1. Art: Services
Art Education: Revisiting mission, vision and values
Architecture: Framework
Architecture Education: Business Process Improvement and re-engineering
Art: Service Delivery Tools
Art Education: Application Performance Management (APM)
Architecture: Business Service Management (BSM) Framework
Architecture Education: Service Operation Processes
Sales Development
Nurture Relationships
Build Value
Handle Objections
Create Urgency
Close the Deal
Collaboration
Coordination