SlideShare a Scribd company logo
1 of 13
Download to read offline
“The 7 Foundation Principles of
  Social Media Marketing” ©
    Ed Woods - Chief Science & Social Officer
         Suncoast Marketing Partners

    (727) 512-2165      ed@SuncoastMP.com

                     © 3/3/2010



   (a PDF Slide Presentation Press PageDown)


                Building Online Business Communities
Principle 1 – Have a Sound Purpose & Plan
            Social Media Marketing is
     a distinct & disciplined marketing channel
                The Company’s

           Vision                      Products




                           Alignment
          Mission                      Services
           Values                      LTV
            Goals                      myPOD
          Policies

   Outbound and Inbound Strategies

                  Building Online Business Communities
Principle 2 – Construct Relationships by Design




                 Building Online Business Communities
Principle 3 – Recognize Communication Styles
    • Opinion Leaders – generate information, create dialog

    • Communicators – update social status to converse

    • Critics – reply to posts, requests & get involved

    • Collectors – bookmark sites, use RSS feeds

    • Joiners –maintain profiles and visit social sites

    • Spectators – read, listen, watch but do not participate

    • Don’t Cares – not involved, don’t want to be

(*) Based on Forrester Research Social User Profile Ladder © updated Jan 2010




                            Building Online Business Communities
Principle 4 – Identify Communication Channels
        •   Facebook     •   email
        •   Twitter      •   blogs
        •   YouTube      •   SMS (texting)
        •   LinkedIn     •   online collaboration
        •   Plaxo            software (like WebEx)
        •   Meetup
        •   Classmates
        •   Yelp

        and all the plethora of channels

                  Building Online Business Communities
Principle 5 – Nurture Social Relationships
       (WOMn + WOW) x L+K+T = R ©
                      The Social Marketing Theorem


• WOM= Word of Mouth (BNI/RI)
• n = to the power by which it is done
• WOW = Word of Web
•   L = Like
•   K = Know
•   T = Trust
•   R = Referrals / Results / Revenue (Profit)
                   LKTR© = LoKaToR© = BNI VCP®
    www.ReferralInstitute.com, Tiffanie Kellogg, Tiffanie@ThreadArtFL.com


                             Building Online Business Communities
Principle 6 – 6 Step Engagement Strategy
1. Generate Awareness – Make a Noticeable Presence

2. Initiate Connections – Follow / Listen / Invite IiM©

3. Persuade Participation – Relevance / WII-FM

4. Create Dialog – Critics, Communicators and
                   Opinion Leaders

5. Steer Engagement – Through to your website

6. Maintain Trust - Loyal Customers
                          IiM© = InvitingIsMarketing.com


                    Building Online Business Communities
Principle 7 – Use a Customer Relationship
       Conversion System (CRCS)




                                            IMPAC
                                           Marketing
                                           Vortex ©



               Building Online Business Communities
The 7 Foundation Principles
1. Have a Sound Purpose and Plan

2. Construct Relationships by Design

3. Recognize Communication Styles

4. Identify Communication Channels

5. Nurture Social Relationships   (WOMn + WOW) x L+K+T = R ©


6. Operate With a 6 Step Engagement Strategy

7. Use a Customer Relationship Conversion System (CRCS)




                     Building Online Business Communities
Who is Suncoast Marketing Partners
 and what else are we known for?




            Building Online Business Communities
Thank you for watching our
Suncoast Marketing Presentation
      Bob Mutzl – Chief Marketing Officer (727) 550-0654
  Ed Woods - Chief Science & Technology Officer (727) 512-2165

                      www.SuncoastMP.com




                      Building Online Business Communities

More Related Content

Viewers also liked

Panorama del libro electrónico en Perú
Panorama del libro electrónico en PerúPanorama del libro electrónico en Perú
Panorama del libro electrónico en PerúFernando Marinas
 
E-commerce in de praktijk - Gastcollege Avans Hogeschool Minor Online Marketing
E-commerce in de praktijk - Gastcollege Avans Hogeschool Minor Online MarketingE-commerce in de praktijk - Gastcollege Avans Hogeschool Minor Online Marketing
E-commerce in de praktijk - Gastcollege Avans Hogeschool Minor Online MarketingRob de Bruijn
 
GSA Open Gov Plan
GSA Open Gov PlanGSA Open Gov Plan
GSA Open Gov PlanGovLoop
 
Jornadas educacion financiera 2012 cep
Jornadas educacion financiera 2012  cepJornadas educacion financiera 2012  cep
Jornadas educacion financiera 2012 cepMontse García Bonilla
 
Comunicaciones sincronica y asincronica
Comunicaciones sincronica y asincronicaComunicaciones sincronica y asincronica
Comunicaciones sincronica y asincronicaCristian Morales
 
Social Media Round Table Kick Off
Social Media Round Table Kick OffSocial Media Round Table Kick Off
Social Media Round Table Kick OffOlaf Nitz
 
Forgiveness.Philosophy, Psychology, and Application.Fitellyd
Forgiveness.Philosophy, Psychology, and Application.FitellydForgiveness.Philosophy, Psychology, and Application.Fitellyd
Forgiveness.Philosophy, Psychology, and Application.FitellydDevi Fitelly
 
Virtualidad y juventud
Virtualidad y juventudVirtualidad y juventud
Virtualidad y juventudjgiampaolo1
 
Presentacion stage entertainment españa alicante
Presentacion stage entertainment españa alicantePresentacion stage entertainment españa alicante
Presentacion stage entertainment españa alicantemdelgadostage
 
The Application of Grammar Inference to Software Language Engineering
The Application of Grammar Inference to Software Language EngineeringThe Application of Grammar Inference to Software Language Engineering
The Application of Grammar Inference to Software Language EngineeringFacultad de Informática UCM
 
Ais Optimizacion en la asignacion de carteras a agencias externas de cobranzas
Ais Optimizacion en la asignacion de carteras a agencias externas de cobranzasAis Optimizacion en la asignacion de carteras a agencias externas de cobranzas
Ais Optimizacion en la asignacion de carteras a agencias externas de cobranzasAIS
 
NetScout nGeniusONE overview
NetScout nGeniusONE overviewNetScout nGeniusONE overview
NetScout nGeniusONE overviewBAKOTECH
 
Congreso Educación Inicial
Congreso Educación InicialCongreso Educación Inicial
Congreso Educación InicialNorma Duran
 

Viewers also liked (16)

Panorama del libro electrónico en Perú
Panorama del libro electrónico en PerúPanorama del libro electrónico en Perú
Panorama del libro electrónico en Perú
 
Made in Lugo, Catálogo
Made in Lugo, CatálogoMade in Lugo, Catálogo
Made in Lugo, Catálogo
 
E-commerce in de praktijk - Gastcollege Avans Hogeschool Minor Online Marketing
E-commerce in de praktijk - Gastcollege Avans Hogeschool Minor Online MarketingE-commerce in de praktijk - Gastcollege Avans Hogeschool Minor Online Marketing
E-commerce in de praktijk - Gastcollege Avans Hogeschool Minor Online Marketing
 
GSA Open Gov Plan
GSA Open Gov PlanGSA Open Gov Plan
GSA Open Gov Plan
 
Tenis en silla de ruedas.
Tenis en silla de ruedas.Tenis en silla de ruedas.
Tenis en silla de ruedas.
 
Jornadas educacion financiera 2012 cep
Jornadas educacion financiera 2012  cepJornadas educacion financiera 2012  cep
Jornadas educacion financiera 2012 cep
 
Comunicaciones sincronica y asincronica
Comunicaciones sincronica y asincronicaComunicaciones sincronica y asincronica
Comunicaciones sincronica y asincronica
 
Social Media Round Table Kick Off
Social Media Round Table Kick OffSocial Media Round Table Kick Off
Social Media Round Table Kick Off
 
Forgiveness.Philosophy, Psychology, and Application.Fitellyd
Forgiveness.Philosophy, Psychology, and Application.FitellydForgiveness.Philosophy, Psychology, and Application.Fitellyd
Forgiveness.Philosophy, Psychology, and Application.Fitellyd
 
Virtualidad y juventud
Virtualidad y juventudVirtualidad y juventud
Virtualidad y juventud
 
Presentacion stage entertainment españa alicante
Presentacion stage entertainment españa alicantePresentacion stage entertainment españa alicante
Presentacion stage entertainment españa alicante
 
VISUAL magazine #11
VISUAL magazine  #11VISUAL magazine  #11
VISUAL magazine #11
 
The Application of Grammar Inference to Software Language Engineering
The Application of Grammar Inference to Software Language EngineeringThe Application of Grammar Inference to Software Language Engineering
The Application of Grammar Inference to Software Language Engineering
 
Ais Optimizacion en la asignacion de carteras a agencias externas de cobranzas
Ais Optimizacion en la asignacion de carteras a agencias externas de cobranzasAis Optimizacion en la asignacion de carteras a agencias externas de cobranzas
Ais Optimizacion en la asignacion de carteras a agencias externas de cobranzas
 
NetScout nGeniusONE overview
NetScout nGeniusONE overviewNetScout nGeniusONE overview
NetScout nGeniusONE overview
 
Congreso Educación Inicial
Congreso Educación InicialCongreso Educación Inicial
Congreso Educación Inicial
 

Recently uploaded

APRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfAPRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfRbc Rbcua
 
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCRashishs7044
 
Annual General Meeting Presentation Slides
Annual General Meeting Presentation SlidesAnnual General Meeting Presentation Slides
Annual General Meeting Presentation SlidesKeppelCorporation
 
Kenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith PereraKenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith Pereraictsugar
 
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCRashishs7044
 
International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...ssuserf63bd7
 
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfIntro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfpollardmorgan
 
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607dollysharma2066
 
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCRashishs7044
 
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...lizamodels9
 
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607dollysharma2066
 
Kenya’s Coconut Value Chain by Gatsby Africa
Kenya’s Coconut Value Chain by Gatsby AfricaKenya’s Coconut Value Chain by Gatsby Africa
Kenya’s Coconut Value Chain by Gatsby Africaictsugar
 
Ten Organizational Design Models to align structure and operations to busines...
Ten Organizational Design Models to align structure and operations to busines...Ten Organizational Design Models to align structure and operations to busines...
Ten Organizational Design Models to align structure and operations to busines...Seta Wicaksana
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMintel Group
 
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdfNewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdfKhaled Al Awadi
 
Organizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessOrganizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessSeta Wicaksana
 
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptxContemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptxMarkAnthonyAurellano
 
2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis Usage2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis UsageNeil Kimberley
 
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...lizamodels9
 
Innovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdfInnovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdfrichard876048
 

Recently uploaded (20)

APRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfAPRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdf
 
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
 
Annual General Meeting Presentation Slides
Annual General Meeting Presentation SlidesAnnual General Meeting Presentation Slides
Annual General Meeting Presentation Slides
 
Kenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith PereraKenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith Perera
 
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
 
International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...
 
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfIntro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
 
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
 
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
 
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
 
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
 
Kenya’s Coconut Value Chain by Gatsby Africa
Kenya’s Coconut Value Chain by Gatsby AfricaKenya’s Coconut Value Chain by Gatsby Africa
Kenya’s Coconut Value Chain by Gatsby Africa
 
Ten Organizational Design Models to align structure and operations to busines...
Ten Organizational Design Models to align structure and operations to busines...Ten Organizational Design Models to align structure and operations to busines...
Ten Organizational Design Models to align structure and operations to busines...
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 Edition
 
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdfNewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
 
Organizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessOrganizational Structure Running A Successful Business
Organizational Structure Running A Successful Business
 
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptxContemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
 
2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis Usage2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis Usage
 
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
 
Innovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdfInnovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdf
 

The Seven Foundation Principles Of Social Media Marketing (c)

  • 1. “The 7 Foundation Principles of Social Media Marketing” © Ed Woods - Chief Science & Social Officer Suncoast Marketing Partners (727) 512-2165 ed@SuncoastMP.com © 3/3/2010 (a PDF Slide Presentation Press PageDown) Building Online Business Communities
  • 2. Principle 1 – Have a Sound Purpose & Plan Social Media Marketing is a distinct & disciplined marketing channel The Company’s Vision Products Alignment Mission Services Values LTV Goals myPOD Policies Outbound and Inbound Strategies Building Online Business Communities
  • 3. Principle 2 – Construct Relationships by Design Building Online Business Communities
  • 4. Principle 3 – Recognize Communication Styles • Opinion Leaders – generate information, create dialog • Communicators – update social status to converse • Critics – reply to posts, requests & get involved • Collectors – bookmark sites, use RSS feeds • Joiners –maintain profiles and visit social sites • Spectators – read, listen, watch but do not participate • Don’t Cares – not involved, don’t want to be (*) Based on Forrester Research Social User Profile Ladder © updated Jan 2010 Building Online Business Communities
  • 5. Principle 4 – Identify Communication Channels • Facebook • email • Twitter • blogs • YouTube • SMS (texting) • LinkedIn • online collaboration • Plaxo software (like WebEx) • Meetup • Classmates • Yelp and all the plethora of channels Building Online Business Communities
  • 6. Principle 5 – Nurture Social Relationships (WOMn + WOW) x L+K+T = R © The Social Marketing Theorem • WOM= Word of Mouth (BNI/RI) • n = to the power by which it is done • WOW = Word of Web • L = Like • K = Know • T = Trust • R = Referrals / Results / Revenue (Profit) LKTR© = LoKaToR© = BNI VCP® www.ReferralInstitute.com, Tiffanie Kellogg, Tiffanie@ThreadArtFL.com Building Online Business Communities
  • 7. Principle 6 – 6 Step Engagement Strategy 1. Generate Awareness – Make a Noticeable Presence 2. Initiate Connections – Follow / Listen / Invite IiM© 3. Persuade Participation – Relevance / WII-FM 4. Create Dialog – Critics, Communicators and Opinion Leaders 5. Steer Engagement – Through to your website 6. Maintain Trust - Loyal Customers IiM© = InvitingIsMarketing.com Building Online Business Communities
  • 8. Principle 7 – Use a Customer Relationship Conversion System (CRCS) IMPAC Marketing Vortex © Building Online Business Communities
  • 9. The 7 Foundation Principles 1. Have a Sound Purpose and Plan 2. Construct Relationships by Design 3. Recognize Communication Styles 4. Identify Communication Channels 5. Nurture Social Relationships (WOMn + WOW) x L+K+T = R © 6. Operate With a 6 Step Engagement Strategy 7. Use a Customer Relationship Conversion System (CRCS) Building Online Business Communities
  • 10. Who is Suncoast Marketing Partners and what else are we known for? Building Online Business Communities
  • 11.
  • 12.
  • 13. Thank you for watching our Suncoast Marketing Presentation Bob Mutzl – Chief Marketing Officer (727) 550-0654 Ed Woods - Chief Science & Technology Officer (727) 512-2165 www.SuncoastMP.com Building Online Business Communities