Your Mobile Communication Strategy is critical to your hospital's success and your patients' care.

1. Your Mobile
Communication Strategy
is critical to your
hospital’s success and your patients’ care.

2. It starts with
smartphone
communication
for care teams inside the hospital.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3. Then it expands
outside the
hospital
to providers’ personal smartphones.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4. Ultimately, it integrates with
other technologies
for a truly collaborative care model.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5. Meet Sally.
Typically, Sally is an active 72-year-old who spends weekends
at the beach, playing with her dog, Buster.
But not today...
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6. Today, Sally is having difficulty breathing. She has chest pain, a severe
cough and fatigue.
Her daughter becomes concerned, and rushes her to the local
hospital’s Emergency Department.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7. Fortunately, the
hospital has a
Mobile
Communication
Strategy.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8. Healing Sally.
Follow along as Sally enters the ED, and see how caregivers collaborate to get
her well and back to the beach as soon as possible.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9. Registration
Registration Specialist completes
mini-registration and sends a text
to the Triage RN.
Can you come see
patient in Registration?
..............................................................................................................
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10. Triage
Triage RN brings Sally to Triage,
completes an evaluation and
sends a text to Charge RN.
Do you have a bed
available?
..............................................................................................................
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11. ..............................................................................................................
Charge RN responds with
a text to Triage RN and assigns
Sally to a Staff RN.
Room 2 is available.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12. Physiologic monitor
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Staff RN places EKG leads on Sally.
Critical alarms will be sent to Staff RN
smartphone as secondary notification.
..............................................................................................................

13. Staff RN
Staff RN meets Sally in Room 2
to complete a nursing assessment
and sends a text to ED MD.
Please come to Room 2.
...............................................................................................................
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14. ..............................................................................................................
ED MD responds with
a text to Staff RN.
Will be there in 5
minutes.

15. ..............................................................................................................
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Nurse call
Sally uses a pillow speaker
to call Staff RN and report
that she’s having pain.
Staff RN calls into Sally’s
room and says she’s on
her way.

16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..............................................................................................................
MD consult
ED MD enters Sally’s room and
completes a physical assesment.
He requests a respiratory treatment,
blood cultures and a chest X-ray.
He sends a text to Pulmonologist
for a consult.
Please call me about a
pulmonary consult.

17. Need chest X-ray in
Room 2.
..............................................................................................................
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Respiratory therapy
RN sends a text
to Radiological Technologist.

18. Labs
Staff RN reviews critical lab results
and sends a text to ED MD.
Need to discuss lab
results for patient in
Room 2.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..............................................................................................................

19. ICU consult
After full review, ED MD diagnoses
Sally with pneumonia, admits her to
ICU and sends a text to the ICU
Intensivist.
Need an ICU consult.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..............................................................................................................

20. Staff Nurse sends a text
to ICU nurse.
Need to schedule
hand-off for patient
from ED to ICU.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..............................................................................................................

21. Resting comfortably.
Sally is breathing easier now that she’s admitted to the hospital and receiving the
best possible treatment.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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