Low-Code + BPM Software: Aligning Business, Culture and Technology to Drive Transformation

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Delight your customers. Learn how: https://ap.pn/2JOFuxA Traditionally, contact centers have been viewed as a cost center and a necessary expense to doing business. However, times are changing. Organizations have started to realize the immense value of the contact center in engaging with customers, improving customer experience—and contributing to the bottom line. In the digital age, where it’s hard to stand out in the mind of customers, leveraging the front-line support that are having day-to-day interactions with customers is a golden opportunity. Strategic value can be achieved when the contact center effectively leverages technology that empowers their people, aligns processes, and delivers customer experience excellence. Read on to learn about four trends transforming contact centers. Learn about the Appian Intelligent Contact Center Platform: https://ap.pn/2JOFuxA

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Get a free brief on turnaround execution: https://ap.pn/2nixBqV Turnaround processes are a logistical nightmare that requires incredibly careful management and significant time and financial investments. Completely rebuilding a process or work unit involves tearing down existing policies, training workers on new procedures, implementing supporting technologies and dealing with any hiccups that arise along the way. The result is frequent mistakes and turnarounds that often go beyond schedules and budgets. Digital transformation initiatives are taking hold in a variety of sectors, and effective digitization can play a pivotal part in enabling downstream energy companies to revitalize their turnaround procedures, establish organizational visibility and create a clear path to continued innovation. Download our brief on turnaround execution: https://ap.pn/2nixBqV

Digital Transformation for Turnaround Processes

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Get your free whitepaper at https://ap.pn/2M6sDs4 New customer expectations across all facets of engagement are challenging how traditional contact centers operate. Pressure is building to optimize customer experience, improve agent productivity, and deliver on strategic business initiatives. But, the market conditions are changing and organizations have to be prepared to embrace: -- The growing complexity and number of communication channels -- New and evolving regulatory compliance requirements -- Disruptive technologies, including Artificial Intelligence (AI) and Robotic Process Automation (RPA) Forward thinking leaders are leveraging technology to transform their operations into Intelligent Contact Centers™, redefining the customer experience—and business value they bring to the organization. Download the whitepaper for insight into how organizations are building next generation contact center applications. https://ap.pn/2M6sDs4

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Listen to our podcast on cybersecurity in the cloud: https://ap.pn/2K0dQhS The explosion of cloud computing has connected more people than anyone ever imagined. But the massive numbers of companies migrating to the cloud has also amplified the urgency of data security and regulatory compliance as well. The skeptics get snagged on lingering assumptions that cloud technology is insecure. But it’s hard to be skeptical when the best cloud vendors may be more expert at cybersecurity than many inhouse IT administrators. Perhaps the trust gap is perpetuated by the numerous data breach horror stories that litter the Web. But don’t let the cyber smash and grab headlines stop you from giving cloud the benefit of the doubt. In our thought-provoking podcast, Malcolm Ross sat down with Appian Chief Information Security Officer, Omesh Agam to take a fresh look at how to keep your data, applications and infrastructure secure in the cloud. Listen now: https://ap.pn/2K0dQhS

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"Automate the entire procurement cycle with Appian's acquisition solution: https://ap.pn/2Hygd9h The Modernizing Government Technology Act (MGT) has ushered in a new era of IT innovation within the federal government, and provides an unprecedented opportunity to update the government’s legacy IT infrastructures. However, with this ongoing movement to transform the government’s digital infrastructure, the digital transformation of acquisition infrastructure cannot be forgotten. Learn more about digital transformation for acquisition: https://ap.pn/2Hygd9h"

Modernize Your Acquisition Platform Through Digital Transformation

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Learn about digital transformation for manufacturing > https://ap.pn/2IkrdfJ The competitive balance in the manufacturing sector is as tight as it has been in a long time. Global economic conditions are combining with developments in the energy, raw materials and even political sectors to create an environment in which industrial organizations cannot gain an advantage by simply ramping up output. Businesses need contemporary solutions to keep pace with these challenges. Appian is empowering manufacturers to bring together their varied data systems into a central process and application hub, changing the way people work. Want to know how? Consider how Flowserve used Appian to update its processes and core business capabilities. Ready to get started? Learn how Appian benefits manufacturers: https://ap.pn/2IkrdfJ

How Manufacturers Can Drive Efficiency With Interconnected Processes

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Visit our resource center for life sciences: https://ap.pn/2K3Bycq Life sciences organizations have begun making the shift to enhance efficiency, compliance, and customer experience through digital transformation. Implementing innovative digital technologies can improve clinical trial productivity, increase research and development (R&D) throughput, accelerate drug development, and ultimately shorten time-to-market. Yet, there are challenges that go with successfully executing a digital strategy in the Life Sciences industry. Learn how to get started. Learn how to unlock patient value with intelligent automation: https://ap.pn/2K3Bycq

The Key to Successful Digital Transformation in Life Sciences

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Get started with intelligent automation for contact centers > https://ap.pn/2JOFuxA By 2020, customers will manage 85% of their interactions with brands without talking to a human. So say the researchers at Gartner. Perhaps this is why many line of business owners see the future of customer service in emerging technologies such as artificial intelligence (AI), software robots, and machine learning (ML). The truth is, in today’s hyper-competitive digital economy, organizations that choose to embrace intelligent automation will come out on top. The call center industry will be transformed by the use of intelligent automation to drive productivity and customer satisfaction. Beyond the technology, it’s essential for call center managers and agents to focus on efficiency, so they can spend less time on routine activities, and more time on improving customer experience, driving customer loyalty—and increasing the lifetime value of their customer base. Ready to learn more about intelligent automation? https://ap.pn/2JOFuxA

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Visit our Federal resource center > https://ap.pn/2GEVDrn Federal agencies face many challenges in the years ahead. Innovation within the private sector has only increased the pressure to modernize. In fact, according to Gartner, digital transformation is now the top-ranked business priority among government CIOs overall, followed by security and governance. However, digital transformation is not just about upgrading to a new software program, it is about making sure any new adoptions will work for your organization long-term. In 2018, we can expect to see public sector organizations placing more emphasis and budget allocation toward finding new ways to work more efficiently and driving mission success. Here are three digital transformation trends you can expect to have a large impact on public sector organizations this year. Learn how to accelerate your mission delivery: https://ap.pn/2GEVDrn

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Get started with customer center software > https://ap.pn/2HfvzjS Appian joined industry leaders, big thinkers and hundreds of attendees at IQPC-Customer Contact Week (CCW) in New Orleans. The event serves more than 3,000 attendees annually as a major venue for showcasing technology and digital trends that will shape the future of the contact center industry. Here are the top 5 takeaways from the CCW event. Learn how to empower your agents with the right customer center software: https://ap.pn/2HfvzjS

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Learn how to easily comply with GDPR: https://ap.pn/2EYhpSe Many financial institutions already have operations in the European Union or may have plans to expand in the future. If that is the case for your organisation, the General Data Protection Regulation (GDPR) rules will directly impact your institution’s usage and management of consumer data. Even if your website simply collects data on EU citizens, you must comply or face significant fines of up to 4% of annual global turnover or €20 million, whichever is greater. According to Forrester Research: “One in three firms believes they are GDPR-compliant today — but they may not be.” Here are five questions to consider regarding your GDPR readiness. Ready to get prepared for GDPR? Check out our resource center: https://ap.pn/2EYhpSe

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Are you ready for digital transformation? See what your peers think > https://ap.pn/2Hci98Y Back in the day, making your product or service incrementally better and cheaper was a slam-dunk formula for business success. But those days are long gone. In this infographic, we’ll take a look at six misconceptions about business transformation. Here’s the thing. In the digital economy, organizations are under relentless pressure to keep up with exploding expectations, and fast-moving digital trends. Perhaps this is why 87% of Global 2000 companies said they were planning digital transformation projects in 2017, according to a recent LTM survey. And why 54% of respondents ranked digital transformation as their number one corporate priority. So, here’s a rundown of some popular misconceptions about digital transformation, and why you shouldn’t believe them. See how ready you are to enact real digital transformation across your business > https://ap.pn/2Hci98Y

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Visit our Federal resource center: https://ap.pn/2GEVDrn Commercial off-the-shelf (COTS) software has long been the answer for many government needs. However, with the potential to have such a large impact on how businesses approach IT, Application Platform-as-a-Service (aPaaS) is certainly the future for any organization that is serious about IT modernization efforts. Learn how to get from 80% to 100% with rapid application development in the Cloud. Enable your Agency to achieve cost-effective Development, Modernization and Enhancement. Learn how: https://ap.pn/2GEVDrn

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Get the guide to modern BPM: http://ap.pn/2Dvvcin The business process management (BPM) world is going through a period of transition as process management tools are increasingly built into large-scale platforms that complete a wide range of functions. Low-code development platforms and similar solutions that fuel digital transformation stand out here. As organizations build their operations around digital technologies, they need to ensure BPM functionality does not end up slipping into the background. Companies that neglect BPM can end up in a situation where chaotic processes undermine the benefits of the underlying technologies being deployed. Businesses that want to embrace digital transformation need process excellence to spur value creation. See how BPM tools can make process improvement easy, laying the groundwork for long-term efficiency and sustainable innovation. Learn more: http://ap.pn/2Dvvcin

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Start improving your customer journey with our complete guide: http://ap.pn/2Fe1UK7 Forrester’s Customer Experience Index shows that superior customer experience drives superior revenue growth. And Gallup’s customer engagement report found that is particularly true in retail banking, where fully engaged customers bring 37% more annual revenue to their primary bank than do customers who are actively disengaged. To reap these benefits and create engaged customers, financial institutions need to keep the customer at the center of the strategy, the focal point of every business decision. This should be approached as a relationship-building activity, based on a foundation of trust, bi-directional dialogue, and a dedication to service. Simple, but not easy. It requires a laser-focus on breakthrough innovation and a willingness to develop new products, services, and channels. See how financial institutions can create and retain happy customers: http://ap.pn/2Fe1UK7

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Get started with process excellence: http://ap.pn/2EMhcGA We are entering an era of seemingly unprecedented technological change that is disrupting how organizations operate. In the past, companies gained efficiency and competitive advantage through deep analysis of their business processes and efforts to refine and optimize those tasks to maximize value creation. In today’s climate, it often feels like organizations worry less about processes and more about how people are getting the job done. Excitement about the ability to grab a smartphone and get to work is old hat at this point, and discussions around augmented reality, omni-channel experiences and artificial intelligence are commonplace. Suddenly, businesses are spending more time on the digital systems that help them work than they are on the processes that actually define that work. Organizations must identify where processes and technology intersect and identify opportunities to use the two tactics in tandem in order to get ahead of the shifting marketplace. Ready to learn more? Visit http://ap.pn/2EMhcGA

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How retailers prepare for and handle the holiday shopping season is often a sign of what is to come in the industry. Retailers bring in huge revenues during the final quarter of the year as consumers rush out to purchase gifts for one another. As a result, the months spent preparing for the holiday shopping period are often indicative of the most important developments in the retail sector. This year is no exception. The National Retail Federation predicted that retail sales in November and December will total between $682 billion and $655.8 billion this year. These sales projections represent a year-over-year increase of between 3.6 percent and 4 percent. With significant growth coming in this year’s holiday season, retailers are working hard to prepare for the high volume of sales and heated competition on its way. Let’s explore the themes coming out of the build-up to this year’s holidays and look at what they mean for the overarching evolution of the retail sector. Learn more about digital transformation in retail > http://ap.pn/2C2M2or

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Three things you will take away from the session: • How to run an effective tenant-to-tenant migration • Best practices for before, during, and after migration • Tips for using migration as a springboard to prepare for Copilot in Microsoft 365 Main ideas: Migration Overview: The presentation covers the current reality of cross-tenant migrations, the triggers, phases, best practices, and benefits of a successful tenant migration Considerations: When considering a migration, it is important to consider the migration scope, performance, customization, flexibility, user-friendly interface, automation, monitoring, support, training, scalability, data integrity, data security, cost, and licensing structure Next Wave: The next wave of change includes the launch of Copilot, which requires businesses to be prepared for upcoming changes related to Copilot and the cloud, and to consolidate data and tighten governance ShareGate: ShareGate can help with pre-migration analysis, configurable migration tool, and automated, end-user driven collaborative governance

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