Slides of the talk on the future of "Location Based Customer Satisfaction Management" for the Techhub event "the future of … location based services".
Event details: http://www.techhub.com/events/the-future-of-location-based-tech/
8. the present
•
•
Cloud-based SaaS
Online Reputation
Management
The customer feedback
from all relevant services
in one interface
•
Sentiment- and topic
analysis of texts
•
realtime alerts on new
feedback and influential
customers (who are at
the POS)
9.
10.
11.
12.
13. the future
•
iBeacons to trigger
customer interaction
at the POS
•
Wearables to detect
influential customers
at the POS
•
Predictive Analytics to
enrich the customers
experience