BEVERLY HILLS, Mich.--(BUSINESS WIRE)--May 20, 2005--"Crucial Confrontations," the New York Times, B...

1. New York Times Bestseller 'Crucial Confrontations' Comes
to Life in First Detroit-Area Business Seminar, June 20-21;
Vital Skills International Presents Newest Methods to
Improve Employee Performance
BEVERLY HILLS, Mich.--(BUSINESS WIRE)--May 20, 2005--"Crucial Confrontations," the New York
Times, Business Week and Wall Street Journal bestseller, is shaking up corporate office suites and
changing how employee performance gaps are addressed. On June 20-21, Vital Skills International of
Rochester Hills, Mich., will present the book's step-by-step process for enhancing accountability,
improving performance and ensuring execution in a seminar at the Birmingham Conference Center,
31301 Evergreen Road, Beverly Hills.
"Missed deadlines, broken promises, accountability issues, unacceptable quality, questionable
productivity and infighting are problems faced by nearly every company," explained Daniel L.
Brunet, managing director of Vital Skills International. "'Crucial Confrontations' training is the way
to achieve greater results for confronting poor employee performance, increasing initiative and
keeping employees motivated. Our research-based training can help organizations realize employee
performance improvements of 20-50 percent."
"Crucial Confrontations" training combines classroom time with more than 100 original video
segments and examples of business and/or healthcare situations managed both poorly and well.
Course lecture periods are active and engaging, with frequent role-plays, intense class participation,
personal reflection, planning and commitment.
"In two days," Brunet said, "chronic problems are identified. Skills are acquired to help companies
achieve personal and organizational success."
In addition to the public seminar, there is a two-day facilitator certification training session on June
22-23 at the same location. In-house company training is available as are programs for executive
retreats, company or association meetings, and culture change initiatives.
Seating is limited. To register, call 248-650-6290 or email dbrunet@vitalskillsintl.com. Cost for the
public seminar is $895. Trainer certification is $1,800.
Vital Skills International, LC, of Rochester Hills, Mich., is a leading provider of "Crucial
Confrontations" training. Founded by Doug Finton and Dan Brunet, the firm is a principal associate
of Vital Smarts LC, a world leader in leadership training and improving organizational results.
Crucial Conversations(R), the company's flagship product series (including a New York Times best-
selling book of the same title), delivers a set of influence tools that vitalize companies, strengthen
teams, improve communities, and enrich relationships. To learn more about Vital Skills
International, visit www.vitalskillsintl.com.