1. CREDIT POLICY FOR FOOD SERVICE DEPARTMENT
MISSION:
1. Our mainly mission is to avoid bad debt and to accelerate cash flow.
2. Selling to all secured customers (Low risky) and customers that will increase our market
share.
3. Selling to high risky customers but with guarantee tools or approve from the president.
4. Make a good relationship with the customer and that will only lead to increase the efficiency
of receivable.
5. Make a good relationship with the sales team as they our hand in the market and because
we are one team.
6. We are working to increase the company profit in a secured way.
7. We will provide flexible mechanisms in some cases (fresh items, big customer and secured
customers).
GOALS:
1. Achieve arkam kyasya shdeda 
ORGANIZATIONAL RESPONSIBILITIES:
1. Legal department has the ultimate responsibilities for approving the credit application for the
new customers.
2. The credit manager establish the limits according to the guarantee tools and putting in
consideration (point 6 in our mission) if there is a conflict between our department and sales
department the situation referred to the president.
3. When the sales team failed in collection, the credit department has the authority to handle
the collection.
4. We will provide flexible mechanisms in some cases as we are working to increase our
organization profit.
CREDIT EVALUATION:
1. The department reviews the larger limits in a periodic basis
2. All limits are subject to be reviewed
3. Customer orders to the credit department if the account is over its limit or 15 days past due.
COLLECTIONS:
1. SOA send to customer at the begging of each month to now there due amounts.
2. At the first five days mail sends to the customers who have overdue amounts.
3. The sales representative asks to collect the payments.
4. After five days past due we start direct communications with the customer through calls.
5. After 15 days past due the unpaid due accounts will be blocked.

2. 6. After two month past due a collection letter send to the customer and star legal action.
TERMS OF PAYMENT:
1. Terms have been established as net 30 Days. Any exceptions must be based on competitive
practices with established procedures.
RECEIVABLE MAINTENANCE AND SERVICE:
1. The credit department handle all deductions
2.We are dedicated to behaving in moral and legal manner.