1. Resume
Akash Sharma
Mob. No.:+918447764614
EmailID:Akashmi92@gmail.com
CAREER OBJECTIVE:
To succeed in an environment of growth and excellence and earn a job which provides me satisfaction, self-
development and help me to achieve organizational goal.
BRIEF OVERVIEW:
Around 1 year 1 month of experience with Ericsson Global India Ltd., Noida as Engineer for First Level Assurance,
in Customer Service Management, Operations Management, and Team Management. Worked for projects for
Global Telecom players such as LGI (Europe), Ziggo (Europe) and taking care of Value Added Services (SMS,
MMS), Intelligent Networks (Charging, Billing and Provisioning), Packet Core Network (EPG), and Core network
(MSC, HLR, FNR and MGW).
ACADEMIC QUALIFICATION:
Examination College/School University/Board Year of
Passing
Percentage
B.TECH.(ECE) H.R.I.T, Ghaziabad U.P.T.U. 2014 64.5%
XII D.D.P.S, Ghaziabad C.B.S.E 2010 62%
X Ingraham English
School, Ghaziabad
C.B.S.E. 2008 68%
PROFESSIONAL EXPERIENCE:
A) Name of Company : ERICSSON INDIA GLOBAL SERVICES PVT. LTD.
JOB Role : Engineer - 1st Level Assurance(11th December 2014 to present)
Project: Liberty Global Inc. (LGI)
Role: Engineer 1st Level Assurance (December 2015 to Present)
Description of Work:
Monitoring, Reporting and Flashing updates on all critical and major incidents to internal and external
stakeholders of Ericsson.
Generation of Trouble Tickets and Major Incident Notifications (MIN) in case any node was not functioning
properly in specified Service Level Agreement (SLA); and also escalating the issues to the troubleshooting team
or customer in case of critical issues in the network.
Maintaining bridges between internal and external stake holders for communicating and updating status as well
as resolution of critical and major incidents.
Assurance of maintenance of all records of health checks, Hand-Over sheets, Key Performance Indicator Report
to ensure proper functioning of each node.
Understanding the Network Architecture and requirement of different domains of network like VAS, IN, PCN and
CORE.
Manage MW activities on the networks in real-time.
B) Name of Company : TBSS ,Noida
JOB Role : Technical support Executive(14 Aug 2014 to 10 December)

2. Technical Skill Set:
Domain : Intelligent Network, Value Added Services.
Language : Basic knowledge of Linux.
ACADEMIC PROJECT WORK:
Final year project on RF ENERGY HARVESTING
INTERNSHIP:
Industrial Training:- Completed Industrial Training on THERMAL POWER PLANT in RELIANCE
ENERGY TOWER Noida in 2013.
STRENGTHS:
Good communication, organizational and interpersonal skill.
Quick learner and open to new challenges.
Comprehensive problem solving abilities.
Able to work independently as well as in team.
ACHIEVEMENTS & EXTRA CURRICULAR ACTIVITY:
VOLUNTEER at the technical fest TECHVAGANZA
Taken part in various college Activities and sports.
HOBBIES AND INTEREST:
Playing Cricket
Social Networking.
Spending time with friends.
PERSONAL INFORMATION:
Date of Birth :- 27th August 1992
Mother’s Name :- Mrs. Veena Sharma
Father’s Name :- Mr. Raj Kumar Sharma
Address : - H.no 129 Old Arya Nagar, Near Chaudhary Mode, Ghaziabad.
Date :
Place : Ghaziabad