1. What is business process modelling?
Business process modelling is a means of
representing the steps, participants and decision logic
in business processes.
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2. What is process mapping?
Process mapping is a technique of
diagrammatical modelling.
The diagram represents a series of
processes and how they are related.
Process mapping provides a representation
of who does what and in what order.
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3. Why and when is process mapping
used?
Process mapping helps to clarify the steps
involved in a particular process.
It is used for:
• understanding the current processes
• clarifying responsibilities
• identifying process inefficiencies
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• designing new procedures
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• training
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4. Draw and label the swim lanes
Employee
Supervisor
Administration
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The swim lanes represent the area of involvement of each 1.1 xyz
participant who has a role in the processes being mapped.
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The participant may be an individual, a team, a department
or an organisation. 1.1 xyz
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5. Add in the process flows
1.1 Fill out 1.2 Submit
Employee expense form expense form
Supervisor
Administration
Starting at top left with the start symbol. 1.1 xyz
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Draw processes along the swim lane, and use arrows to
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represent the sequence.
Each process is given a number, and starts with a verb. 1.1 xyz
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6. Business process 1 – Process expense claim
1.1 Fill out 1.2 Submit
expense expense 1.4.1 notification 1.8.1 notification
form form to employee to employee
Employee m m No
1.3 Receive 1.4 1.5 Submit
expense Expenses authorised
form Yes expense
m Valid? form m
m
Supervisor
1.6 Receive 1.8 Make
expense form payment
m 1.1 xyz
sol 1.1 xyz
1.7 Log
Administration expense form
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sol
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M = manual Sol = facilitated by solution 6