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  1. 1. e-business viewed from CCLRC Stuart Robinson, CCLRC
  2. 2. … something different <ul><li>What is e-business? </li></ul><ul><li>The process view </li></ul><ul><li>Example Intranet e-business </li></ul><ul><li>Process => Services </li></ul><ul><li>Joined Up – “end-to-end” </li></ul><ul><li>Automation </li></ul><ul><li>Research Issues </li></ul><ul><li>TrustCoM </li></ul>
  3. 3. What is e-business? <ul><li>Definitions from the Web </li></ul><ul><li>E-Business (electronic business) is, in its simplest form, the conduct of business on the Internet (several authors) </li></ul><ul><li>E-Business is taken to mean conducting business electronically, both within an organisation and externally, with clients, communities and partners. </li></ul><ul><li>(http://unpan1.un.org/intradoc/groups/public/documents/APCITY/UNPAN005840.pdf) </li></ul>
  4. 4. e-Business vs. e-Commerce? <ul><li>Academic texts are divided in their definitions … </li></ul><ul><li>with some seeing e-Commerce as the overarching concept (e.g. Timmers, 1999) </li></ul><ul><li>and others seeing Commerce narrowly as buying and selling electronically (e.g. Kalakota and Robinson, 2001 ) </li></ul><ul><li>e.g. “more generic term than eCommerce – e-business refers to not only buying and selling but also servicing customers and collaborating with business partners” (several authors) </li></ul>
  5. 5. E-Business <ul><li>not just being able to sell books, but knowing how many books you've sold, and to whom, and also being able to answer questions like &quot;what books are they buying next?“ => </li></ul><ul><li>Integrated internal and external processes </li></ul>
  6. 6. E-Business <ul><li>Electronic business (e-business) is any process that a business organization conducts over a computer-mediated network. (Thomas L. Mesenbourg, Assistant Director for Economic Programs, U.S. Bureau of the Census) </li></ul>
  7. 7. E-Business Goals <ul><li>Business goals include </li></ul><ul><ul><li>improving efficiencies, </li></ul></ul><ul><ul><li>reducing costs, </li></ul></ul><ul><ul><li>increasing speed of transactions, </li></ul></ul><ul><ul><li>expanding markets, </li></ul></ul><ul><ul><li>enhancing business partnerships and, most importantly, </li></ul></ul><ul><ul><li>providing additional value for clients </li></ul></ul><ul><ul><li>( ideas from Timmers (1999), Craig & Jutla (2001) and Kalakota & Robinson (2001)) </li></ul></ul>
  8. 8. Business Processes <ul><li>Example Processes </li></ul><ul><li>Production- focused processes include procurement, ordering, automated stock replenishment, payment processing and other links with suppliers, as well as production control and processes more directly related to the production process. </li></ul><ul><li>Customer-focused processes include marketing, selling, processing of customers orders and payments, and customer management and support </li></ul><ul><li>Internal or management-focused processes include employee services, training, information sharing, video conferencing, and recruiting. </li></ul>
  9. 9. Overall business process Suppliers Some input Manufacture Processing of some kind Some “flow” Customers Some Output Finance, HR, Stock Control, …
  10. 10. E-Business Applications I F low (I) O Auctions Electronic Ordering Electronic Invoice Electronic Payment Supplier Integration (Push) Customer relationship Management Web marketing Customer Integration (status/pull) Process Control Workflow Intranet Finance HR
  11. 11. CCLRC/RC Email Web Finance (FAMIS – Oracle Financials) Project manager’s Finance Reporting System (FRS) IntraWeb (Staff Central, Site Central)
  12. 12. CCLRC/RC Email Web Finance (FAMIS – Oracle Financials) Project manager’s Finance Reporting System (FRS) IntraWeb (Staff Central, Site Central)
  13. 13. CCLRC/RC Email Web Finance (FAMIS – Oracle Financials) Project manager’s Finance Reporting System (FRS) IntraWeb ( Staff Central , Site Central)
  14. 14. IntraWeb Store service Library Services Hire a car service
  15. 15. Standard Information Formats (XML)
  16. 16. Process/ Service <ul><li>Such processes (or sequences) are often triggered as a “service” </li></ul><ul><ul><li>on an IntraWeb for example (with e-forms) </li></ul></ul><ul><ul><li>as part of some workflow driven process </li></ul></ul><ul><ul><li>on the the WWW (JeS) </li></ul></ul><ul><li>By opening up our internal systems to external agencies we can widen the scope of an internal process/services to embed our suppliers’ or customers’ services </li></ul><ul><ul><li>but still </li></ul></ul><ul><ul><li>not “I want a paperclip” but “I need the stores catalogue” </li></ul></ul>
  17. 17. Process/ Service Grant Applications (AP) Grants(AP) Grants (G) JeS AP Review(AP) Reviews (RV) Web I1 F(I1) O1 I2 G(I2) O2 Abstraction Composition (sequence, conditional, concurrent, …) We can “hide” inner process detail Review Select
  18. 18. Integrated / Joined Up Service (CCLRC) <ul><li>At a systems level </li></ul><ul><ul><li>HR and Finance service integration through People System (exploring CDR) </li></ul></ul><ul><ul><li>Workflow integration with CDR </li></ul></ul><ul><li>At a service level </li></ul><ul><ul><li>Payroll (external) service electronically integrated with StoP service integrated with Finance service </li></ul></ul><ul><ul><li>GPC (external) integrated with Finance service </li></ul></ul>
  19. 19. Automation <ul><li>Produce semi-formal descriptions of each service, its effects (F D ) its inputs (I D ), its outputs (O D ), its “use conditions”, its cost, its … etc. within some agreed “Description Framework” </li></ul><ul><li>Make this available on the Web </li></ul><ul><li>Deploy agents that “act” on behalf of their user ( “I want O D” ) (given a description of “policies” - personal preferences, contractual preferences, cost preferences etc.). </li></ul><ul><ul><li>Agent finds source of I and F (using advertised F D s and I D s), negotiates use of I and F and offers to user (depending on preferences) </li></ul></ul><ul><ul><li>If agreed, negotiates availability of I to F (may involve negotiation of transport service) , collects O and makes payments etc. </li></ul></ul>
  20. 20. Virtual Services/Organisations <ul><li>Given a set of Compute, Data, Communication and application code services we have (roughly) the current GRID </li></ul><ul><li>Smarter agents => given Ia is available and F a (Ia) -> Oa and F b (Ib) -> O and “ I want O” then the agent could dynamically compose a service (even when Oa not simply identical to Ib) </li></ul><ul><ul><li>or a (real) business involving the providers of F a and F b could offer F c (Ia) -> O </li></ul></ul><ul><ul><li>or a virtual organisation could be (temporarily) built by an agent </li></ul></ul>
  21. 21. RC context <ul><li>RCs offer grants service </li></ul><ul><li>Researchers offer research service </li></ul><ul><li>.. offer grant reviewer service </li></ul><ul><li>.. offer grant maintenance service </li></ul><ul><li>.. offer a grant management service </li></ul><ul><li>.. offer publications service </li></ul><ul><li>….. </li></ul><ul><li>and agents weave the the business flow of the RCs according to policies defined by the RCs </li></ul>
  22. 22. Key issues <ul><li>Trust </li></ul><ul><li>Security </li></ul><ul><li>Service Descriptions </li></ul><ul><li>Infrastructure </li></ul><ul><li>Personal </li></ul>
  23. 23. Integrated Project starts: February 2004 ends: January 2007 funding body: CEC – IST Programme (Networked Businesses & Governments) From - Theo Dimitrakos Affiliation: ISE Group, BITD TrustCoM
  24. 24. TrustCoM Consortium Over 10 M Euro overall cost over 3 years --- 6.3 M Euro Contributed by CEC BITD/CCLRC responsibilities include Programme Management and Scientific Coordination SchlumbergerSema are Prime Contractor & Administrative Coordinator Integrators (core group) Broad knowledge of both technological and research state - of - the art and are capable of blending together research innovation and materialising it into innovative ICT solutions Integrators (core group) Broad knowledge of both technological and research state - of - the art and are capable of blending together research innovation and materialising it into innovative ICT solutions Technical experts Sector specific expertise; will drive research innovation Technical experts Sector specific expertise; will drive research innovation Advisors scientific experts and potential user groups; will be subcontracted to offer consultancy; will monitor the project progress Advisors scientific experts and potential user groups; will be subcontracted to offer consultancy; will monitor the project progress
  25. 25. Long Term Goal <ul><li>To provide a trust & contract management framework enabling the definition and secure enactment of </li></ul><ul><li>collaborative business processes within Virtual Organisations that are formed on-demand , are self-managed and evolve dynamically , </li></ul><ul><ul><li>sharing computation , data , information and knowledge </li></ul></ul><ul><ul><li>across enterprise boundaries , </li></ul></ul><ul><ul><li>in order to </li></ul></ul><ul><ul><li>tackle collaborative projects that their participants could not undertake individually or </li></ul></ul><ul><ul><li>collectively offer services to customers that could not be provided by the individual enterprises. </li></ul></ul>R&D type R&D focus Technology focus Business need
  26. 26. TrustCoM and iTrust <ul><li>TrustCoM consortium building and proposal </li></ul><ul><li>preparation has been supported by iTrust . </li></ul><ul><li>iTrust is the thematic network on trust management in dynamic open systems that is managed jointly by the University of Crete and BITD/CCLRC. </li></ul><ul><li>There was a full day of TrustCoM related tools & open standards technologies tutorials at iTrust2004 the Second international Conference on Trust Management in Dynamic Open Systems. </li></ul><ul><li>. </li></ul>www.itrust.uoc.gr www.trustmangement.clrc.ac.uk
  27. 27. But keep it personal

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