Building empathy in cities. Presentation at Design for America Summit 2019.

1. THE EMPATHY CHALLENGE
@abhinemani
Image/Map Credit: Stamen Design

2. Image Credit: John Stossel

3. “So there I was: In San Francisco — one of the
greatest and most prosperous cities in our
country — watching a man on his knees,
struggling to hear through bullet proof glass,
trying to access nutrition assistance from our
Federal government.
-Jake Solomon

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EMPATHY

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LOOK. LISTEN. LEARN.

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LOOK. LISTEN. LEARN.

8. “Smart” bike lockers in Santa Cruz

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SHOW, DON’T TELL

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LOOK. LISTEN. LEARN.

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WORKSHOPS POSTED ON OPEN DATA

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IMMIGRATION WORKSHOP VISUALIZATION

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BECOME SOMEONE’S HERO.

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LOOK. LISTEN. LEARN.

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GET ON THE OTHER SIDE OF THE
COUNTER.

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SO… HOW CAN SMALL TEAMS SHAPE
THE WAY WE DESIGN AND ENGAGE
COMMUNITIES IN THE CIVIC SECTOR?

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LOOK. LISTEN. LEARN.
TEACH.

25. “We have a scarcity of empathy
but an abundance of capacity.
@abhinemani

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TURN YOUR SMALL TEAM INTO A
BIG NETWORK.

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GOOD DESIGN COMES DOWN TO
GOOD PEOPLE.