1. Tammy Healy &
Bill Plessinger
Corporate
Customer
Service

2. Corporations
Behaving Badly

4. They that stand high have many
blasts to shake them
William Shakespeare, Richard III

22. Service standards
and behavior must
change over time!

23. Aladdin

24. LITTLE MERMAID

25. LITTLE MERMAID

26. Pocohontas

30. Corporate cultures don't
allow for any leeway,
employee empowerment
or independent thought

31. My fear is being
this slow,
constipated,
bureaucratic
company that’s
happy with
success.

32. Companies fall
apart when their
model is so
successful that it
stifles thinking that
challenges it.
Mark
Parker
CEO,
Nike

35. What does
this mean
to us?

36. The
Corporate Level

37. The
Corporate Level
Image of a business: bigger is
not better

38. The
Corporate Level
Image of a business: bigger is
not better
Control vs. flexibility The bigger
you get, the less flexible you
become

39. The
Personal Level

45. Is it in the manual?

46. Out-of-the-
ordinary
situations pop
up all the
time!

48. Character

50. Character

57. The wisest thing
for us to do is to
stay focused on
customer service
Dan Cathy, CEO

59. What
business do
we need to be
in?

60. Customer
Service is
the new
marketing

61. Issues of the future

62. Issues of the future
Concealed Carry

63. Issues of the future
Concealed
Transgender Issues

64. Issues of the future
Conceal
Transge
Financial Transactions

65. Issues of the future
They are
probably not in
any manual!

66. Thoughts?
Comments?
Ideas?