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THE NEW RETAIL
DISTRIBUTION MODEL
Context
Romania – Political & Economical news
3
 World Bank to provide Romania EUR 400 mil before year-end; the money comes with some conditions :
progress in implementation of reforms in health, energy and transport.
Boards of Directors of EFG Eurobank and Alpha Bank approved the merger of the two banks, which will
form the largest credit institution in Greece and Southeastern Europe. As a consequence, the New York
Stock Market closed on Monday with a 2% growth, encouraging investors in spite of the European debt
crisis.
Romania’s GDP rose in Q2 by 0.2% from the previous quarter, in adjusted series. Year-on-year, the GDP
gained 1.4% in gross series and 0.3% in adjusted series. GDP is likely to grow by 3.9% in 2012 and by
4.5% in 2013, largely fueled by domestic consumption.
 Industrial production slows down in June to +1.8% y-o-y from +8% in the previous month, according to
Eurostat.
The general consolidated budget recorded in the first seven months represents 2.09% of GDP.
• Fitch revises Romania’s credit rating up one notch to investment grade (BBB-);
• Ministry of Finance publishes fiscal strategy for 2012-2014; Fiscal council deems plan realistic, but vague.
• Romania is looking to China for investors in several projects, including the construction of two nuclear
reactors, new coal facilities for thermal power producer Termoelectrica, and a new subway line. The
Romanian delegation included also a member of Uniqa Asigurari.
Source Eurostat, NBR, NIS ,Ministry of Finance
Overlook on insurance market
General insurance
4
Indemnities paid by nonlife insurers
= Ron 2.1 billion
Source UNSAR, ISC, Data
reported by companies
Astra, 551.31
Allianz-Tiriac,
410.2
Asirom, 324.39
Groupama,
320.58
BCR Asig,
231.56
Omniasig,
433.13
Generali,
154.96
-20
-10
0
10
20
30
40
-4.09
-17.33
37.29
-12.93
-2.2
-10.5
-18.04
GWP Evolution of main players
H1 2011 vs H1 2010
Overlook on insurance market
Life Insurance
5
Indemnities paid by life insurers = Ron 339 mio (+ 4.52% vs. H1 2010)
Source UNSAR, ISC
-12
-10
-8
-6
-4
-2
0
2
4
6
8
10
12
ING BCR
Viata
Allianz
Tiriac
Generali Asirom Aviva AXA LI
-0.63
8.53 8
0.67
-5.28
-11.59
-0.89
GWP Evolution of main players
H1 2011 vs H1 2010
ING, 272.7
BCR Viata,
167.02
Allianz Tiriac,
50.6
Generali, 45.62
Asirom, 44.23
Aviva, 34 Axa LI, 11.06
Health insurance market evolution
• The private health insurance market in Romania registered, for the first
6 months, a 15% increase, reaching 15 million RON, comparing to 12
million RON in S1 2010
• According to the forecasts, the life insurance market will not increase in
2011 with more than 3-5%, while the life health insurance market could
reach a maximum increase of 15%
6
7
PROJECT
PORTFOLIO
Q1 Q2 Q3 Q4
Active Projects Updated
8
Scale
L
M
S
Large > 100k EUR
Med 50k - 100k EUR
Small 0-50k EUR
Status
R
A
G
Red
Amber
Green
Priority
high
H Hold
MED
LOW
Impact
H
M
L
Review all letters and forms sent to the clients11
Orphan Customers4 R highSH
Customer Contact Detail5 GS highH
GM highH
Review proposed payment to limit cash collection16 R highMH
Commission Scheme20b G highSH
Open New Agencies L21 G highH
Core System Implementation L24 GH
Outstanding and GWP26 highSH R
New Rider added to
existing portfolio
27 MEDGSL
high
Bancassurance Product28
highGSH
Q1 Q2 Q3 Q4
Active Projects Updated
9
Scale
L
M
S
Large > 100k EUR
Med 50k - 100k EUR
Small 0-50k EUR
Status
R
A
G
Red
Amber
Green
Priority
high
H Hold
MED
LOW
UL Product29
Individual Health Product31
Impact
H
M
L
CSA Certification32
BCP33
Term Risc +30
highGSH
highGSH
highGSH
highGMH
highG
SH
Group Product highSH34 H
Q1 Q2 Q3 Q4
Closure /Postponed Projects Updated 10
Scale
L
M
S
Large > 100k EUR
Med 50k - 100k EUR
Small 0-50k EUR
Status
R
A
G
Red
Amber
Green
Priority
high
H Hold
MED
LOW
Impact
H
M
L
Clean Portffolio Payment History3 R highSH
Implement
Contact Center
16
highLH A
Managment Activities
20 a highSH
A
SAP Migration23 H GL high
Decrease Frequency
of Payment
6
Implement retention plan
for existing portfolio
12
Implement a digital
Repository of documents18
Implement Mass Printing19
Relocation the Company1
H
H
H
H
H
Product development22 H GL high
11
New Commission Scheme
Principles
• “Fixed” Commission + Acquisition Commission &
Bonuses &Override
12
68% x GWP for Main Cover
 Current Commission Scheme do not accommodate current business model –(
ex. Missing Claw Back )
13
The Business Model SF B
4 x 4 x 4
Sales Force Structure – SF B
14
4 x 4 x 4
Sales Force A + B
15
Offices Agencies
Office Financial Adviser “Jobs”
16
Recruitment + Marketing
Dpt representative
Recruiting + Marketing representative
Recruiting +
Training+
Operations
representative
Recruiting + Joint Call + Leadership
4 x 4 x 4
Agency - still 4 Teams
17
4 x 4 x 4
Team 1
Team 2 Team 3
Team 4
Agency FinancialAdviser “Jobs”
18
Recruitment + Marketing
Dpt representative
Recruiting+ Marketing
Representative
 4 x 4 x 4
19
Sensitivity Analysis
20
Evolution
65.0%
66.0%
67.0%
68.0%
69.0%
70.0%
71.0%
0 500 1000 1500
Consultant Financial No
Financial Consultant Number Variable
Commission vs APE
21
Evolution
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
0 0.5 1 1.5 2
Productivity
Productivity Variable
Commission vs APE
22
Evolution
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
0 500 1000 1500 2000
AVG Premium Variable
Commission vs APE

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The New Retail Distribution Model

  • 3. Romania – Political & Economical news 3  World Bank to provide Romania EUR 400 mil before year-end; the money comes with some conditions : progress in implementation of reforms in health, energy and transport. Boards of Directors of EFG Eurobank and Alpha Bank approved the merger of the two banks, which will form the largest credit institution in Greece and Southeastern Europe. As a consequence, the New York Stock Market closed on Monday with a 2% growth, encouraging investors in spite of the European debt crisis. Romania’s GDP rose in Q2 by 0.2% from the previous quarter, in adjusted series. Year-on-year, the GDP gained 1.4% in gross series and 0.3% in adjusted series. GDP is likely to grow by 3.9% in 2012 and by 4.5% in 2013, largely fueled by domestic consumption.  Industrial production slows down in June to +1.8% y-o-y from +8% in the previous month, according to Eurostat. The general consolidated budget recorded in the first seven months represents 2.09% of GDP. • Fitch revises Romania’s credit rating up one notch to investment grade (BBB-); • Ministry of Finance publishes fiscal strategy for 2012-2014; Fiscal council deems plan realistic, but vague. • Romania is looking to China for investors in several projects, including the construction of two nuclear reactors, new coal facilities for thermal power producer Termoelectrica, and a new subway line. The Romanian delegation included also a member of Uniqa Asigurari. Source Eurostat, NBR, NIS ,Ministry of Finance
  • 4. Overlook on insurance market General insurance 4 Indemnities paid by nonlife insurers = Ron 2.1 billion Source UNSAR, ISC, Data reported by companies Astra, 551.31 Allianz-Tiriac, 410.2 Asirom, 324.39 Groupama, 320.58 BCR Asig, 231.56 Omniasig, 433.13 Generali, 154.96 -20 -10 0 10 20 30 40 -4.09 -17.33 37.29 -12.93 -2.2 -10.5 -18.04 GWP Evolution of main players H1 2011 vs H1 2010
  • 5. Overlook on insurance market Life Insurance 5 Indemnities paid by life insurers = Ron 339 mio (+ 4.52% vs. H1 2010) Source UNSAR, ISC -12 -10 -8 -6 -4 -2 0 2 4 6 8 10 12 ING BCR Viata Allianz Tiriac Generali Asirom Aviva AXA LI -0.63 8.53 8 0.67 -5.28 -11.59 -0.89 GWP Evolution of main players H1 2011 vs H1 2010 ING, 272.7 BCR Viata, 167.02 Allianz Tiriac, 50.6 Generali, 45.62 Asirom, 44.23 Aviva, 34 Axa LI, 11.06
  • 6. Health insurance market evolution • The private health insurance market in Romania registered, for the first 6 months, a 15% increase, reaching 15 million RON, comparing to 12 million RON in S1 2010 • According to the forecasts, the life insurance market will not increase in 2011 with more than 3-5%, while the life health insurance market could reach a maximum increase of 15% 6
  • 8. Q1 Q2 Q3 Q4 Active Projects Updated 8 Scale L M S Large > 100k EUR Med 50k - 100k EUR Small 0-50k EUR Status R A G Red Amber Green Priority high H Hold MED LOW Impact H M L Review all letters and forms sent to the clients11 Orphan Customers4 R highSH Customer Contact Detail5 GS highH GM highH Review proposed payment to limit cash collection16 R highMH Commission Scheme20b G highSH Open New Agencies L21 G highH Core System Implementation L24 GH Outstanding and GWP26 highSH R New Rider added to existing portfolio 27 MEDGSL high Bancassurance Product28 highGSH
  • 9. Q1 Q2 Q3 Q4 Active Projects Updated 9 Scale L M S Large > 100k EUR Med 50k - 100k EUR Small 0-50k EUR Status R A G Red Amber Green Priority high H Hold MED LOW UL Product29 Individual Health Product31 Impact H M L CSA Certification32 BCP33 Term Risc +30 highGSH highGSH highGSH highGMH highG SH Group Product highSH34 H
  • 10. Q1 Q2 Q3 Q4 Closure /Postponed Projects Updated 10 Scale L M S Large > 100k EUR Med 50k - 100k EUR Small 0-50k EUR Status R A G Red Amber Green Priority high H Hold MED LOW Impact H M L Clean Portffolio Payment History3 R highSH Implement Contact Center 16 highLH A Managment Activities 20 a highSH A SAP Migration23 H GL high Decrease Frequency of Payment 6 Implement retention plan for existing portfolio 12 Implement a digital Repository of documents18 Implement Mass Printing19 Relocation the Company1 H H H H H Product development22 H GL high
  • 12. Principles • “Fixed” Commission + Acquisition Commission & Bonuses &Override 12 68% x GWP for Main Cover  Current Commission Scheme do not accommodate current business model –( ex. Missing Claw Back )
  • 13. 13 The Business Model SF B 4 x 4 x 4
  • 14. Sales Force Structure – SF B 14 4 x 4 x 4
  • 15. Sales Force A + B 15 Offices Agencies
  • 16. Office Financial Adviser “Jobs” 16 Recruitment + Marketing Dpt representative Recruiting + Marketing representative Recruiting + Training+ Operations representative Recruiting + Joint Call + Leadership 4 x 4 x 4
  • 17. Agency - still 4 Teams 17 4 x 4 x 4 Team 1 Team 2 Team 3 Team 4
  • 18. Agency FinancialAdviser “Jobs” 18 Recruitment + Marketing Dpt representative Recruiting+ Marketing Representative  4 x 4 x 4
  • 20. 20 Evolution 65.0% 66.0% 67.0% 68.0% 69.0% 70.0% 71.0% 0 500 1000 1500 Consultant Financial No Financial Consultant Number Variable Commission vs APE
  • 21. 21 Evolution 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 0 0.5 1 1.5 2 Productivity Productivity Variable Commission vs APE