The document contains an agenda for the IBM Service Management for Healthcare conference taking place from March 3-6 at the MGM Grand in Las Vegas. The agenda includes keynote sessions, breakout sessions on various healthcare IT and asset management topics, and demonstrations of IBM solutions such as Maximo, Endpoint Manager, and Identity Access Management. Breakout sessions will cover case studies from healthcare organizations discussing their experiences with solutions like Maximo, Configuration Manager, and Service Control.

1. IBM Service Management
for Healthcare
General Information
Sunday, March 3rd
6:00 p.m. – 8:30 p.m. Pulse Solution Expo Welcome Reception
Monday, March 4th
8:00 a.m. – 9:30 a.m. Opening General Session – Turn Opportunities into Outcomes
1
0:00 a.m. – 1:00 a.m.
1 Stream Keynotes
11:15 a.m. – 12:15 p.m. Stream Keynotes
1
2:00 p.m. – 6:00 p.m. Solution Expo Open
2:00 p.m. – 6:00 p.m. Breakout Sessions
6:00 p.m. – 7:00 p.m. Birds of a Feather Sessions
7:00 p.m. – 0:00 p.m.
1 Pulse Palooza with Carrie Underwood
Tuesday, March 5th
8:00 a.m. – 9:30 a.m. General Session – Best Practices “In Action”
1
0:00 a.m. – 12:15 p.m. Breakout Sessions
1
2:00 p.m. – 7:00 p.m Solution Expo Open
2:00 p.m. – 6:00 p.m. Breakout Sessions
6:00 p.m. – 7:00 p.m. Birds of a Feather Sessions
Wednesday, March 6 th
9:00 a.m. – 0:30 a.m.
1 General Session – The Innovation Roadmap
11:00 a.m. – 2:00 p.m.
1 Breakout Sessions
1
2:00 p.m. – 4:00 p.m. Solution Expo Open
2:00 p.m. – 4:30 p.m. Breakout Sessions
Healthcare Demonstrations
Maximo Mobile This station will feature experts on all of the Maximo Mobile applications. Learn about the recent
enhancements to the Maximo Mobile Suite and how they can benefit your organization. Demonstrations
of all of the Maximo Mobile products will be available, including Work Management, Inventory
Management, and Asset Management.
Smarter Buildings IBM’s Smarter Buildings demonstration focuses on IBM Tririga Energy Optimization. The solution
provides key analytics through a consolidated, role-based view of data in two key areas — energy
and facilities management — helping building owners, operators and managers increase building
management effectiveness and energy efficiency, with lower operating costs.
IBM Intelligent Operations IBM Solutions for Smarter Cities demonstration will show how these solutions can help improve city
Center for Smarter Cities operations and incident response, reduce crime and traffic congestion, increase worker productivity and
reduce water consumption.
Identity and Access The widespread adoption of cloud and mobile computing demands safe user access in these
Management Solutions environments. IBM’s next generation Identity and Access Management solutions strengthen access
control and protect data and applications against internal and external threats, while delivering enhanced
Identity and Role management for improved security and compliance.
March 3 – 6
Industry Roadmaps MGM Grand – Las Vegas, Nevada

2. IBM Service Management
for Healthcare
User Groups, Birds of a Feather, Expo Theater, Breakout Sessions
Time Session ID Session Title
Monday, March 4th
2:00 p.m. – 3:00 p.m. BEM-1772 Carolina HealthCare System’s Journey from Tivoli Configuration Manager/Tivoli
Provisioning Manager to the IBM Endpoint Manager Suite
3:30 p.m. – 4:30 p.m. OMA-1360 Lowering the Cost of Healthcare from the Inside Out: Asset and Service Management
Perspectives from Three Major Providers
3:30 p.m. – 4:30 p.m. CSM-1199 The IT Service Management Transformation at WellPoint – Come See What’s New
This Year!
5:00 p.m. – 6:00 p.m. AOZ-1065 Trinity Health’s Experience with the PARMGEN Configuration Method in an
OMEGAMON XE 4.2 to 5.1 Upgrade
5:00 p.m. – 6:00 p.m. OMA-1426 Leveraging Maximo to Optimize the Convergence of IT and Clinical Engineering at the
University of Missouri
5:00 p.m. – 6:00 p.m. CSM-2218 Managing End Users and Social Collaboration in IT Service Management
Tuesday, March 5 th
1
0:00 a.m. – 1:00 a.m.
1 RSM-2158 Data Protection and Recovery in Increasingly Complex Healthcare Environments
1
0:00 a.m. – 1:00 a.m.
1 SSB-1111 How Thiess Services Listens to Customer Assets to Improve Service and Cut Costs
in Healthcare
1
0:00 a.m. – 1:00 a.m.
1 CSM-1131 SmartCloud Control Desk Improves Service at St. Vincent’s Health Australia
11:15 a.m. – 12:15 p.m. AOZ-1773 CVS Caremark’s OMEGAMON Mashup
11:15 a.m. – 12:15 p.m. CSM-1859 WellPoint’s Journey to Platform Standardization and Automated Provisioning
1
2:30 p.m. – 1:30 p.m. ICS-1751 How Grifols is Using Maximo to Go Paperless Without a Mobile Enterprise Platform
5:00 p.m. – 6:00 p.m. RSM-1615 Backup Consolidation at UZA University Hospital
6:00 p.m. – 7:00 p.m. AOZ-1257 Customer Panel (Trinity Health, CVS) Discusses Value in OMEGAMON v 5.1
Wednesday, March 6th
1
2:30 p.m. – 1:30 p.m. IBP-1727 How Svimservice Increases the Efficiency of Healthcare Organizations with Maximo
1
2:30 p.m. – 1:30 p.m. OPM-1848 UPMC Service Excellence Through Innovative Integration - Monitoring
and Visualizations
3:30 p.m. – 4:30 p.m. AOZ-1786 Reducing the Impact of Unplanned Outages with Business Continuity and Resiliency
Services in a Non-Profit Organization
Please Note: This roadmap is accurate at the time of publication, but is subject to change.
Please check the conference website for the current agenda:
ibm.com/software/tivoli/pulse/agenda.html
March 3 – 6
Industry Roadmaps MGM Grand – Las Vegas, Nevada