A Quick Guide to Communication Tools in the Workplace
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At their essence, email, phone calls, and messaging share the same function: connecting you with others. Figuring out which tool to use can be a hassle. Rather than defaulting to the tool within arms reach, take a trip through this flowchart to find the best one for the job at hand.
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A Quick Guide to Communication Tools in the Workplace
- 1. Is it urgent?Trying to reach a group? Built For • Detailed conversation when both people are available to talk Not Built For • Ad-hoc communications • Quick alerts • Large groups Loved by • Sales • Executive teams Yes No At their essence, email, phone calls, and messaging share the same function: connecting you with others. Figuring out which tool to use can be a hassle. Rather than defaulting to the tool within arms reach, take a trip through this flowchart to find the best one for the job at hand. The RIght tool for the Job Phone Call Is it during work hours? Can it be handled quickly? Are they at their desk or on the move? On the move Built For • Long, detailed communications • Non-urgent, after-hour communications Not Built For • Collaboration • Urgent ad-hoc messages • Large groups Loved by • Government • Finance • Education Email InformationalDiscussion At their desk Is the content informational or does it require discussion? Built For • Urgent or quick, communications • Groups • Quick alerts Not Built For • Long, detailed communications Loved by • Field service • Construction • Retail • Healthcare Messaging Yes No Yes No Yes No This flow chart was created by Zinc, a secure messaging app for teams. For more information, visit: www.zinc.it