Vietnam Enterprise Business Chat Software Market, Forecast and Opportunities, 2027.pptx

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MARKET INTELLIGENCE . CONSULTING
www.techsciresearch.com
VIETNAM ENTERPRISE BUSINESS
CHAT SOFTWARE MARKET
FORECAST AND OPPORTUNITIES
2017 – 2027

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© TechSci Research
Table of Contents
S. No. Contents
1. Service Overview
2. Research Methodology
3. Executive Summary
4. Impact of COVID-19 on Vietnam Enterprise Business Chat Software Market
5. Voice of Customer
5.1. Brand Awareness
5.2. Benefits of Enterprise Business Chat Software
5.3. Factors Influencing Enterprise Business Chat Software Purchase Decision
5.4. Satisfaction Level
5.5. Key Challenges Faced
6. Vietnam Enterprise Business Chat Software Market Outlook
6.1. Market Size & Forecast
6.1.1. By Value
6.2. Market Share & Forecast
6.2.1. By Deployment Mode (On-Premises and Cloud)
6.2.2. By Operating System (Android and iOS)
6.2.3. By Device (PC and Mobile)
6.2.4.
By End User Industry (BFSI, Healthcare, IT and Telecommunication, Retail, Travel
and Hospitality)
6.2.5. By Organization Size (SME, Large Enterprises)
6.2.6. By Region (North Vietnam, Central Vietnam, South Vietnam)
6.2.7. By Company (2021)
6.3. Market Map
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Table of Contents
S. No. Contents
7. Vietnam On-Premises Enterprise Business Chat Software Market Outlook
7.1.1. By Value
7.2.1. By Operating System
7.2.2. By Device
7.2.3. By End User Industry
7.2.4. By Organization Size
8. Vietnam Cloud Enterprise Business Chat Software Market Outlook
8.1.1. By Value
8.2.1. By Operating System
8.2.2. By Device
8.2.3. By End User Industry
8.2.4. By Organization Size
9. Market Dynamics
10.1. Drivers
10.2. Challenges
10. Market Trends and Development
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Table of Contents
S. No. Contents
11. Policy and Regulatory Landscape
12. Vietnam Economic Profile
13. Company Profiles
14.1. Zoho Vietnam
14.2. Zendesk, Inc.
14.3. VNG Corporation
14.4. Chatwork Vietnam
14.5. Skype Technologies (Microsoft Vietnam)
14.6. Livechat Software SA
14.7. Atlassian, Inc.
14.8. Slack Technologies, LLC
14.9. Bitrix24
14.10. Flock FZ-LLC
14. Strategic Recommendations
15. About Us & Disclaimer
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Service Overview
Scope of Report: Enterprise Business Chat Software
Review Period
2017 – 2020
Base Year
2021
Estimated Year
2022
Forecast Period
2023 – 2027
Year Range
VIETNAM ENTERPRISE
BUSINESS CHAT SOFTWARE
MARKET
BY DEPLOYMENT MODE
• Cloud
• On-Premises
Enterprise business chat software is a business communication app used to connect with
employees. The enterprise business chat software can be used to view conversations, send
messages, and share data with one tab and one password.
Market Segmentation
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BY OPERATING SYSTEM
BY END USER INDUSTRY
• BFSI
• Healthcare
• IT and Telecommunication
• Retail
• Travel and Hospitality
BY DEVICE
• PC
• Mobile
BY ORGANIZATION SIZE
• SME
• Large Enterprises
BY REGION
• North Vietnam
• Central Vietnam
• South Vietnam
• Android
• iOS

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Research Methodology
 Identifying Key Opinion
Leaders
 Questionnaire Design
 In-depth Interviews
Data
Collection
Developing List
of Respondents
Formulating
Questionnaire
Market
Profiling
Data
Validation
Data
Analysis
In-depth secondary
research was
conducted to determine
overall market size,
segmental market size
and leading companies
in Vietnam Enterprise
Business Chat
Software Market.
In order to conduct
industry experts’
interviews, TechSci
formulated a
detailed discussion
guide.
List of top
companies and
industry
specialists was
developed.
TechSci conducted
interviews with
industry experts
and top companies
for data collection
and verification.
Data obtained as
a result of
primary and
secondary
research was
validated through
rigorous
triangulation.
The data was
scrutinized using MS-
Excel, statistical tools
and internal proprietary
database to obtain
qualitative and
quantitative insights
about Vietnam
Enterprise Business
Chat Software Market.
Data
Collection
Data Filter
& Analysis
Research &
Intelligence
Actionable
Insights
Business
Solution
Primary Research Desk Research Company Analysis
 Recent Developments
 Market Changing
Aspects/Dynamics
 Government Policies
 Conclusion
 Market Participants
 Key Strengths
 LinkedIn
 TechSci Internal
Database
 Factiva
 Hoovers
Paid Sources
 Company Websites
 Company Annual
Reports
 White Paper Study
 Financial Reports
 Investor
Presentations
 Regulatory Body
Secondary Research
Primary Research
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Baseline Methodology
Our dedicated team of industry experts has monitored and analyzed various aspects of the Vietnam Enterprise Business Chat
Software Market. The team has analyzed the outlook of various segments of this market, while considering the major influencing
factors such as growth in need to improve customer relationship management, increase in popularity of business chat, etc., and
projected a robust growth during the forecast period. The study includes market forecasting, which would enable our clients to
take better decisions while planning their strategy to achieve sustainability in the Vietnam Enterprise Business Chat Software
Market.
Methodology Followed for Calculation of Market Size:
Market Size by Value: Market size, in terms of value, for the year 2021 was calculated based on information collected through
exhaustive secondary research and primary surveys, with various key opinion leaders/stakeholders and industry experts.
The team interviewed more than 15 companies, 25 industry experts and other value chain stakeholders in the Vietnam
Enterprise Business Chat Software Market to obtain the overall market size during 2017-2021, which was validated by the
Delphi technique. Taking standard deviation into consideration, the market size was averaged out, to arrive at the market size
data for 2017-2021.

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Respondents were asked about the current and future market growth rates, as well as market shares by deployment mode, by
operating system, by end user industry, by device, by organization size, by region, and by company. Removing the outlier
responses, the geometric mean of growth estimates and provider wise revenue shares generated across various segments
were considered, to arrive at the final revenue shares. Revenue shares generated across various segments were further
triangulated from other stakeholders.
Methodology Followed for Calculation of Market Shares:
Market shares by deployment mode, by operating system, by end user industry, by device, by organization size, by region, and
by company were calculated based on the responses received through primary surveys with industry experts, in which the
respondents were asked about the market shares of the leading Enterprise Business Chat Software players. The final shares
were calculated by taking the geometric mean of the responses gathered from key opinion leaders after eliminating the
outliers. Moreover, respondents were asked about the leading companies operating in the Vietnam Enterprise Business Chat
Software Market.
Methodology Followed for Forecasting:
TechSci Research performed periodical checks on data collected through the surveys with logical checks and analyzed the
survey results.

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Data triangulation techniques were applied to fill the gaps and to present a more meaningful picture of the market. To forecast
the Vietnam Enterprise Business Chat Software Market, TechSci Research used various forecast techniques such as:
o Moving Average
o Time Series Analysis
o Regression Analysis
o Econometric and Judgmental Analysis
TechSci Research used its own forecast tool, which is based on the growth of various allied industries in respective regions.
TechSci Research also used the impact analysis during short, medium and long term period to estimate and analyze market
demand scenario.
Note: Sum of some shares may not be 100% due to round off till two decimal places.
Partial List of Companies
Interviewed
Zoho Vietnam, Zendesk, Inc., VNG Corporation, Chatwork Vietnam, Skype Technologies
(Microsoft Vietnam), Livechat Software SA, Atlassian, Inc., Slack Technologies, LLC,
Bitrix24, Flock FZ-LLC, among others.
Partial List of Secondary
Sources
Vietnam Software & IT services (VINASA), International Trade Administration, Company
Annual Reports, Press Releases, Industry Magazines, Industry Reports, Company Websites,
TechSci Research Proprietary Database & Knowledge Repository, etc.

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Industry Brief
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Vietnam Enterprise Business Chat Software Market is anticipated to grow with increasing penetration of AI and and increased data control by
customer- oriented applications.
According to TechSci report on, “Vietnam Enterprise Business Chat Software Market - Industry Size, Share, Trends, Competition, Opportunity and
Forecast, 2017-2027” Vietnam enterprise business chat software market valued at USD30.30 million in 2021 and is anticipated to grow with a CAGR of
20.57% during the forecast period, 2023-2027, to reach the market value of USD92.97 million by 2027F. Increasing adoption of technologically
advanced software and incorporation of artificial intelligence in communication systems and software are driving the growth of the Vietnam enterprise
business chat software market in the upcoming five years. The growing and expanding corporate sector in the country is further supporting the growth
of the Vietnam enterprise business chat software market in the next five years. The demand for enterprise business chat software is increasing due to
rising security concerns. To overcome the issues of data theft, secured connection request, and growing demand for safe data transmission, demand
for the enterprise business chat software is increasing and thus aiding the growth of the Vietnam enterprise business chat software market in the future
five years.
Growing investment in the industry and advancement of the technology is further substantiating the growth of the Vietnam enterprise business chat
software market in the forecast years through 2027. The government invites foreign direct investment from the countries like the United States,
European Union, Japan, etc., which play a vital role in the market growth. Moreover, the recent COVID-19 pandemic influenced the demand for
enterprise business chat software since the trend of work from home increased all over the country along with the worldwide adoption of the work from
home culture, which enhanced the growth of the Vietnam enterprise business chat software market in the forecast period.
The Vietnam enterprise business chat software market can be segmented into deployment mode, operating system, device, end user industry,
organization size, competitive landscape, and regional distribution. Based on operating system, the market is segmented into android and IOS. Android
operating systems are anticipated to hold the largest revenue shares of the market and dominate the market segment in the upcoming five years due to
increasing users of android systems. Affordability of the communication devices with android operating system also plays a vital role in influencing the
consumers to opt for the system and thus support the growth of the Vietnam enterprise business chat software market in the next five years.
Based on device, the market is segmented into PC and mobile. Mobile device segment is anticipated to hold the largest revenue shares of the market
and dominate the market segment in the forecast period due to increasing penetration of smart phones in the country. Growing number of market
players in the country is also influencing the growth of the market. PC or personal computer is also expected to register significant growth in the next
five years on the grounds of growing trend of work from home culture. Increasing use of the laptops, and growing dependency over secured
connections and thus the demand for end-to-end encryptions also facilitates the growth of the Vietnam enterprise business chat software market in the
next five years.
Based on end user industry, the market is segmented into BFSI, healthcare, IT and telecommunication, retail, travel and hospitality. Based on
organization size, the market is segmented into SME and large enterprises.
A partial list of major market players in the Vietnam enterprise business chat software market includes Zoho Vietnam, Zendesk, Inc., VNG Corporation,
Chatwork Vietnam, Skype Technologies (Microsoft Vietnam), Livechat Software SA, Atlassian, Inc., Slack Technologies, LLC, Bitrix24, Flock FZ-LLC
“The industrial expansion is highly dependent on the rapid adoption of the technological advancement in the products and services of the industry.
Growing presence of several IT companies and growing investment in the sector are majorly responsible for the growth of the Vietnam business chat
software market in the upcoming five years. Growing incidences of the data theft has driven the companies to opt for specially designed software that
can provide the real end to end encryption and save the data from any security breach,” said Mr. Karan Chechi, Research Director with TechSci
Research, a research based global management consulting firm.

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Sample Data - Snapshot
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2017 2018 2019 2020 2021 2022E 2023F 2024F 2025F 2026F 2027F
Vietnam Enterprise Business Chat Software Market Size, By Value (USD Million), 2017-2027F
CAGR 2017-2021
By Value: xx%
CAGR 2022E-2027F
By Value: xx%
2017 2018 2019 2020 2021 2022E 2023F 2024F 2025F 2026F 2027F
Android 40.00% 40.00% 40.00% 40.00% 40.00% 40.00% 40.00% 40.00% 40.00% 40.00% 40.00%
iOS 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00%
Vietnam On-Premises Enterprise Business Chat Software Market Share, By Operating System, By Value, 2017-2027F
2017 2018 2019 2020 2021 2022E 2023F 2024F 2025F 2026F 2027F
Mobile 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00%
PC 40.00% 40.00% 40.00% 40.00% 40.00% 40.00% 40.00% 40.00% 40.00% 40.00% 40.00%
Vietnam Cloud Enterprise Business Chat Software Market Share, By Device, By Value, 2017-2027F

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Report Ordering
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Report Name: VIETNAM ENTERPRISE BUSINESS CHAT SOFTWARE MARKET
FORECAST AND OPPORTUNITIES
2017 – 2027
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About Us & Disclaimer
TechSci Research is a global market research and consulting company with offices in the US, UK and India. TechSci Research provides market research reports in
number of areas to organizations. The company uses innovative business models that focus on improving productivity, while ensuring creation of high-quality
analyses of both industry-specific and macroeconomic variables on a state-by-state basis to produce a unique ‘bottom-up’ model of a country, regional and global
company activity and industry trends, the result is a uniquely rich evaluation of the opportunities available in the market.
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accurate or complete. TechSci Research has taken due care and caution in compilation of data as this has been obtained from various sources including which it
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for any errors or omissions or for the results obtained from the use of such information and especially states that it has no financial liability whatsoever to the
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Vietnam Enterprise Business Chat Software Market, Forecast and Opportunities, 2027.pptx

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