Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Managed Service Overview

813 views

Published on

Manage Service Department workflow

  • accessibility Books Library allowing access to top content, including thousands of title from favorite author, plus the ability to read or download a huge selection of books for your pc or smartphone within minutes ,Download or read Ebooks here ... ......................................................................................................................... Download FULL PDF EBOOK here { http://bit.ly/2m6jJ5M }
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Be the first to like this

Managed Service Overview

  1. 1. By Rizal Saiful Anwar Wx24015 / 08121113766 Manage Service Department Management
  2. 2. Basic Fundamental <ul><li>Mission: Give to Our Custumer best service end to end which is implementation from Customer Oriented as Fast Reaction Unit </li></ul><ul><li>Vission: Promote Companies services solutions and improve costumer satisfaction. </li></ul>
  3. 3. Manage Service Fundamental <ul><li>Asset Management </li></ul><ul><li>Man Power / Resource </li></ul><ul><li>Intools / Equipment / Spare Part </li></ul><ul><li>Money Operational / Budget </li></ul><ul><li>Time Line / Schedule Plan </li></ul>
  4. 4. Manage Service Fundamental <ul><li>Asset Management : We can know and organize our asset such as how much stock / Company equipment which is used by costumer (has been Accepted and PAC signed) </li></ul><ul><li>Man Power : as our motto for keep KPI and SLA, man power is very important for give fast service reaction </li></ul>
  5. 5. Manage Service Fundamental <ul><li>Intools / Spare Parts / Equipment : for support our Man Power resource, MSD also support with intools / spare part / equipment telecommunicaton / CME </li></ul><ul><li>Cost / budget Operational : for know how much what we need for support maximum with minimum budget. </li></ul><ul><li>Time line: Time line is very important for make schedule plan maintenance for know our equipment condition. </li></ul>
  6. 6. Manage Service Fundamental Quick Response Asset Management Man Power Equipment Operational Cost Time Line
  7. 7. Manage Service Position
  8. 8. Manage Service with Customer <ul><li>Give to Our Custumer best service end to end with management which is implementation from Customer Oriented as Fast Reaction Unit </li></ul><ul><li>Promote Companies services solutions and improve costumer satisfaction. </li></ul>MSD Customer PO
  9. 9. Manage Service with Project Network Roll Out <ul><li>Manage Service will join together to keep Project Implementation Runs for long term start from site which is : </li></ul><ul><li>25% of Scope of Works for site which is already state “On Air Status”. </li></ul><ul><li>50% of Scope of works for site which is already acceptance but not yet Final acceptance. </li></ul><ul><li>100% of Scope of works for site which is already received Final Acceptance </li></ul>MSD Project NRO PO
  10. 10. Regional Manage Service
  11. 11. Refference <ul><li>Mr. Sivapalan, General Manager Operation and Maintenance PT. Huawei Tech Investment. </li></ul><ul><li>Mr. Putranto Edi Widjaja, Operation and Maintenance Manager PT. Natrindo Telepon Seluler East Java. </li></ul><ul><li>Mr. Hartono Subirto, Operation and Maintenance Manager PT. Huawei Tech Investment. </li></ul><ul><li>Base on experience at Manage Service for Huawei – NTS TK Project as Field Operation Engineer (Field Maintenance) Cluster Sidoarjo, Pasuruan and Surabaya (1 Years). </li></ul><ul><li>Base on experience at Huawei – NTS Project Implementation Network Roll Out Turn Key for 1.5 Years as </li></ul><ul><li>1. Project Engineer Roll Out Cluster Tuban & Bojonegoro </li></ul><ul><li>2. Project Engineer Acceptance Leader East Java </li></ul><ul><li>3. Project Engineer for SITAC </li></ul><ul><li>Base on experience at Huawei Supply Chain Management Department (July 2010 – Present) </li></ul>

×