workshop October 30, 2009
  • 2. 2 The Challenge – Our Answer • We know that: – Cancer is the leading cause of premature death for Albertans age 35-64 – 50% of cancers can be prevented or identified early enough to be treated (ACB, 2006) – Albertans value living healthy, but not translating to action – Cancer risk factors are also chronic disease risk factors • The Stand Up For Your Life social marketing campaign can help – Fun, non-prescriptive – Perceived short-term benefits – Cost-free, part of every-day life – Phases 1 and 2 (Year 1) are complete
  • 3. How did we get here?
  • 4. 4 Strategic Social Marketing • A strategic social marketing process (Dooley, Jones, & Desmarais, 2009) – Market/Audience Research: Quantitative and qualitative methods – Strategic Direction and Planning: Audience segmentation and targeting, establishing a 5-year strategic plan – Creative Development and Implementation: Messaging, communication vehicles, creative design, media buys, and production – Campaign monitoring & evaluation: Campaign awareness and recall, media exposure assessment – International Review Panel: Guided by an internationally recognized group of social marketing experts
  • 5. 5 Key Findings • The majority are unaware of the linkage between diet, exercise or body weight and cancer prevention • The youngest Albertans have yet to embrace prevention • Albertans with a college education, and those aged 35 to 54 are “in the middle” in terms of their belief in cancer prevention, confusion over the appropriate steps and effort towards health • Individuality and personal choice are valued - participants do not appreciate being told what to do.
  • 6. 6 Key Findings • “Exercise is fun” is a good message to convey • Reducing risk for diseases like cancer is not a top-of-mind reason for making healthy choices • Men vs. women: – Women are “maxed out” due to time constraints, family obligations, etc. – Men feel they can incorporate more living healthy choices so long that it is “fun” and with family and friends – Men in the rural groups were more likely to have a “if it ain’t broke, don’t fix it” attitude toward their health
  • 7. 7 Our Target Audience • Albertans most accessible and receptive to changing their behaviours – 35–45 years old: Key influencers of others, both older and younger – College-educated: Education the largest single determinant for movability or softness on values. College-educated individuals value and are interested in living healthy but have yet to translate this into behaviour/action. – Skewed to reach family men: Men feel they have capacity to live healthier provided that efforts undertaken are fun and can include family and friends – “Intenders”: Intenders are ready to move towards incorporating into their lives
  • 8. 8 A “Beach Head” Approach • Focusing on a movable at risk target allows us to build a “beach head” and moves us toward the tipping point • The tipping point is reached once significant, influential members of society have “bought-in” or normalized the behaviour • By targeting the most receptive target audience first, we can eventually reach other long-term audiences
  • 9. 9 Stand Up For Your Life Campaign Launch Pulse 1 - Fall 2008 Out-of-Home Radio Televisio Online n
  • 10. 10 Pulse 1, Fall 2008 Billboard – Outdoor billboards placed in high traffic locations in Calgary, Edmonton, Medicine Hat, Lethbridge, Lloydminster, Edson, and Hinton
  • 11. 11 Pulse 1, Fall 2008 Radio • Two, 30-second radio spots • Talk show style with a host and caller • Aired in over 30 radio stations in Calgary, Edmonton, Fort McMurray, Grande Prairie, Lethbridge, Lloydminster, Medicine Hat and Red Deer RADIO SPOT #1: Hail Caesar… salad? RADIO SPOT #2: Barry’s Hiking… where?
  • 12. 12 Pulse 1, Fall 2008 Television • TV vignette – Featuring former NHL player and Sportsnet Analyst, Charlie Simmer – Aired on Citytv and Sportsnet West – Viewers invited to visit standupforyourlife.ca to enter the Share Your Story contest • Citytv Breakfast Television integration – Simmer discussed NHL hockey events and the Stand Up for Your Life campaign
  • 13. 13 Pulse 1, Fall 2008 Television
  • 14. 14 Pulse 1, Fall 2008 Online – Social networking website that introduces the social idea into the world and features user-generated content (visitors can “talk” to one another) – Sportnet Microsite where Albertans can enter the Share Your Story contest – Online Ad Units on Citytv website and other partner sites
  • 15. 15 Share Your Story Contest Results • October 13 – December 15, 2008 • Albertans were invited to share their story in writing, by video, through pictures. • 146 submissions received. • Winners awarded 1 of 3 Be Fit For Life Personal Health & Wellness Plan/ Sport Chek gift card packages
  • 16. 16 Stand Up For Your Life Pulse 2 – Winter 2009 Out-of-Home Radio Televisio Online n
  • 17. 17 Pulse 2, Winter 2009 Additions • Out-Of-Home - Calgary, Lethbridge, Medicine Hat, Edmonton, Grande Prairie, Lloydminster, Edson, Wetaskiwin, and Peace River • Rink-boards - 40 Markets Across Rural Alberta
  • 18. 18 Pulse 2, Winter 2009 Additions RADIO SPOT #3: We Got Ice, We Got • Radio Skates, We Got – Winter-themed radio spots Shinny! • Online - Re-designed for enhanced functionality - Addition of Share Your Story excerpts, and interactive Lifestyle Quiz
  • 19. 19 Pulse 2, Winter 2009 Television • TV vignette - Featuring Charlie Simmer and a collage of Share Your Story photo submissions - Aired on Citytv and Sportsnet West • Contestant stories – Featured on four television spots – Vignettes end with Simmer delivering a call-to-action message to visit standupforyourlife.ca.
  • 20. 20 Pulse 2, Winter 2009 Television
  • 21. 21 Pulse 2, Winter 2009 Television
  • 22. Evaluation Ongoing evaluation is essential to monitor the value and impact of our efforts, and to provide guidance on how we modify future efforts to maximize impact and outcomes.
  • 23. 23 Campaign Awareness & Recall Survey, 2009 How effective were Pulse 2 (Feb/Mar 2009) campaign activities? • When: Surveyed March - April 2009 • Who: 1,001 Albertans ages 18 years and older • How accurate: ±3.1 percent at the 95% confidence level • Target audience examined separately – How accurate: ±14.4 percent at the 95% confidence level. – Although this sub-sample is small, similar trends exist when comparing the target audience with the rest of the Albertan population surveyed (i.e., sub-sample results should be used with caution)
  • 24. 24 Key Findings • Overall recall is fairly strong - One in three (33%) surveyed recall at least one Pulse 2 element - TV vignettes best-recalled (22% recall the TV vignettes when aided) - Billboards performed well in key markets • Message recall - Recall of main messages is consistent with those in the materials - Message communication levels good for the main campaign elements • Call-to-action – One in twenty (5%) surveyed report having taken some action in response to the campaign – Increasing physical activity levels or living a healthier lifestyle most often mentioned
  • 25. 25 Where Are We Now? • Along came the Alberta Health Services merger… – Delayed campaign activities – Expanded mandate to encompass chronic disease prevention, not just cancer – Opportunity to make Stand Up For Your Life the master brand for all Alberta Health Services living healthy and chronic disease prevention initiatives • Healthy U, Create a Movement
  • 26. 26 What’s Next? • Develop the master brand program strategy • Get “on-the-ground” – Continue to provide “air cover” but also be where our target audience is – Build partnerships – Build the movement - connect with Living Healthy people, programs and resources • Address the complete marketing mix – Continue promotion but also encompass product, place and price matters • Relaunch in 2010 • Issue the biggest Living Healthy Challenge that Alberta has ever seen
  • 27. 27 One Million Acts of Health (working title) • Serve up the biggest online “Living Healthy” challenge Alberta has ever seen • Provide the online functionality that makes it easy and fun for users to challenge themselves, a buddy, a family member or a colleague to achieve accessible, everyday health-related goals and activities • Inspire and motivate users by listing a variety of possible acts of health in a number of categories, ranging in level of commitment and effort • Keep our “critics” and “spectators” engaged and involved by giving them the opportunity to comment, rate on or even “cheer on” users’ activity • Collect and promote results that are quantifiable and measurable to showcase a healthier Alberta • The goal will be to provide prizing materials as an incentive for changed behaviours by working with established partners, supporters and our media partners
  • 28. 28 Future Partners??? We’d like to know: • Do you see opportunities to bridge your organization’s current programming with the Stand Up For Your Life movement / brand? • Are you currently working with members of our campaign target audience? • Would you be interested in exploring how we might be able to partner and work together? Receive a copy of our campaign kit via e-mail • Drop off your business cards with us.
  • 29. Questions? For more information, contact: Kendra Desmarais, Project Manager - Stand Up For Your Life Knowledge Exchange Unit, Health Promotion Disease & Injury Prevention e. Kendra.Desmarais@albertahealthservices.ca Jennifer Dooley, Program Coordinator- Stand Up For Your Life Knowledge Exchange Unit, Health Promotion Disease & Injury Prevention e. Jennifer.Dooley@albertahealthservices.ca