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Amazon
Leadership
Principles
Ein kleiner Blick hinter die Kulissen
Hire and Develop the Best
Die besten Mitarbeiter einstellen und weiterentwickeln
Frage: Hatten Sie schon mal schwierige
Entscheidungen treffen müssen?
- Was für ein Fall konkret?
- Was war meine Aufgabe dabei?
- Welche Optionen standen zur Verfügung?
- Welche Option habe ich gewählt und warum?
- Welche Resultate hat es gebracht?
- Was habe ich dabei gelernt?
Principle: Have Backbone, Disagree &
Commit - Uneinigkeit klar
kommunizieren und dennoch
gemeinsame Entscheidungen
unterstützen
To-Do Liste mit Aufgaben
für die nächsten 3 Monate
L E A R N & B E C U R I O S : N E U G I R I E G B L E I B E N & S T E T I G N E U E S
L E R N E N
Stand & Deliver
D I V E D E E P - D I N G E N A U F D E N G R U N D G E H E N
1924
Medienkonsum
R E A L L I F E
TVC FRAMED TVC
Awareness
Product
Consideration
Purchase
Budget OwnerDecision-maker
What is Black Hat Coffee?
Awareness
Which coffee/espresso
beans do I want?
Consideration
Which Black Hat beans are
right for me?
Purchase
Upsell/Cross-sell Black Hat
Coffee customers for coffee
glasses
Loyalty
Reach & Frequency,
Viewability, 3rd Party
Brand Studies
Page Views
Purchase & Return
on Spend
Sales, CPP
Full Funnel Marketing Approach for Black Hat Coffee
Stage
Success Metrics
Goal
Tactics
• VideoAds
• Driving traffic to
Amazon Stores
• Sponsored Ads
• Sponsored Brands
• ASIN Retargeting
• Product DisplayAds
• DisplayAds targeted to
those browsed and
purchased a Black Hat
Coffee beans in last 90
days
• FireTV
• FireTablet
• IMDb Sponsorships
• Link OutCampaigns
YOUR TITLE HERE
Cover the basics
T O D O :
Always On
Search
- Brand Store
- Sponsored Products
- Sponsored Brands
Always On
Remarketing
- Promoted Products
- Brand Halo Page Views
- Similarities Page Views
Pixel on the
Website
- - Generating Custom
Shopper Profiles
- Lookalike Audiences
- Retargeting
Amazon Devices
A C H I E V E M E N T O F F U L L F U N N E L G O A L S
Fire-Tablet Fire-TV Amazon-DSP
Fire Tablet
Bring branding & consideration to the wake screen on the tablet of your
audience
• Unique Storytelling Formats on Wake Screen
• FireTablet is part of Amazon eco system
• 100% Share ofVoice Placements are possible
• 16 X stronger CTR as in comparable Display advertising
Fire TV
Bring branding to the biggest screen in the house
• Unique Advertising Formats
• Strong Purchase Behavior Audience
• 1 Party Data forTargeting
• Pixel Integration is possible
Amazon DSP
Let your target audience convince programmatically with the Amazon DSP
£
• Programmatically engage audiences
based on exclusive, real-time 1P data
• Target audiences on and off Amazon— across sites, apps and
devices
• Use dynamic CPM pricing across comprehensive + unique supply
• Rely on brand safeguards
and cost transparency
• Gain audience insights + performance analytics to optimize
campaign performance
Amazon DSP
Campaing Landingpages
• Use templated pages to
showcase your products with a
pre-defined layout.
• Fully customized Campaign
Landing Pages
• Use standard components to
build a unique landing page for
your campaign objectives.
Templated Tailored Custom
New Touchpoints
TargetedSampling
In-Store Activations
Video in Search
Samples delivered to the right Amazon shoppers as part of holistic campaigns
• Precision Targeting based on first-party Amazon data ensures that samples are reaching a brand’s primary audience
• Keeps brand top of mind after sample is receiving by re-engaging recipients
• Robust measurement inkling 3rd party studies measuring trial, satisfaction, and intent to purchase, and Amazon metrics
sales and New to brand
• Locale: US, DE
Create effective in-person experiences leveraging Amazon’s offline touchpoints
• Placements in Amazon Books and Amazon popup to help shoppers discover and experience products offline
• Locale: US, CA, UK, DE, FR, IT, ES, JP
Immersive, relevant, easy and controlled video ads on Amazon search results
• Videos that describe your products in your brand voice
• Engage customers shopping in your category at the point of sale
• Use existing product feature videos and pay on a cost-per-view basis
• Brand safe placements in the Amazon Shopping app
• Locale: US (Beta)
Innovation
Amazon Targeting
A C H I E V E M E N T O F F U L L F U N N E L G O A L S
Advertiser Audiences Lookalike AudiencesAmazon 1P Audiences
Behavioral DemographicContextual
 In-Market
 Lifestyle
Segments based on
historical search, browsing
and purchase history
Segments based on the
detail page a consumer
is actively viewing
 Product category
Segments to reach a
specific audience type
 Age/ Gender
 Location
 Income level
 Time of day
 Browser
Advertiser Audiences=
Calculated
from…
 Customer List
 DMP Integration
 Retargeting Pixel
 ASIN Retargeting
 1P Data
 Advertiser
Audiences
(List, DMP, Pixel)
Custom segments
created uniquely for
an advertiser
M O R E O N C O N T E X T U A L T A R G E T I N G
Contextual: based on the ASIN on
the page
Behavioral: based on who your are and your
browsing history
M O R E O N C O N T E X T U A L T A R G E T I N G
Where is the contextual
inventory?Homepage ThankYou Page
Search Detail Read All Reviews
Deliver Results
Leader richten ihr Augenmerk auf die wichtigsten Einflussfaktoren
für ihren Geschäftsbereich und liefern Ergebnisse in der richtigen
Qualität und unter Einhaltung aller Fristen ab. Auch wenn sie
Rückschläge hinnehmen müssen, stellen sie sich der
Herausforderung und geben niemals auf.

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Amazon Leadership Principles Explained

  • 2. Hire and Develop the Best Die besten Mitarbeiter einstellen und weiterentwickeln
  • 3. Frage: Hatten Sie schon mal schwierige Entscheidungen treffen müssen? - Was für ein Fall konkret? - Was war meine Aufgabe dabei? - Welche Optionen standen zur Verfügung? - Welche Option habe ich gewählt und warum? - Welche Resultate hat es gebracht? - Was habe ich dabei gelernt? Principle: Have Backbone, Disagree & Commit - Uneinigkeit klar kommunizieren und dennoch gemeinsame Entscheidungen unterstützen
  • 4. To-Do Liste mit Aufgaben für die nächsten 3 Monate L E A R N & B E C U R I O S : N E U G I R I E G B L E I B E N & S T E T I G N E U E S L E R N E N
  • 5. Stand & Deliver D I V E D E E P - D I N G E N A U F D E N G R U N D G E H E N
  • 7. Medienkonsum R E A L L I F E TVC FRAMED TVC Awareness Product Consideration Purchase Budget OwnerDecision-maker
  • 8.
  • 9. What is Black Hat Coffee? Awareness Which coffee/espresso beans do I want? Consideration Which Black Hat beans are right for me? Purchase Upsell/Cross-sell Black Hat Coffee customers for coffee glasses Loyalty Reach & Frequency, Viewability, 3rd Party Brand Studies Page Views Purchase & Return on Spend Sales, CPP Full Funnel Marketing Approach for Black Hat Coffee Stage Success Metrics Goal Tactics • VideoAds • Driving traffic to Amazon Stores • Sponsored Ads • Sponsored Brands • ASIN Retargeting • Product DisplayAds • DisplayAds targeted to those browsed and purchased a Black Hat Coffee beans in last 90 days • FireTV • FireTablet • IMDb Sponsorships • Link OutCampaigns
  • 10. YOUR TITLE HERE Cover the basics T O D O : Always On Search - Brand Store - Sponsored Products - Sponsored Brands Always On Remarketing - Promoted Products - Brand Halo Page Views - Similarities Page Views Pixel on the Website - - Generating Custom Shopper Profiles - Lookalike Audiences - Retargeting
  • 11. Amazon Devices A C H I E V E M E N T O F F U L L F U N N E L G O A L S Fire-Tablet Fire-TV Amazon-DSP
  • 12. Fire Tablet Bring branding & consideration to the wake screen on the tablet of your audience • Unique Storytelling Formats on Wake Screen • FireTablet is part of Amazon eco system • 100% Share ofVoice Placements are possible • 16 X stronger CTR as in comparable Display advertising
  • 13. Fire TV Bring branding to the biggest screen in the house • Unique Advertising Formats • Strong Purchase Behavior Audience • 1 Party Data forTargeting • Pixel Integration is possible
  • 14. Amazon DSP Let your target audience convince programmatically with the Amazon DSP £ • Programmatically engage audiences based on exclusive, real-time 1P data • Target audiences on and off Amazon— across sites, apps and devices • Use dynamic CPM pricing across comprehensive + unique supply • Rely on brand safeguards and cost transparency • Gain audience insights + performance analytics to optimize campaign performance
  • 15. Amazon DSP Campaing Landingpages • Use templated pages to showcase your products with a pre-defined layout. • Fully customized Campaign Landing Pages • Use standard components to build a unique landing page for your campaign objectives. Templated Tailored Custom
  • 16. New Touchpoints TargetedSampling In-Store Activations Video in Search Samples delivered to the right Amazon shoppers as part of holistic campaigns • Precision Targeting based on first-party Amazon data ensures that samples are reaching a brand’s primary audience • Keeps brand top of mind after sample is receiving by re-engaging recipients • Robust measurement inkling 3rd party studies measuring trial, satisfaction, and intent to purchase, and Amazon metrics sales and New to brand • Locale: US, DE Create effective in-person experiences leveraging Amazon’s offline touchpoints • Placements in Amazon Books and Amazon popup to help shoppers discover and experience products offline • Locale: US, CA, UK, DE, FR, IT, ES, JP Immersive, relevant, easy and controlled video ads on Amazon search results • Videos that describe your products in your brand voice • Engage customers shopping in your category at the point of sale • Use existing product feature videos and pay on a cost-per-view basis • Brand safe placements in the Amazon Shopping app • Locale: US (Beta) Innovation
  • 17. Amazon Targeting A C H I E V E M E N T O F F U L L F U N N E L G O A L S Advertiser Audiences Lookalike AudiencesAmazon 1P Audiences Behavioral DemographicContextual  In-Market  Lifestyle Segments based on historical search, browsing and purchase history Segments based on the detail page a consumer is actively viewing  Product category Segments to reach a specific audience type  Age/ Gender  Location  Income level  Time of day  Browser Advertiser Audiences= Calculated from…  Customer List  DMP Integration  Retargeting Pixel  ASIN Retargeting  1P Data  Advertiser Audiences (List, DMP, Pixel) Custom segments created uniquely for an advertiser
  • 18. M O R E O N C O N T E X T U A L T A R G E T I N G Contextual: based on the ASIN on the page Behavioral: based on who your are and your browsing history
  • 19. M O R E O N C O N T E X T U A L T A R G E T I N G Where is the contextual inventory?Homepage ThankYou Page Search Detail Read All Reviews
  • 20. Deliver Results Leader richten ihr Augenmerk auf die wichtigsten Einflussfaktoren für ihren Geschäftsbereich und liefern Ergebnisse in der richtigen Qualität und unter Einhaltung aller Fristen ab. Auch wenn sie Rückschläge hinnehmen müssen, stellen sie sich der Herausforderung und geben niemals auf.

Editor's Notes

  1. Meiner Meinung nach gibt es nicht viele Optionen, wie man hinter die Kulissen von Amazon schauen kann Eine Option wäre zum Beispiel die Versuchung Amazon zu hacken und falls es klappt, landet man wahrscheinlich im Gefängnis Eine weitere Option ist es sich bei Amazon zu bewerben und dort ein Job bekommen. Ich wählte die zweite Option, über die ich euch heute erzählen werde Anhand meiner gemachten Erfahrung, zeige ich euch, wie die Amazon Leadership Principles in den Alltag des Konzerns integriert sind Let‘s go!
  2. Im Jahr 2017 arbeitete ich bei einer großen Mediaagentur in Frankfurt und verantwortete dort ein Team im Bereich Social Advertising Nach Jahren Agenturtätigkeit wollte ich den Blick Winkel auf Advertisng wechseln und habe mich entschieden auf die Vermarkter Seite zu gehen Die Option die ich gesehen habe ist es zwischen Facebook oder zu Amazon zu gehen und da ich seit Jahren sehr intensiv mit Facebook gearbeitet habe, habe ich mich für Amazon entschieden Der Bewerbungsprozess hat begonnen (Click ) Zunächst hatte ich einen Call mit HR, dann hatte ich einen Call mit meinem Manager, dann hatte ich wieder einen Call mit HR, dann müsste ich eine schriftliche strategische Aufgabe auf Englisch machen Dann wurde ich zu einem Onsite Interview nach München eingeladen, bei dem ich mit 5 unterschiedlichen Ansprechpartnern 5 Studen lang ein Bewerbungsprozess hatte, der aus Fragen, wie diesen bestand (Click)
  3. Was ist mein Ziel? Wie kann ich dieses Ziel erreichen? Was muss ich tun? Wie optimiere ich?
  4. Endlich! Endlich habe ich ein spanendes Angebot bekommen und sagte zu. Mein Job bei Amazon im FMCG Team begann (Click) Der Job begann mit einer To Do Liste für die nächsten 3 Monate unterschiedliche Aufgaben hatte Es standen z.B. folgende Aufgaben auf der Liste 1. Verantwortliche der Abteilungen kennnenlernen 2. Die Tools kennenlernen 3. Die Reportings und Auswertungsmöglichkeiten kennenlernen 4. Shadowing Termine mit Kollegen vereinbaren, bei denen es darum geht zu schauen, wie die Kollegen arbeiten 5. Account Pläne für die eigenen Kunden zu schreiben > Es sind strategische Dokumente, bei denen es darum geht den Stand, die Potenziale des Kunden und Maßnahmen für die Weiterentwicklung abzuleiten 6 Und zum Schluss den Termin STAND & DELIVER zu machen, bei dem man dem Kunden eine Präsentation machen muss Nur anstelle des Kunden als Teilnehmer es die Manager der unterschiedlichen Abteilungen waren, die mich mit kritischen Fragen durchlöcherten und die Produktkenntnisse genau prüften Falls man den Termin erfolgreich gemeistert hat, kommt man weiter – Falls nicht ist man weg Ganz nach dem Prinzip Learn & be Curios Auf den Termin Stand & Deliver möchte ich mit euch im Detail eingehen
  5. Dive Deep: Dingen auf den Grund gehen Stand & Deliver anhand der Marke Black Hat Coffee Mein Stand & Deliver fiel auf den Tag nach der Weihnachtsfeier Da ich nicht mitgehen konnte auf Grund der Vorbereitung, habe ich eine Flasche Champagne gekauft, die Flasche kalt gestellt und am Anfang des Termins auf den Tisch gestellt Je früher wir fertig werden, um so schneller wir anfangen können kalten Champagne zu trinken
  6. Wer weißt was das hier ist? Und wer weißt im welchem Jahr es eingeführt weurde? Es ist erstaunlich, dass sehr viele Unternehmen und Agenturen in dieser Logik denken und die eigenen Maßnahmen planen Denn der Funnel Ansatz geht davon, dass der Zielgruppe linear denkt
  7. - Die Familie sitzt im Wohnzimmer und schaut Fernsehen Sobald ein Werbespot kommt, schaut sich die Familie den Spot an und wird sensibilisiert In der realen Welt sieht es wie folgt aus Das Paar Rechts schaut liest bei Spiegel ein Artikel und bekommt eine schöne Video Ad ausgespielt Das Mädchen in der Mitte schaut sich wie Influencer auf Youtube die Produkte testen Das Paar Links kauft gerade bei Amazon irgend etwas Dabei ist er der Geld Bringer & Sie trifft die Entschediungen Und alexa hört dabei mit Es enstehen gleichzeitg viele Touchpoints mit unterschiedlichen Produkten innerhalb aus Targeting sich einer Adresse
  8. Aus der Sicht des Werbenden, also den Adsvertiser sind die Mlglichkeiten der Zielgruppe mit einem anderen Produkt in Kontakt zukommen, mit einem digitalen Regal zu vergleichen Und die amazon Plattform ist genau so ein Ort, an dem die Produkte in der direkten Kokurrenz zu einander stehen Daher soll das Ziel sein die Warnehmung des Kunden nur für die eigene Produkte zu wecken
  9. - Anstatt in einem klassischen Funnel zu denken, hat Amazon neues datengesteuertes Framework für die Planung von Medieninvestitionen entwicklet: Audience Planning Tool, das sowohl programmaitsche aber auch Sponsored Ads und weitere Touch Points in sich integriert Awareness: Kunden, die in der Zielgruppe sind aber noch nicht interagieren Consideration: Zielgruppe, die zwar inder Kategorie ist, jeodoch mit der Marke nicht interagiert und nicht kauft Purchase: Zielgruppe, die sich zwar die Marke anschaut, den noch nicht kauft Loyalität: Kunden, die die Marke kaufen und sich für Subscribe & Save aber auch weitere Produkte interessieren.
  10. Zunächst gilt es darum die Basics zu meistern und die sogenannten Low Hangig Fruits mitzunehmen Always On Search mit allen Sponsored Ads Möglichkeiten und dem Brand Store Always On Remarketing: Der beworbenen Produkten, der weiteren Page Views, die durch die bewerbene Produkte entstanden sind, sowie der ähnlichen ASINS Pixel auf der Website: Generierung der neuen Zielgruuppen Profile, Bildung der Lookalike Zielgruppen, sowie Retargeting
  11. Da ihr eine Fortgeschrittene Zielgruppe seit und die Basics bereits erfolgrech meistert, gehe ich mit euch auf die Amazon Devices ein Wir schauen mit euch die Möglichkeiten des Fire Tablets, des Fire TVs aber auch der Amazon DSP
  12. > ca 2 Mio Geräte in DE Bis zu 1Mio Unique Impressions am Tag (da meistens mehrere Personen vor dem Fernseher sitzen, erreichen wir mehr Menschen) Menschen entscheiden sich für Werbung 15 € um keine Werbung zusehen Ads können Länger auf dem Tablet bleiben, wenn keine Internetverbindung da ist Wird drauf gepusht Sogar die Katze kann mit dem Tablet interagieren VCR: ca. 50 % CTR: 1% Male /Frau ziemlich ausgeglichen 35-64: 73% HHI 50 k: 63%
  13. VCR: 40-60% CTR: 0,1 – 0,3% Male: 74% Age: 35-54: 54% HHI 100k: 46% Family: 44% Hohe Technik Affinität
  14. Programmatischer Ausspielung der Ads durch die eingene DSP basiernd auf 1 Party Data Eine Brand Safety Umgehbung, da sogar Amazon innerhalb der eigenen DSP die Daten ausspielt Es gibt 2 Möglichkeiten die Kampagne über DSP zu buchen: über eine Agentur oder direct über Amazon im Managed Service, Dabei ist die Buchung an ein Mindestbuchungsvolumen gekoppelt CPMs ca 5-6€ für sehr spezifisches Durchnittliche 1,8€ Konkurrenzfähig VCR: 70 % CTR: 1,68% CPV: 0,02€
  15. Falls ihr Produkte auf Amazon verkauft solltet ihr auch eure DSP Kampagne auf amazon verlinken Bei Planung einer Kampagne empfehlt es sich die unterschiedlichen Landingpage Angebeote in Anspruch zu nehmen, die man sich auf Anfrage erstellen kann. Die Erstellung der Landingpages ist für euch kostenlos, allerdings an Mediainvest gebunden: Es geht bei 50. los und bis zu 300 k bei einer Custom
  16. Zudem ist es wichtig sich gedanken über die neue Touch Points, 1. Targeted Samping, bei dem es darum geht an die definierte Zielgruppe die Test Produkte zu versenden 2. Pop Up Stores, um ein Erlebniss Platz für die eigenen Produkte zu schaffen, 3. Video In search Ads, die noch als Beta in US laufen Sowohl DSP, Fire Tablet & Fire TV, als auch die neuen Touch Points sind großartige Möglichkeiten, um die gesuchten Unternehmensziele mit Amazon umsetzten zu können
  17. In-market targeting allows an advertiser to reach customers that are likely to take action or make a purchase because their behavior shows signals that they are actively shopping for a product based on their recent browsing history within in the last 30 days. For example, customers who are “In-market for HDTVs” have, in the past 30 days, browsed on detail pages within the HDTV product category. In-Market segments are established at the product category (Electronics), and sub-category (Laptops) levels for many categories and at brand level (Google Chromebooks) for some products. Lifestyle targeting leverages Amazon first-party data from up to 365 days of habitual search, browsing and purchase behaviors that are used to signal specific interests such as favored brands, products and sub-categories. For example… Remarketing allows an advertiser to continue engaging with existing customers. Leveraging a remarketing pixel, advertisers can remarket to people who may have viewed their website or filled out a form. To build remarketing segments, advertisers must agree to place a remarketing pixel on their site. Amazon will capture data generated by the remarketing pixel to target campaigns for the advertiser. Remarketing segments are only available to the advertisers for which they were constructed. Remarketing is beneficial for non-endemic advertisers and smaller advertisers whose products are not sold on Amazon or whose category is still growing on Amazon. We like to start off on the right foot by gaining pre-campaign insights. We do this by placing an Audience Pixel on your site. Without it, we cannot create remarketing or audience lookalike segments. As added value, we’ll share knowledge in a report that will help us to identify your brand’s ideal audiences. **We WILL NOT share your information with anyone other than you, per our Terms and Conditions, all information gathered from this pixel is used solely to better target your campaigns, and will not be distributed outside of this relationship.**   In a way, we pre-optimize. The process: Starts by placing an Amazon pixel on your website. Compare those audiences’ shopping patterns at Amazon to produce an Audience Overlap Report. The report recommends Amazon In-Market, Lifestyle and Demographic segments that exhibit similar shopping patterns as your target audience. We then apply those recommended segments to your campaign to increase relevance and drive performance.   LOOKALIKE Audience Lookalike for an advertiser’s website audience Based on a Remarketing or a Conversion Pixel Minimum unique visitor count of 5K - The more visitors the better SLA is 25 days Audience Lookalike for an advertiser’s Amazon audience Based on a Bulleyes query (Fan Segment) The lookback window : 6 months or less - The shorter the better The bullseye which is used to define the customer list will have a minimum size of 5K. 9 business days to generate the model based segment + 15 business days to get the segment fully populated
  18. - Jetzt kennt ihr den Unterschied der Zielgruppen Ganz nach dem Prinzio von Amazon Deliver Results (Click) Auch ich habe geleifert und besrand die Stand & Deliver > Hier sieht man wie ich Champagne trinke Ich wünsche euch heute ganz viel Spaß und viele Business Relevanten relevanten Ansätze, Vielen Dank!