An ombudsman acts as an impartial intermediary between an organization and external stakeholders, handling complaints and identifying systemic issues. India has various ombudsmen for sectors like banking, insurance, and electricity. At the national level, the role of ombudsman is fulfilled by the Lokpal or Lokayukta offices. While a national Lokpal bill has been proposed, most states have established Lokayukta institutions to receive complaints against public officials and investigate maladministration. The structure and powers of Lokayuktas vary between states.