2. Introduction
A grievance is said to b arise when an employee feel that
something has happened or is happening to him –that he
thinks is unfair, unjust, or inequitable.
A grievance, thus, is a complaint that has been put in
writing and made formal.
3. Definitions
By “Dale Yoder” A written complaint filed by an
employee claiming unfair treatment.
By “Keith Davis” Any real or imagined feeling of
personal injustice which employee has
concerning his employment relationship.
By “Flippo” A grievance is usually more formal in
character than a complaint. It can be valid or
ridiculous and must grow out of something
connected with company operations or policy.
4. Features
1. A grievance refers to any form of discontent or
dissatisfaction with any aspect of an
organization.
2. The dissatisfaction must arise out of
employment and not due to personal and
family problem. The reasons for such a feeling
may be valid or invalid, legitimate or irrational,
justifiable or ridiculous.
3. The discontent may be voiced or unvoiced.
4. it may refer to perceived non-fulfillment of
5. Forms of Grievances
Factual: A Factual grievance arises when
legitimate needs of employees remain
unfulfilled.
Imaginary: When an employee’s
dissatisfaction is not because of any valid
reason but because of a wrong
perception, wrong attitude, or wrong
information he has.
Disguised: An employee may have
dissatisfaction for the reasons that are
unknown to himself.
7. Effects
On production include:
1. low quality of production
2. low quantity of production and
productivity.
3. increase in wastage of material,
breakage of machinery.
4. increase in cost of production per
unit.
8. On the employees:
1. Increase in the rate of turnover
and absenteeism.
2. Reduce the level of commitment,
sincerity, and punctuality.
3. Reduce the level of employee
morale.
9. On the managers:
1. Strains the superior-subordinate
relations.
2. Increases the degree of
supervision, control and follow up.
3. Increases in indiscipline cases.
4. Increase In unrest and thereby
machinery to maintain industrial piece.
10. Need for a grievance
procedure
Advantages of having grievance handling
procedure
the management can know the employees
feelings and opinions about the company’s
policies and practices.
It keeps a check on supervisors attitude and
behavior towards their subordinates.
The morale of the employees will be high
with the existence of proper grievance
handling procedure.
11. Discovery of Grievances
Observation
Grievance procedure
Gripe boxes
Open door policy
Exit interview
Opinion surveys
12. Essential Prerequisites of grievance
procedure
Conformity with statutory provisions
Unambiguity
Simplicity
Promptness
Training
Follow up
13. Steps in the grievance procedure
Identify grievances
Define correctly
Collect data
Analyse and solve
Prompt redressal
Implement and follow up
14. How to present a grievance?
o Be confident
o Throw the burden of proof on the
management
o Stick to the point
o Settle the grievance at the first step
o Take a positive position
o Disagree with dignity
o Be prompt
16. Guidelines for handling
grievances
Treat each case as important and get
the grievance in writing.
Talk to the employee directly.
Enourage him to speak truth. Give him
a patient hearing.
Discuss in a private place.
Handle each case within a timeframe.
Control the emotions. Your remarks
and behaviour.
