And that's about to change! (Service Design Drinks Berlin May 2024)
Kiosk wireframe
1. Angela and her husband are at the mall, tired from shopping
and ready to grab a bite to eat. Angela, a vegetarian, wants
something healthy, but her husband John, wants something
meaty delicious. Rather than split up, wait in line, and pay
separately, they approach the Dining Dash order kiosk and
decide to order quickly together. They touch the kiosk to
start browsing. They decide to browse the different food
types and settle on looking at American food first. John sees
Nugget Maker, one of his favorites. He decided to look at the
menu. He pulls up the Nugget Maker menu and looks at a
few options. Surprisingly, Angela thinks Menu Item #2 looks
pretty yummy and after reading the Nutritional facts, she
decides that she wants to try it. She adds it to the order and
John decides to have Menu Item #1. They quickly finish their
transaction, paying with their visa card. After grabbing their
receipt, they head over to Nugget Maker, bypassing the line
and grabbing their food at the pick up counter.
3. Main Menu > Sushi Express
Items in Order: 0
Order Total: $0.00
Complete Order
California Roll
$5.99
Crab, avocado and rice
Nutrition facts
Add
Avocado Roll
$4.99
Avocado, carrot and rice
Nutrition facts
Add
Shrimp Roll Plate
$7.99
Shrimp, avocado, carrot and rice
Nutrition facts
Add
Combo Plate
$10.99
Choose any 3 rolls
Nutrition facts
Add
4. Main Menu > Sushi Express
Items in Order: 0
Order Total: $0.00
Complete Order
Combo Plate
$10.99
Nutrition facts
Add
Choose any three rolls below (sorry, no substitutions or custom orders)
Crab Roll
Shrimp Roll
Avocado Roll
Rainbow Roll
Happy Roll
Roe Roll
5. Main Menu > Sushi Express
Items in Order: 0
Order Total: $0.00
Complete Order
Combo Plate
$10.99
Nutrition facts
Add
Choose any three rolls below (sorry, no substitutions or custom orders)
Crab Roll
Shrimp Roll
Avocado Roll
Rainbow Roll
Happy Roll
Roe Roll
Order
Happy Roll
Crab, Shrimp, Avocado, Carrot, Spicy
Sauce and Rice
X
Nutritional Facts:
Calories: 350
Fat: 25 grams
Protein: 20 grams
Sugar: 5 grams
6. Main Menu > Sushi Express
Items in Order: 0
Order Total: $0.00
Complete Order
Combo Plate
$10.99
Nutrition facts
Add
Choose any three rolls below (sorry, no substitutions or custom orders)
Crab Roll
Shrimp Roll
Avocado Roll
Rainbow Roll
Happy Roll
Roe Roll
15. Nugget Maker > Customize Item
FPO Image
Menu Item #1
$4.99
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Customize your item (uncheck items you don’t want):
Nutritional info
Add to Order
Items in Order: 2
Order Total: $9.98
Complete Order
User clicks order
Confirmation
screen appears,
shows what item
includes. This
could include
both toppings and
sides
User selects and
hits Add to Order
Pickles
Onions
Lettuce
Special Sauce
Green stuff
Red stuff
Blue stuff
Yellow stuff
More stuff 1
More stuff 2
More stuff 3
More stuff 4
X
X
X
16. Browse > American Food > Nugget Maker
FPO Image
FPO Image
Menu Item #1
$4.99
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Nutritional info
Nutritional info
Menu Item #2
$4.99
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FPO Image
FPO Image
Menu Item #3
$4.99
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Nutritional info
Nutritional info
Menu Item #4
$4.99
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Order
Order
Order
Order
Items in Order: 2
Order Total: $9.98
Complete Order
17. Browse > American Food > Nugget Maker
FPO Image
FPO Image
Menu Item #1
$4.99
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Nutritional info
Nutritional info
Menu Item #2
$4.99
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FPO Image
FPO Image
Menu Item #3
$4.99
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Nutritional info
Nutritional info
Menu Item #4
$4.99
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Order
Order
Order
Order
Items in Order: 2
Order Total: $9.98
Complete Order
User clicks
order
Confirmation
screen
appears
18. Browse > American Food > Nugget Maker
FPO Image
FPO Image
Menu Item #1
$4.99
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Nutritional info
Nutritional info
Menu Item #2
$4.99
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FPO Image
FPO Image
Menu Item #3
$4.99
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Nutritional info
Nutritional info
Menu Item #4
$4.99
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Order
Order
Order
Order
Items in Order: 2
Order Total: $9.98
Complete Order
Menu Option #2
Nutritional Facts
X
Ingredients:
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dolore magna aliqua.
Calories
Fat
Protein
Sugar
19. Complete Your Order
Nugget Maker > Menu Item #1 1
Items in Order: 2
Order Total: $9.98
Item Quantity Price
$4.99
Nugget Maker > Menu Item #2 1 $4.99
Quantity
$9.98
Total Due:
Complete and Pay
X
X
Cancel Order
20. Complete Order > Pay Now
Items in Order: 2
Order Total: $9.98
Quantity
$9.98
Total Due:
Cancel Order
Swipe card now using card reader, at right of kiosk.
Receipt will print below card reader.
Your order number will be printed on receipt.
Show receipt to Nugget Maker clerk when order number is called.
21. Complete Order > Pay Now
Items in Order: 2
Order Total: $9.98
Quantity
$9.98
Total Due:
Processing Credit Card
FPO Progress Bar
22. Finished!
Items in Order: 2
Order Total: $9.98
Quantity
NM12345
Order Number:
Your order is complete!
Receipt will print below card reader.
Your order number will be printed on receipt.
Show receipt to Nugget Maker clerk when order number is called.