2. 2
OUR COMPANY HISTORY
29 Years Dedicated to the Auto Industry
1993
LAUNCH
2012
NEW LOCATION
2015
FL EXPANSION
2020
NOW
DGA relocates to Bonita
Springs, FL with a huge
15,000 sq ft facility seating
165 agent seats
DGA continues to seek out the
most skilled and motived new
hires building off another
expansion in 2019
DGA’s Owner Karen
Winterling started Dealer’s
Greatest Assets to assist local
dealers with a relatable,
consistent and effective
Service Follow-Up solution
DGA opens an office in Ellicott
City, MD with 40 seats
focusing on creating a positive
work environment to change
the way people look at call
centers
3. 3
CLIENT TESTIMONIAL
“DGA SETS THE BAR WITH STANDARDS IN
ANSWERING CLIENTS’ REQUESTS, ENSURING
THEY ARE HANDLED THE DAY OF THEIR
ARRIVAL TO THE DEALERSHIP. EVERY BIT OF
THE PROCESS IS HANDLED WITH EASE AND
COURTEOUSNESS FROM START TO FINISH. WE
RECOMMEND DGA WITHOUT HESITATION FOR
ANY OF YOUR
DEALERSHIP NEEDS. THANK YOU, DGA, FOR
BEING PART OF OUR DEALERSHIP FAMILY!.”
Roger Pittman, COO
Tri-State Luxury Collection
Tri-State Luxury Collection
Mercedes-Benz of Brooklyn
Mercedes-Benz of Caldwell
Jaguar Land Rover of Southampton
Jaguar Land Rover of Huntington
Jaguar Land Rover of Glen Cove
BMW of South Albany
Audi of Albany
Audi Queens
Northway Toyota
Lexus of Edison
Lexus of Bridgewater
4. 4
STRATEGIC
PARTNERSHIPS
INDUSTRY RECOGNITION
PHILANTHROPIC CULTURE
DGA PRIDE
#1 RANKED CALL CENTER
IN SW FLORIDA BY INDEED
BEST OUTSOURCED
AUTOMOTIVE
BDC SOLUTION
5. 5
SERVICES
Cloud-Based contact center solutions
designed for automotive Sales and
Service departments. DGA’s
customizable BDC solutions create a
profit center for your dealership.
Since 1993
Declined Services, Recall
Notifications, Service
Reminders, Special Order
Parts, No-Shows, Lost Souls,
1st Time Customers
Prospecting
Campaigns
Follow-Up with your
customers 24 hours after
Service and boost survey
response rate
Customer
Follow-Up
Appointment Scheduling,
Department Overflow, Service
Clinic Support
Live Reservation
Center
SERVICE DEPARTMENT SOLUTIONS
Customized to Your Dealers Needs
Monday-Sunday (All North American Time Zones)
2 Hours Before Open
2 Hours After Close
6. 6
LIVE RESERVATION CENTER
Inbound Sales & Service
80-90% Email capture rate
Above 99% ASF
75% average scheduling ratio
Custom toolbar for dealer policies
Recall Policies
Pricing Menu
Transportation Options
Directions
Monthly or Quarterly Specials
Smile through the phone
Trained on your brand and customer base
Dealer specific upselling
Calls answered in 2-5 rings
Consulting to develop capacities
Confirming your customer info
Phone Number
Email Address
Vehicle Mileage
Preferred Advisor
Text Message
7. 7
OUTBOUND PROSPECTING CAMPAIGNS
Bring MORE Business to Your Service Department
HOW?
Custom Scripts developed with our
Clients to increase contact and
appointment scheduling rate
Cloning your Caller ID, Zero Progressive
Dialing or Robo-Calls. No AI based
communication.
WHAT?
Prepaid Maintenance
Recall Notifications
Special Order Parts
Declined Services
Lost Souls (haven’t been to dealer in
12+ months)
Maintenance Due Reminders
All communication channels: phone, text
and email.
8. 8
Every call is recorded and
available to you on DGA’s
online portal
Record
100% Calls Recorded
Agents offering their best
sales pitch to increase your
dealers survey response rate
Explain
Survey Explanation
75% or higher score on
customers who received a
follow-up or the dealer pays
nothing.
Guarantee
75% or higher
DGA will dedicate agents on
your account to provide
continuity
Agents
Permanent Agents
Clone your dealer's caller ID
so your customers believe the
call is coming from the dealer
Call ID
Caller ID Cloning
2 rounds of phone calls,
emails, and texts within 72
hours.
6 Impressions
2 Rounds of Attempts
CSI FOLLOW-UP
24-Hour Follow-Up
10. 10
SERVICES
Cloud-Based contact center solutions
designed for automotive Sales and
Service departments. DGA’s
customizable BDC solutions create a
profit center for your dealership.
Since 1993
Positive Equity, Lease
Renewal,
Sale Clinics, Custom
Campaigns
Prospecting
Campaigns
Rapid Response, Dealer
Custom Sales Cycle, Internet
Lead Overflow
Internet Lead
Response
Appointment Scheduling,
Department Overflow
Inbound
Phone-Ups
SALES DEPARTMENT SOLUTIONS
Customized to Your Dealers Needs
Monday- Sunday
2 Hours Before Open
2 Hours After Close
11. 11
Internet Lead Rapid Response
Sales Internet Leads
Custom Sales Cycle
Schedule Appointment Include
First Vehicle & Second Vehicle of Preference
Necessary Features
Customer Specific Trade Hook
Dealer Specific Value Prop
Call Notes to Assist The Close
7-Days Sales Cycle
14-Days Sales Cycle
30-Day Sales Cycle
60-Day Sales Cycle
90-Day Sales Cycle
CRM to campaign within seconds
Trained on your brand and customer base
45% Interaction Rate
60% Appointment Conversion Rate
70% Show Rate
Working in your CRM
Appointments today, tomorrow, or
ASAP
Confirming your customer info
Phone Number
Email Address
Vehicle Preference
Trade-In
Text Message Opt-In
12. 12
Every call is recorded and
available to you on DGA’s
online portal
Record
100% Calls Recorded
Agents build value into your
dealer to ensure customers
don’t look elsewhere
Value
Value Proposition
Login online to hear calls, view
dealer summaries, and
monitor advisor deep dives
Reports
Online Reporting Platform
DGA will assign 8-12
permanent agents on your
account to provide continuity
Agents
Permanent Agents
Clone your dealer's caller ID
so your customers believe the
call is coming from the dealer
Call ID
Caller ID Cloning
DGA makes attempts to reach
your customer when they are
most likely to answer
5+ Calls
Custom Sales Cycle
Internet Lead Scheduling
Customized Lead Cycle
13. 13
Inbound Phone Ups
Incoming Sales Leads
80/20 service factor
70% appointment conversion
Internal TO process
Each appointment includes
Confirm customer details
Vehicle of preference
Secondary vehicle of preference
Features of interest
Trade hook
Appointment today, tonight, or
tomorrow
14. 14
OUTBOUND PROSPECTING CAMPAIGNS
Bring MORE Business to Your Sales Department
HOW?
Custom Scripts developed with our
Clients to increase contact and
appointment scheduling rate
Cloning your Caller ID, Zero Progressive
Dialing or Robo-Calls. No AI text or email.
WHAT?
Positive Equity
Lease Renewal
Warranty Campaigns
Sales Clinics
Dealer Custom Campaigns
All communication channels: phone, text
and email.
16. 16
Our IT team will build your dealers
policies into a landing page allowing
agents access while speaking with your
customers
DEALER PAGE
DGA will work directly with your phone
vendor to determine the most efficient call
routing process
PHONE ROUTING
DGA will assess your needs and goals of
partnering with DGA while developing
agent resources and knowledge paths
KICKOFF-CALL
Our training team works with agents on
your dealer's policies, goals, customer
base and expectations. Finally, agents
are quizzed on this information
AGENT TRAINING
14 DAY IMPLEMENTATION
SUCCESS STARTS AT THE SETUP
CRM ACCESS/ANALYSIS
DGA will confirm all phone lines are
reaching intended parties with
troubleshooting to diagnose any routing
deficiencies
LINE TESTING
DGA gains scheduler access reviewing
process and settings determining optimal
call/text/email logging efficiency
DGA services start on the
predetermined go-live date
POST GO-LIVE
Day 1: Check-In
Day 3: Performance Review
Day 7-10: Performance Review
1 Month: Performance Review
Note: DGA will schedule a client review every 60
days as we continue to earn your business
