Airan Romero
6 SlideShares 11 Followers
Personal Information
Organization / Workplace
Monterrey Area, Mexico Mexico
Occupation
Service Manager
Industry
Technology / Software / Internet
Website
www.openservice.mx
About
I have focused my work career towards the IT services industry with heavy emphasis on the technical aspect. I have had the chance to work in environments with large operation volume (Call centres of 200+ members) and with small specialized service desk teams. Also, I have experience working with teams distributed in several places around the world. I’m proficient in gathering data and developing and deploying solutions based on the analysis to accommodate an organisation’s needs. I prefer to work with small and highly specialized teams as well as taking projects off the ground until estabilization. ITIL V3 Foundations, OSA and SOA certified. Specialties: Service Management, Service D...
Contact Details
Tags
itil service desk service management itsm capital humano modelos de negocio outsourcing tercerización subcontratación mejora best practices valor value success continual improvement csi mejora contínua metrics management ti service concept lifecycle
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Presentations

(6)
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Service management

11 years ago • 371 Views

5 pecados de un Service Desk (y como redimirse)

9 years ago • 1080 Views

Hablemos de métricas v2.1

8 years ago • 501 Views

5 elementos de un service desk exitoso

8 years ago • 1964 Views

Mitos y realidades del Outsourcing

8 years ago • 512 Views

Potencializando un Service Desk a través del Capital Humano

8 years ago • 216 Views

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How to Hack Your Way to New Customers #GHT15

Matthew Barby • 8 years ago
Personal Information
Organization / Workplace
Monterrey Area, Mexico Mexico
Occupation
Service Manager
Industry
Technology / Software / Internet
Website
www.openservice.mx
About
I have focused my work career towards the IT services industry with heavy emphasis on the technical aspect. I have had the chance to work in environments with large operation volume (Call centres of 200+ members) and with small specialized service desk teams. Also, I have experience working with teams distributed in several places around the world. I’m proficient in gathering data and developing and deploying solutions based on the analysis to accommodate an organisation’s needs. I prefer to work with small and highly specialized teams as well as taking projects off the ground until estabilization. ITIL V3 Foundations, OSA and SOA certified. Specialties: Service Management, Service D...
Tags
itil service desk service management itsm capital humano modelos de negocio outsourcing tercerización subcontratación mejora best practices valor value success continual improvement csi mejora contínua metrics management ti service concept lifecycle
See more